Lightroom: Drive/parent folder capitalization change issue

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
I've been trying to follow fix instructions for a Lightroom bug on the linked thread below, as I have virtually an identical issue (it seems to be called the 'capitalisation bug' in Lightroom) after switching to a new macbook and restoring a backup. However the minor differences between my scenario and the OP's in the linked thread mean I have outstanding issues & queries. Unfortunately I couldn't reply to Jim Wilde on the thread, because it has been closed for comments and merged with another. I have tried adding a reply to that other one, but I believe it is 5 years old, so perhaps it's better to simply raise a problem myself. Apologies if this isn't the best way to do it. I am happy to delete if it isn't.
https://feedback.photoshop.com/photoshop_family/topics/lr-imports-into-a-shadow-copy-of-the-folder 

To give some background I store all my photos on an external Synology NAS device and they are stored in what the NAS calls a 'shared folder' (a bit of a misnomer imo in this context as it acts more like a drive/volume) called 'Photo' (this simply cannot be renamed on the NAS without significant knock on issues). This 'shared folder' is what I need to mount on from my mac to access the photos that are in a folder called 'Lee's Lightroom Photos'. Please see the screenshot directly below that shows how this mounted item appears in Finder. 



My issue is I now have two seemingly identical drives or volumes called 'Photo' showing in the left hand panel in Lightroom (see screenshot immediately below) under 'Folders', which both have the 'Lee's Lightroom Photos' folder within them. If you could see the Lightroom panel in full would show three top level volumes i.e. Macintosh HD, Photo and Photo under the Lightroom header 'Folders' (Note the internal error message appears after I try to 'show the parent folder' by right clicking on the white highlighted 'Lee's Lightroom Photos' folder that is below the first 'Photo' volume.)



The top replica 'Photo' volume appeared after I moved to the new Mac and edited one of my existing .dng Lightroom images in Photoshop and saved it as a tif file i.e. the new file got placed in a new replica 'Lee's Lightroom Photos' folder under a new replica 'Photo' volume in an appropriate dated folder. Such edited images do not then also appear in Lightroom under the second 'Photo' volume on the screenshot above i.e. in a dated folder within that version of 'Lee's Lightroom Photos' where the original unedited image is showing (if I check in Finder though both images are together in the right dated folder). However that second 'Photo' volume is the one that first had all my lightroom photos beneath it when I moved to the new Mac & restored the backup. Also when I import photos to Lightroom now they all still go under that second 'Photo' volume within 'Lee's Lightroom Photo's' in their appropriate dated folder, which is why you'll see circa 28000 photos numbered on the screenshot versus just 67 in the replica above it.

At this point I should highlight the second (on the screenshot above) 'Lee's Lightroom Photos' folder seemingly has a 'Parent Folder' called 'photo'. This 'photo' folder does not appear within Finder and it has a lower case starting letter rather than uppercase as per the 'volume' level 'Photo' which does appear in Finder (shown previously in a screenshot at the start above). However if you see the screenshot below this paragraph you'll notice that when I hover over one of the folders under that second 'Photo' volume, the path shows the lowercase 'photo' which does NOT appear in Finder. Hence my view that this must be the 'capitalisation bug' mentioned in other threads. 



Is anyone able to tell me how I fix this issue, so that I have just one 'Photo' volume showing in Lightroom and all files (edited or otherwise) end up in the same place within Lightroom, because the other threads that address similar problems do not seem to have duplicate 'drives' or 'volumes' (they have duplicate folders further down) and I am not sure under which of the two 'Photo' volumes shown on Lightroom to create the 'root' level 'dummy folder' mentioned in the fix, or even exactly where 'the root level' is in my scenario. I'm also not sure which is the 'correct' folder to select for 'update folder location' as 'photo' is wrong given the lowercase start, but this is where the bulk of my photos are showing and there is also not a correct 'Photo' folder I can pick in Lightroom, since 'Photo' is showing as a drive. Also I'm getting that error message when trying to show the parent folder below the first 'Photo' volume even though that one is probably more accurate in terms of the path versus Finder.

I hope this all makes sense. Any steps I can follow would really be appreciated. I have already done a catalog back up and backed up my NAS.

Thank you
Photo of lee cochrane

lee cochrane

  • 5 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4436 Posts
  • 1642 Reply Likes
Back up your catalog first. We're going to intentionally lose the photos and find them again, so don't panic that the photos and subfolders go missing.

1. Using Finder, create an empty folder on another drive or USB stick. Give it a memorable name (Fred would work!)

2. Right-click on the parent folder on the top drive (Lee's Lightroom Photos) and choose Update Folder Location. Point it to the Fred folder. 

3. Using Finder, create another empty folder on the other drive. Give it a memorable name (let's call it Mary)

4. Right-click on the Lee's Lightroom Photos parent folder on the bottom drive and choose Update Folder Location. Point it to the Mary folder.

5. All references to the Lee's Lightroom Photos should now be gone from LR. 

6. Remove the now-empty photo folder from the bottom Photo drive.

7. Using Finder, delete the Fred and Mary folders from the spare hard drive/USB stick.

8. In LR, right-click on the Fred folder, which is now marked as missing, and choose Find Missing Folder. Point it to the correct location (Lee's Lightroom Photos).

9. In LR, right-click on the Mary folder, which is now marked as missing, and choose Find Missing Folder. Point it to the correct location (Lee's Lightroom Photos). It might ask to merge - if so, say yes.
Photo of lee cochrane

lee cochrane

  • 5 Posts
  • 0 Reply Likes
Hi Victoria

As promised I wanted to confirm those steps were perfect and all went smoothly bar one thing I need to query with you. However either way I am very grateful for your time and help.

When I did the merge at the end of your instructions I got a warning message that said some photos had the same file name in both locations so would remain where they were. I was then offered the option of viewing in Finder which I said yes to as I didn't know which photos they were talking about. However Finder didn't open and up and the merge simply finished and left me in Lightroom.

When I compare the total photo numbers of both folders now combined with the total when they were two separate drives it seems I am 4 photos short. Is there any way to find which photos were being talked about as obviously there is no different location to check that may have 4 photos still sitting there?

I am wondering if these Lightroom photos might have been ones I had edited in Photoshop, and then as a workaround reimported them back into Lightroom simply to try and get them showing in the second Photo drive next to the original (as they were on the external NAS drive) rather than standalone in the first Photo drive due to the capitalisation issue. 

Thanks again for your help.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4436 Posts
  • 1642 Reply Likes
That would suggest the problem photos had been imported at both "locations", so you're probably not actually missing anything. You could try opening the Import dialog, navigating to the Lee's Lightroom Photos folder, and then select "New Photos" at the top of the Import grid, so it just shows you photos that aren't currently in the catalog.
Photo of lee cochrane

lee cochrane

  • 5 Posts
  • 0 Reply Likes
Ah yes, good idea. Thank you
Photo of lee cochrane

lee cochrane

  • 5 Posts
  • 0 Reply Likes
Thank you Victoria, much appreciated. I'll try this now and will confirm how it goes.