Lightroom Classic 9.3: Create saved slideshow doesn't open slideshow

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  • Updated 1 week ago
  • (Edited)
Following upgrade to LrC 9.3 I cannot create and play a slideshow. It just hangs and some photos in the strip disappear and are replaced with exclamation marks. Eventually it crashes and sends adobe error report. I have reinstalled several times. Following the first reinstall it worked once and then failed again with same results. When I reinstall previous version it works fine. I have a macbook pro ios Mojave.
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Neville Horder

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Posted 2 weeks ago

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Carlos Cardona

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Have you tried resetting your LrC Preferences?
 To reset your LR preferences: 

1. Close Lightroom. 

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 

3. Overwrite the Preferences when prompted by the dialog. 

4. Close Lightroom. 

5. Restart Lightroom.

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Neville Horder

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Thanks Carlos, I have tried resetting the preferences and it enables me to create and play one slideshow before hanging and not playing, then failing to find images. I can see the image in preview pane when manually forward but not in main screen. Same happens when I return to the library mode, images just show and exclamation mark. If I reinstall the previous version it works fine.
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Rikk Flohr, Official Rep

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If you click on the Exclamation Point what does it say?
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Neville Horder

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Hi Rikk, the error message that appears says 'Lightroom has encountered problems reading this photo. You will not be able to make adjustments to the photo.'

This also then occurs with photos even in Library Module. If I reinstall previous version there is no problem.
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Rikk Flohr, Official Rep

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Where are the photos located?  Local Drive? External Hard Drive? NAS?
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Neville Horder

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The files are located on a LaCie external hard drive.
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Rikk Flohr, Official Rep

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I do not find any crash reports against this Adobe ID.  Are you sure the error report is Adobe's and not Apple's?