Lightroom 8.4 crashing when attempting to access Map or Web modules. No problem accessing all other modules. Using macOS 10.14.6 on an iMac Pro.
Posted 4 months ago
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Jeff, I've been working for (weeks) on this issue, same as reported here. But no word back since the 9th. But I can conform there's an issue, just don't know what the cause might be.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Ok. I see a bug logged for the crash signature that Andy and Paul are seeing. Not seeing yours. Might be under a different email address than you use to log in here...
I have exactly the same problem and it is now 2 months later . R 8.4 crashes every time under OS 10.14.6 as soon as you hit MAP..... Any progress on this known problem ??
Apologies - loaded LR 8.4.1 and problem is fixed ! Thanks.
Simon Chen, Principal Computer Scientist
Please submit the crash log to Adobe, tagging with your email address.
Simon. I have always sublimed the crash logs tagged with my email over the last two days.
submitted
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Thanks. I see your crash log.
Same problem. I cannot get anything done because of this crash. I see it happen going from Library to Map, or more importantly for me, to Web. MacBook Pro (15 inch, 2018), macOS Mojave Version 10.14.6, with attached LG UltraFine 27" Display, Radeon Pro 560X 4GB graphics in addition to the 15.4" display. I've submitted crash logs to Apple and Adobe. Lightroom Classic ver. 8.4, build 201908011719, Camera Raw 11.4.
Add me to the chorus. I've submitted 2, possibly 3 crash reports to Adobe. As a new user of LR, finally switching away from Aperture, it's really disappointing to immediately run into an issue like this, particularly because Map and Web are two modules I really want to use.
Speaking only for myself, I've submitted such logs, console reports etc with Smit.
Andy Smith should do so, and as I suggested on the other forum, some idea of his hardware too. There has to be something both of us have in common.
Andy Smith should do so, and as I suggested on the other forum, some idea of his hardware too. There has to be something both of us have in common.
Jeff, I am signed in when the crash occurs. I have tried uninstalling then re-installing Lightroom, turning off GPU Acceleration, removing Lightroom's preferences and opening another catalog. The crash is instantaneous, no beachball.
What email address should I use to submit the crash log to Adobe?
What email address should I use to submit the crash log to Adobe?
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Hi Paul. I already found your crash log. These are the instructions for submitting a log: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
Simon Chen, Principal Computer Scientist
Found the submitted crash reports (9 in total), it it crashed in one of the 3rd party library that Lr uses to host the google maps. The dev team would need to investigate. So far you're the only customer who reported such type of crash.
Please revert to Lr 8.3.1 to continue your work.
Please revert to Lr 8.3.1 to continue your work.
How do I revert to LR8.3.1please? What date was the software update implemented?
Simon Chen, Principal Computer Scientist
LR8.3.1 Maps and Web works for me. Please let me know when I should move to 8.4.
If you create a new user account (I did one with Admin), launch LR 8.4, does it still crash?
It doesn't on this end.
Booting in safe mode doesn't help. So the fact I can click on Maps and Web as a different user, indicates there's something in our main user library that's causing this crash.
It doesn't on this end.
Booting in safe mode doesn't help. So the fact I can click on Maps and Web as a different user, indicates there's something in our main user library that's causing this crash.
I logged in to a second Admin user account that I keep for troubleshooting. I opened Lightroom, logged in with my Adobe ID and imported some JPEGs. The crash still occurs when attempting to go to the Map module. I did not bother reopening Lightroom and trying the Web module.
So, this is a brand new catalog created in a "clean" user account. My experience does not match yours Andrew.
So, this is a brand new catalog created in a "clean" user account. My experience does not match yours Andrew.
So here's what's somewhat interesting:
On the 'new' account, I was able to click on Maps and Web but there were no photo's in that catalog. It was a blank catalog.
When I tried from that account to open my normally used catalog, it crashed.
Went back to that new, virgin catalog, imported one folder (add from location) and no crash.
Went to the older, original catalog: crash.
On the 'new' account, I was able to click on Maps and Web but there were no photo's in that catalog. It was a blank catalog.
When I tried from that account to open my normally used catalog, it crashed.
Went back to that new, virgin catalog, imported one folder (add from location) and no crash.
Went to the older, original catalog: crash.
I've tried several existing catalogs. Crash when going from Library to Web or Map is consistent across each catalog.
It isn't a catalog issue. Further, IF you click on Maps and it crashes, if you try to open that application again, it's sticky and tries to go back to Maps which will..... Crash.
You can delete your preference's and try again but do not go to Maps.
You can try a new user Account which did work for me but obviously that's not a fix (cause a fix IS coming).
You can delete your preference's and try again but do not go to Maps.
You can try a new user Account which did work for me but obviously that's not a fix (cause a fix IS coming).
Hello,
Here in Holland I have the same issues after upgrading Lightroom classic passed week to version 8.4.
As soon as I try to open the maps-module or web-module Lightroom crashen, stops in a slipt second, no normal shutdown.
Also tried after reboot where the GPU accelerator is set to automatic.
Here in Holland I have the same issues after upgrading Lightroom classic passed week to version 8.4.
As soon as I try to open the maps-module or web-module Lightroom crashen, stops in a slipt second, no normal shutdown.
Also tried after reboot where the GPU accelerator is set to automatic.
See URL above where you can send the crash logs. Adobe IS aware of this, IS working on it.
Getting the same problem. LR shuts down instantly when I try to open Map module. Get crash log and have submitted. Tried uninstalling and reinstalling. No joy. 
Simon Chen, Principal Computer Scientist
Dan, see the note section on this page https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
Thanks, Simon. However, When I Command-Click either the Lightroom Classic App or the Photoshop App in Macintosh HD/Application/Adobe Lightroom Classic/Adobe Lightroom Classic.app as directed, I do not see the "Show Package Contents". Rather, allI see for Lightroom is the app and an Uninstall app. For Photoshop, there is the .app, a "Configuration"directory, a "Locales" directory, a "Plug-ins" directory, a "Presets" directory, and an Uninstall app. None of those directories contains a "Show Package Contents".
Not sure what I'm doing wrong to not be able to send a crash report!
Not sure what I'm doing wrong to not be able to send a crash report!
When you right click on lightroom.app do you not get presented with the option to view contents?
Tried some more and found it: Macintosh HD/Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app. Right click on the .app shows "Show Package Contents". Here I see AdobeCrashReporter.framework. Inside AdobeCrashReporter.framework is AdobeCrashReporter. I finally figured out how to bring up the "Show Original", which shows the "Adobe Crash Reporter.app". The value that shows is "Don't show this dialog again and always send crashes to Adobe." Sounds like Adobe should be seeing crashes with this value, but I switched it to "Always show this dialog" and will go back and reproduce the crash.
Thanks, David, for setting me on the path ...
Thanks, David, for setting me on the path ...
I successfully (I think) sent a crash to Adobe! Sure wish this one would get fixed quickly, as I'm a big user of the Web functionality for sites I manage.
It will.
Old news, but I finally installed 8.4.1, and all is working as expected. Thanks!
G0apher, Employee
Rikk Flohr, Official Rep
Andy Smith