Lightroom CC 2015.1 with Photoshop CC 2015 - Error: Save with ‘Maximize Compatibility’

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Hello,

Since I have updated to the latest versions of Lightroom CC 2015.1 and Photoshop CC 2015, I see the following error after a edit from Lightroom in Photoshop:

"Lightroom has encountered problems reading this photo. You will not be able to make adjustments to the photo."



When removing the file out of my catalog and do a synchronize of the folder to import the PSD again I see the error:

"The file could not be read. Please re-open the file in Photoshop and save it with the ‘Maximize Compatibility’ preference enabled."



I do have tried save the file with this option but it does not solve this error. I have also tried different DNG files and creating new PSD files are not doing the trick to solve this.

Before the last upgrade, With Photoshop CC 2014 I could use save the PSD file with/without the Maximize Compatibility option and Lightroom CC 2015.0.1 did not have any troubles with this.



Please advice.

With kind regards,

Dennis van Mierlo
The Netherlands
www.idemi.nl
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iDeMi

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Posted 3 years ago

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iDeMi

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I just have experienced the great support of Adobe.

The problem was that for some reason the settings of Lightroom and Photoshop got 'corrupted' during the upgrade. Adobe support did the following via remote support:

1 - Quit Lightroom and Photoshop.
2 - Make sure but applications are not running on my Mac via looking via Apple Icon -> Force Quit...
3 - In the folder "~/Library/Preferences" the following files
* Adobe Photoshop CC 2015 Prefs.psp
* com.adobe.Lightroom6.plist
are renamed to
* old_Adobe Photoshop CC 2015 Prefs.psp
* old_com.adobe.Lightroom6.plist
4 - Start using Lightroom and Photoshop as usual.

Adobe, thank you very much for this excellent support :-)

With kind regards,

Dennis van Mierlo
The Netherlands
www.idemi.nl
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iDeMi

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Unfortunately, The the problem still remains. Because of the reset, the Lightroom file format for external editing in Photoshop was reset to TIFF instead of PSD. When Photoshop saved the changed and saved it top the TIFF file, Lightroom did show the changed. But, when changing the file format back to PSD, changed are not visible in Lightroom
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iDeMi

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This problem is solved by removing Photoshop and then installing it again. While removing I choose the option to also remive all settings.
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John R. Ellis, Champion

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You might have also tripped over this bug: http://feedback.photoshop.com/photosh...

When you change the Maximize Compatibility option in Photoshop's preferences and then re-save a file, the compatibility won't be changed in that file. You need to do File > Save As in order for the change to take effect in that file.

This trivial bug has confused a large number of people who are told to set Maximize Compatibility but then observe that it doesn't have any effect.
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iDeMi

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Hi John,

Thanks for the update. I did not know this.

With kind regards,

Dennis van Mierlo
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iDeMi

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Today I had the same experience. This time I realized that re-installing Photoshop was not needed. What worked around the problem was, like John Ellis said, save it as a new file with the option Maximize Compatibility enabled. I do say 'work around' because I'm positive that this problem wasn't occurring with LR CC 2015.0.1 and Photoshop CC 2014. I never used the option Maximize Compatibility because I wanted the PSD file to be as small as possible.
I do believe that this is a bug between these two applications LR CC 2015.1 and Photoshop CC 2015.
Can Adobe verify this?
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John R. Ellis, Champion

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I'm not entirely sure what you're observing, but some things to consider: LR can import a PSD with just one layer, regardless of whether Maximize Compatibility is set. If it has two or more layers, LR has always required Maximize Compatibility to be set.
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iDeMi

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Hi John,
You are correct. I did not know this. On the following site this is explained. In other words, what I experience is as designed.

https://helpx.adobe.com/lightroom/hel...