Lightroom Classic 8: Drag and drop GPS tagging not working. Right click on map also not working

  • 10
  • Problem
  • Updated 2 months ago
  • Solved
  • (Edited)
Lightroom 8 latest update, Win10. Drag and drop GPS tagging not working. Right click on map also not working.
Photo of Paul Lakin

Paul Lakin

  • 9 Posts
  • 4 Reply Likes

Posted 11 months ago

  • 10
Photo of G0apher

G0apher, Employee

  • 89 Posts
  • 28 Reply Likes
Paul, Could you please help us a bit more by providing additional info?

Is Address Lookup enabled? Are the Latitude/Longitude values getting populated in the GPS field? Are the Location fields, including Country, Region, State and Sublocation, getting populated? Is Elevation getting added? When you right-click on the Map, is the menu for adding GPS coordinates appearing?

If possible, please share a screenshot or video that helps in demonstrating the problem.
Photo of Paul Lakin

Paul Lakin

  • 9 Posts
  • 4 Reply Likes
Address lookup is enabled. Whilst writing this one image became geotagged after a pause of 7 mins, no further image markers have yet appeared after dragging onto map or right clicking on map . One image alone has location info. Now after 11 mins the 3 images I selected have tags. Problem seems to be time taken. Before the last update map response was instantaneous.




Photo of Paul Lakin

Paul Lakin

  • 9 Posts
  • 4 Reply Likes
Drag and drop and right click tagging now not working at all.
Photo of Dan Glass

Dan Glass

  • 1 Post
  • 2 Reply Likes
I'm having the same issue on macOS 10.14.1 (I updated my OS from 10.11 to get to LR 8 to get the map working again... LR 7.5 was fine; I just need the map, so I'm a bit bothered by this bug).

Anyway, here's a temporary workaround (for me at least):
- Create a saved location (on the left, below the preview)
- Adjust the size of the location's radius to make it smaller.
- Select the photo(s) you want tagged
- Then drag the saved location onto the photo(s) or the photo(s) onto the saved location in the menu.

Works like a charm.
(Edited)
Photo of Richard Brown

Richard Brown

  • 7 Posts
  • 2 Reply Likes
This work around works for me too.  Terrible we have to do these workarounds just because Adobe cant produce a working product!
Photo of Calvin Hilton

Calvin Hilton

  • 13 Posts
  • 0 Reply Likes
Right clicking map to set GPS coordinates works for a while, then it  doesn't.  Stop/start LR fixes it, at least temporarily.
Lightroom Classic version: 8.0 [ 1193777 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
Photo of sdedalus

sdedalus

  • 1 Post
  • 0 Reply Likes
Drag and drop in order to assign location does not work for me either. Except for "date created," all of the metadata fields in the map module are empty (my camera does not log location data). Whether I select one or multiple images, I drag them over the map, the orange marker appears at the bottom of the thumbnail, and a plus sign on green circle below that. After dropping, nothing happens. With photos selected, right click on map > Add GPS coordinates also does nothing. Unfortunately the Saved Location trick detailed above does not work at all for me either.

This is especially aggravating because the map module on my previous version stopped working after the new release and I was told I had to upgrade in order to use it again.

Bad: releasing 8.0 with a serious map bug
Worse: disabling the map function on previously working versions at the same time

macOS 10.12.6 (16G1510)
LR Classic 8.0 build 1193777

EDIT: a full shutdown and restart of the computer seems to have fixed the problem and the maps module works again. I also installed a recent macOS security update during the restart, so I'm now running macOS 10.12.6 (16G1710). However, I suspect it was just the shutdown and restart that provided the fix.
(Edited)
Photo of G0apher

G0apher, Employee

  • 89 Posts
  • 28 Reply Likes
If you are facing any problem while trying to retrieve Location information for images and assigning GPS coordinates, please help us investigate it further with the following data.

1. Is Address Lookup enabled while attempting to assign GPS coordinates to images in the Map module?
2. Do the images already have some GPS position data that you are trying to modify?
3. Please enable the following in your config.lua file which can be found below:
Mac: ~/Library/Application\ Support/Adobe/Lightroom/config.lua
Win: %AppData%\Adobe\Lightroom\config.lua

loggers['AgReverseGeocodeService'] = {
   logLevel = 'trace',
   action = 'logfile',
}

[Caveat: If you are copy-pasting the content from above, please check the quotes]

Please create a new text file with the same name if not already present. The log file AgReverseGeocodeService.log will be created in the Documents folder in your Home directory. Kindly send the log file to gopinath-at-adobe-dot-com. 

Thanks for your patience and help in identifying the problem.

Photo of Richard Brown

Richard Brown

  • 7 Posts
  • 2 Reply Likes
I created the file but it generates no logs
Photo of G0apher

G0apher, Employee

  • 89 Posts
  • 28 Reply Likes
The log files should be in the user's Documents folder. Could you please copy the config.lua file from here and try? https://www.dropbox.com/s/tk0g3d1rsc8v4xo/config%20copy.lua?dl=0
Photo of Richard Brown

Richard Brown

  • 7 Posts
  • 2 Reply Likes
ok I think I got a log file for you, emailing you now at the address you mentioned above
gopinath-at-adobe-dot-com
Photo of Charlie Ping

Charlie Ping

  • 23 Posts
  • 6 Reply Likes
I also have this problem.

1. I don't know how to enable/disable Address Lookup or what it is. 
2. The images don't have any GPS data currently attached.
3. I have sent my logs to the email requested. 

One thing I noticed is that if I am very quick to drag and drop right after a restart, the first photo works as expected. But subsequently, nothing works. 
Photo of James Pearson

James Pearson

  • 1 Post
  • 0 Reply Likes
Can you please explain how to enable/disable Address Lookup. I am having the same issue.
Photo of Paul Lakin

Paul Lakin

  • 9 Posts
  • 4 Reply Likes
Lightroom Classic CC 8.1, Camera Raw 11.1. Win10
Map module still not working with GPS drag and drop or adding images to location circle.
Older images with GPS do appear on map.
I have followed all Adobe instructions and settings advice.
Please release an installable fix that you have tested.
Photo of G0apher

G0apher, Employee

  • 89 Posts
  • 28 Reply Likes
Paul, have you enabled logs from the steps mentioned above? If so, could you please send them over to me at gopinath-at-adobe-dot-com? Thanks.
Photo of Jens Seyfarth

Jens Seyfarth

  • 2 Posts
  • 0 Reply Likes
I have the same problem (OSX 10.14.2, Classic CC 8.1). If I chose the card module, use drag and drop: nothing. 

Solution: Shut down Lightroom, wait 30 seconds, restart Lightroom and drag/drop the highlighted pictures to the map: works! 

But after a short time later the error will be back always. In a forum I found the string: "Lightroom helper module not in receive mode...". Sounds interesting, seems the error is known since some month now.

I talked with the german chat today and reset Lightroom (ADB-5110329-H0H7). But there was no improvement.

Photo of Paul Lakin

Paul Lakin

  • 9 Posts
  • 4 Reply Likes
Try this...create a saved location in map module. With image you wish to geotag higlighted/selected, look on far left in saved location box. you should see a tiny box next to your saved location. click it. This now is the only thing that works for me on Win10. The saved location circle created for you can be moved around the map and used again for more images in that map area.
(Edited)
Photo of timofej

timofej

  • 10 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Cannot geotag photos by dragging into the map nor by choosing "Add GPS Coordinate....

When choosing a photo in Map module and then dragging it into the map nothing happens. No GPS information appears in metadata nor the photo is marked as geotagged. It doesn't help to right click on the map and choose "Add GPS Coordinates to selected photos". The absence of the result is the same.

I have MacOS if it matters.
Photo of John R. Ellis

John R. Ellis, Champion

  • 4562 Posts
  • 1221 Reply Likes
Photo of timofej

timofej

  • 10 Posts
  • 0 Reply Likes
I've tried follow your instructions even if I'm not sure I understood them properly. I creates config.lua file with the code you provided. However, I'm not sure how the log file will be created afterwards. After I've started LR? Well, it has not happened. Should it appear under my Documents folder? It's not there. And not in any other location on my computer. I've tried to search it.
Photo of Martin Dallison

Martin Dallison

  • 5 Posts
  • 3 Reply Likes
This reply was created from a merged topic originally titled Lightroom Classic: Can no longer drag and drop location on Map.

If a GPS location is incorrectly recorded, it has always been easy to simply drag a collection of photographs onto the map in the correct position.  This no longer works.  If I drag the photographs they settle on the map but then revert to their existing (incorrect) position.  There seems no other way to correct the GPS detail.  The location icon on the map cannot be dragged either.

This bug has been present for quite a few iterations; I had hoped it would be fixed in on-going updates but this has not been the case.

Mac OSX High Sierra 10.13.6
iMac 27" 3.4 GHz Intel Core i7 - 32Gb 1600 MHz DDR3
Lightroom CC Classic 7.5
Photo of Jens Seyfarth

Jens Seyfarth

  • 2 Posts
  • 0 Reply Likes
Don‘t be so sad, read my feed back some days ago. This works really and is a temporary way.
1.) Tray drag and drop => failed.
2.) Close LR3.) wait about 30 seconds
4.) Start LR and drag and drop fast => it will work now.
If you don't wait 30 seconds it will not work (the backround process needs time for shutdown)If you don't drop/drag in the 10 seconds after LR is started it will fail too. 
I use thus way a lot ot times now to tag my photos. Hopefully Adobe understand soon there is a bug and provide an update. 
(Edited)
Photo of Ed

Ed

  • 5 Posts
  • 3 Reply Likes
This solution does not work for me.
Photo of Richard Brown

Richard Brown

  • 7 Posts
  • 2 Reply Likes
This workaround does not work for me either
Photo of Charlie Ping

Charlie Ping

  • 15 Posts
  • 2 Reply Likes
This worked for me, but just for 1 photo. Then it stops working. Given the amount of photos I have, it isn't good enough. But thanks for sharing.
Photo of Ed

Ed

  • 5 Posts
  • 3 Reply Likes
Having the same issue - can't apply geotags to photos. Using Lightroom 8.1

Photo of Paul Lakin

Paul Lakin

  • 9 Posts
  • 4 Reply Likes
Try this...create a saved location in map module. With image you wish to geotag higlighted/selected, look on far left in saved location box. you should see a tiny box next to your saved location. click it. This now is the only thing that works for me on Win10. The saved location circle created for you can be moved around the map and used again for more images in that map area.
Photo of Charlie Ping

Charlie Ping

  • 15 Posts
  • 2 Reply Likes
Thanks for your suggestions Paul. I don't know how to figure out how to create a saved location. Can you elaborate? Thanks
Photo of Paul Lakin

Paul Lakin

  • 9 Posts
  • 4 Reply Likes
Apologies foe late reply Charlie. Go to Map module. On left of screen look for section titled 'Saved Locations'. 'Saved Locations' has a + sign. Click + sign. Circle should appear on map plus 'New location' box with 'New Location highlighted. Re-name as desired, then reduce circle to  20 feet or so, click  'Create'. Your named location will appear in 'Saved Locations' Column. Click on a chosen image on bottom of screen. Hover mouse over your named location, a small tick box appears on left of it. Click the box, a tick appears and your selected image should now be geo-tagged. The circle on map can be dragged around, further images added or re-named as desired.
(Edited)
Photo of Richard Brown

Richard Brown

  • 7 Posts
  • 2 Reply Likes
I also have this issue, Lightroom Classic 8.1 on Windows 10.  Neither dragging the photo from the filmstrip to the map or using the right mouse click "Add GPS coords to selected photo" works.  I have tried restarted Lightroom and obviously restarting the laptop.
Photo of Michael Lindqvist

Michael Lindqvist

  • 2 Posts
  • 0 Reply Likes
I have the same problem. Lightroom Classic 8.1 on Windows 10.
1. Yes
2. No
3. I'm not sure how to do that.
Photo of Ruby k

Ruby k, Employee

  • 23 Posts
  • 14 Reply Likes
We are yet to to be able to reproduce it at our end. We are actively working on this issue.

Thanks,
Ruby


Photo of timofej

timofej

  • 10 Posts
  • 0 Reply Likes
Thank you Richard for trying to help me. As I said, I've created the file in the specified location. However, I have MacOS and thus, cannot follow your instructions. Should I run the file somehow? Via the Terminal? Or will LR run it when it starts?
Photo of G0apher

G0apher, Employee

  • 88 Posts
  • 28 Reply Likes
Yes - please restart Lightroom, and the log files should appear inside the user's Documents folder.

On Mac, in Finder, choose menu Go -> Go to Folder. Enter ~/Library/Application Support/Adobe/Lightroom. Paste/Create the config.lua file at this location, and restart Lightroom. You could also use a copy of the config.lua file from https://www.dropbox.com/s/tk0g3d1rsc8v4xo/config%20copy.lua?dl=0

Thanks.

Photo of timofej

timofej

  • 10 Posts
  • 0 Reply Likes
Thank you for the clarification G0apher. AgReverseGeocodeService.log file has been created but there is only one line in it:

2019-01-22 19:57:27.2600000+01:00, INFO	register for lookups
Is it helpful?

However, after I went to Map module several other files have been created. The link to the files is here:

https://www.dropbox.com/s/juha85ftit2dkpi/LR%20map%20logs.zip?dl=0

Thank you for your help G0apher!
Photo of G0apher

G0apher, Employee

  • 88 Posts
  • 28 Reply Likes
Thanks for sharing the log files. It appears that the lookup functionality was not invoked, and hence no location information appeared in Lightroom.

If you manually added the GPS Coordinates in the Metadata panel, does it work? Could you please share the Catalog Settings dialog (available under Lightroom -> Catalog Settings)?

Thanks.
Photo of timofej

timofej

  • 10 Posts
  • 0 Reply Likes
I can add coordinates by defining a small area to My Locations and by dragging photos there. But not just by dragging photos onto the map nor by right clicking and choosing "Add GPS Coordinates to Selected Photos".

Please find below screenshots of my catalog settings.
Photo of Martin Rosindale

Martin Rosindale

  • 34 Posts
  • 5 Reply Likes
This is still not working after 2 months already! Adobe FIX IT!
Photo of Charlie Ping

Charlie Ping

  • 23 Posts
  • 6 Reply Likes
I have this same issue. 2 months now! C'mon, help us. If this isn't sorted in the next 2 weeks I will be finding a new method and software. Lightroom has been nonstop bugs for me and I can't believe I still pay for it. 
Photo of G0apher

G0apher, Employee

  • 89 Posts
  • 28 Reply Likes
Thanks, and apologies for the inconvenience.

We are trying to reproduce the same issue with various images on our end. Meanwhile, if you could send us the logs, it would help us in narrowing down a root cause

Thanks, and appreciate your patience, and help, on this.

Photo of Charlie Ping

Charlie Ping

  • 23 Posts
  • 6 Reply Likes
Any fix yet??????
Photo of Charlie Ping

Charlie Ping

  • 23 Posts
  • 6 Reply Likes
Any updates?
Photo of Keith Dawes

Keith Dawes

  • 1 Post
  • 1 Reply Like
The problem appears to have been fixed in the latest update classic CC Version 8.2
Photo of Charlie Ping

Charlie Ping

  • 23 Posts
  • 6 Reply Likes
Unfortunately not for me. I updated via Creative Cloud to 8.2, but it has not improved the problem. Is there another update method? Any advice is appreciated. 
Photo of G0apher

G0apher, Employee

  • 89 Posts
  • 28 Reply Likes
The latest version of Lightroom Classic CC (v8.2) has been updated to make geocoding more efficient and avoids deducing addresses from invalid GPS coordinates. From an investigation of various logs that users have sent us, we found that there are few camera models that were the source of invalid GPS data that caused Lightroom to repeatedly fail while trying to geocode them. With this update, it should be fixed. It would be great if you could try with the latest update and inform us.

Thanks for all your patience and help in investigating this issue.
Photo of Paul Lakin

Paul Lakin

  • 9 Posts
  • 4 Reply Likes
Charlie, did you try this workaround -  Go to Map module. On left of screen look for section titled 'Saved Locations'. 'Saved Locations' has a + sign. Click + sign. Circle should appear on map plus 'New location' box with 'New Location highlighted. Re-name as desired, then reduce circle to  20 feet or so, click  'Create'. Your named location will appear in 'Saved Locations' Column. Click on a chosen image on bottom of screen. Hover mouse over your named location, a small tick box appears on left of it. Click the box, a tick appears and your selected image should now be geo-tagged. The circle on map can be dragged around, further images added or re-named as desired.
Photo of Charlie Ping

Charlie Ping

  • 23 Posts
  • 6 Reply Likes
Hi Paul, yes this workaround does the trick, but for the volume of photos I need to geotag I was really hoping for a proper solution by now. Thank you for taking the time to respond. 
(Edited)
Photo of Arnold Bartel

Arnold Bartel

  • 201 Posts
  • 58 Reply Likes
I observe that with LR 8.2 the automatic insertion of the altitude value doesn‘t work any more.
(Edited)
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 5177 Posts
  • 2021 Reply Likes
That was an intentional change, as you may not be at ground level when shooting (e.g. you might be using a drone)
Photo of John R. Ellis

John R. Ellis, Champion

  • 4599 Posts
  • 1242 Reply Likes
"I observe that with LR 8.2 the automatic insertion of the altitude value doesn‘t work any more."

After dragging the photo to the map, in the Location panel, click the refresh button to the right of the Altitude field:



That will set the altitude for the latitude/longitude as indicated by the map. You can select multiple photos and click the refresh button.
Photo of Charlie Ping

Charlie Ping

  • 23 Posts
  • 6 Reply Likes
I'm quite dissapointed this is marked as solved. I am happy that many have solved this issue but I have not. I will be making a new post. 
Photo of Jérôme Caron

Jérôme Caron

  • 10 Posts
  • 5 Reply Likes
Hello, I still have this issue. Adobe what are you waiting for ? Loosing all your loyal customers ?
Photo of Jérôme Caron

Jérôme Caron

  • 10 Posts
  • 5 Reply Likes

Good news.


I have been able to solve the issue. Here is my workaround : switching the monitor resolution to 1920x1080.

I have an HP monitor with a native resolution of 1920x1200 that apparently Lightroom GPS module doesn't appreciate.

Switching to Full HD and no GPS issue !

People in this thread, what screen resolution are you using ?