Lightroom Desktop: Becoming non-responsive to photo edits and refusing to close - Mac OS.

  • 6
  • Problem
  • Updated 2 days ago
  • (Edited)
Since the most recent update (version 3.3, build 20200611-1039-7df19f1), I've experienced a number of times when, after having edited multiple files and even deleted others that while the Lightroom interface is responsive, I will at some point (maybe an hour or so with Lightroom open) try and edit an image and no longer be able to make any adjustments. I can switch images, but the sliders are unresponsive, and when I try and exit the application, Lightroom will not exit. I have to "force quit" the application (I'm on a Mac - Catalina 10.15.5, all the most recent OS updates applied). When I re-launch the application, most of my previous edits are no longer synced. An hour+ of edits are lost and files are not deleted.

I have tried the "Shift+Option"+ launch the application to reset/repair the local library but the app then does the same thing again within the next 24 hours. (I *think* it is not the very next  session, but it's possible.)

Is anyone else experiencing this?
Photo of Trigg Bowlin

Trigg Bowlin

  • 7 Posts
  • 0 Reply Likes
  • frustrated

Posted 4 weeks ago

  • 6
Photo of Peter Obermeier

Peter Obermeier

  • 222 Posts
  • 88 Reply Likes
Have similar issues since last update, but with lighter symptoms. Sync is not happen and several times I had to force quit.
Photo of Trigg Bowlin

Trigg Bowlin

  • 7 Posts
  • 0 Reply Likes
I’ve noticed that sync stops as well. When I hover over the “cloud” icon, it typically states there is no network connection, despite the fact that my other applications are able to use the network without issue. I have not tested to see if this is unique to wireless connectivity, since I am rarely on a wired connection.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 7734 Posts
  • 1788 Reply Likes
Is your machine going to sleep (or any attached drives going to sleep during the idle time before this occurs?
Photo of Trigg Bowlin

Trigg Bowlin

  • 7 Posts
  • 0 Reply Likes
I can recreate the scenario wether the machine goes to sleep or not. It will happen in both scenarios - 1. The machine has been to sleep. 2. The machine has not been to sleep, but the application has been open for a long period of time (1+ hours).
Photo of Peter Obermeier

Peter Obermeier

  • 222 Posts
  • 88 Reply Likes
Hi Rikk, have tried to reproduce it with a manual sleep several times, but with no luck.  Ok, meanwhile I have updated my MacbookPro to Catalina, just to be sure to use the newest setup, could be that fixed it.

Update:
The issue is still there after a night in sleep mode. In Info mode all fields are empty and only a close and re-open is working. Attached was a Sundisk Extreme SSD with 1TB which is used to store the originals.
(Edited)
Photo of Peter Obermeier

Peter Obermeier

  • 222 Posts
  • 88 Reply Likes
Hi Rikk,
today I have seen that LR Version 3.3 was not reaction in Edit mode. I could move exposure to right and left, without reaction. Same with other sliders. After re-start it worked again. See pictures. 
(Edited)
Photo of Trigg Bowlin

Trigg Bowlin

  • 7 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Lightroom Desktop (Cloud Based) v3.3 - Mostly Unresponsive.

Ever since the 3.3 upgrade I've noticed that after Lightroom being open for an extended period (while I am actively working on an image or not), Lightroom becomes mostly unresponsive. I'm not getting the "pinwheel of death" or anything, and the menu drop-downs function. I can even navigate from image to image, but I can't effect any changes. When I attempt to quit Lightroom, nothing happens. None of the tools do anything (sliders will not function). The only way to quit is to "Force Quit" from the Activity Monitor.

I have attempted reinstalling and rebuilding the local image DB and the problem typically re-surfaces.  

This is frustrating, because I typically lose the past hour of work I have been doing in lightroom when I restart the app.

Machine specs:  Macbook Retina 13-inch, 2017, MacOS Catalina 10.15.6 
Photo of Peter Obermeier

Peter Obermeier

  • 221 Posts
  • 87 Reply Likes
Hi Trigg,
are you experiencing a black screen from time to time as well?
I am not sure if this has to do with Adobe LR 3.3 or with Catalina.
Have downgraded to previous version of LR CC. Will see if this is helping.
best regards
Peter
Photo of Trigg Bowlin

Trigg Bowlin

  • 7 Posts
  • 0 Reply Likes
I have experienced some images failing to download - I.e. they show up in Lightroom as black squares. Upon doing a “Force Quit” and then restarting Lightroom, I am able to see the images.
Photo of Ashraf Kodsy

Ashraf Kodsy

  • 1 Post
  • 0 Reply Likes
ME TOO! This is actually ridiculous. Needs to be adressed asap! 
Photo of Moritz Steiger

Moritz Steiger

  • 6 Posts
  • 0 Reply Likes
I'm having similar issues too. If I leave the app open over night, typically when I then make some changes they are not saved or updated. I can navigate the app but cant affect any changes. I have to Force quit and restart. I guess I will have to Quit the app when I stop using it for any period of time till this is fixed.
Photo of Moritz Steiger

Moritz Steiger

  • 6 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Lightroom Desktop 3.3 hangs after being open a while.

Typically after leaving the app open for a while but not using it, when I return to do some work, I can navigate the app but can't affect any changes. The changes are not saved. My edits appear to be happening but if I leave the image and then return to it the changes have not been saved. Also things like image keywords seem to hang. If I try to remove or add keywords it just seems to hang with the progress message saying "activity in progress" and if I select another image the keywords don't change but seem to hang on the keywords for another image. I hope my screen grab will demonstrate what I mean better than my description.