lightroom can't read heic files

  • 2
  • Problem
  • Updated 1 month ago
  • Not a Problem
I synced Lightroom Classic with Lightroom CC. The files downloaded (18K) and were saved on an external hard drive. But Lightroom Classic is showing an error with .heic files. According to what I'm reading LR Classic should be able to read these files--I am running the most updated version with the most updated version of OSX. What am I missing? 
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katie bercury

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  • confused and anxious

Posted 1 month ago

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Carlos Cardona

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What’s the error message say?
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katie bercury

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"Lightroom has encountered errors reading this photo. You will not be able to make adjustments to the photo." I noticed that I am getting that on all the .heic files but not the JPG files or the pngs.
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katie bercury

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And there is just a box instead of the photo showing up.
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katie bercury

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But I noticed that flags still show up on the photo, and that I can see the image in its folder in the finder. Just more information.
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katie bercury

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Resolved. Somehow there was an old version of Lightroom on my computer and that was running, so while I have done all the updates it wasn't using the updated version and I didn't realize it. Got everything working. Thanks for the help!