Lightroom 8.3 crashes unless run as an administrator

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  • Updated 1 day ago
Hi,

Adobe did it again ! I installed the new LR 8.3 today and now I can't launch the program without running it as an administrator. Otherwise, it crashes immediately.

By the way, the name changed again : it's now Lightroom Classic instead of Lightroom Classic CC.
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Patrick Philippot

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Posted 6 days ago

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Carlos Cardona

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Mac or Windows?
(Edited)
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Patrick Philippot

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No. Windows 10. I should have mentioned this. Sorry.
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Rikk Flohr, Official Rep

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I am not seeing any crash reports under this email address, Patrick. Do you get a Crash Submit dialog? Is it Microsoft or Adobe's? Any chance of a screen shot of the dialog?
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Rikk Flohr, Official Rep

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Still no reports from you - I have reports from others but none from your account, Patrick. 

Did you find them where G0apher suggested?
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Patrick Philippot

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In the CRLogs folder, I can see an empty (zero byte) file named : crlog_91243384-8a38-46bc-9e49-42c4ae05c3d7_Adobe Lightroom Classic_8.3_[201905061635-edecdfdb].custom. The timestamp corresponds to the crash time. So obviously LR crashes before having the opportunity to write anything to that file.


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Patrick Philippot

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And yes, I have full control on the CRLogs folder, as well as the administrators and the SYSTEM. I have an administrator account and UAC is fully disabled on this system.
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Patrick Philippot

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More info :

I deleted the empty crlog_91243384-8a38-46bc-9e49-42c4ae05c3d7_Adobe Lightroom Classic_8.3_[201905061635-edecdfdb].custom file. I noticed that it is only re-created when LR is run as an administrator. So, it's empty because there's nothing to report in that case, I guess (no crash).

If I don't run LR as an administrator, the file is not created. This seems to confirm that the crash occurs very early, before the program has terminated its initialization phase.
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J. Paul Moore

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I'm having the same issue on my Mac running Mohave 
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Ad Dieleman

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No such problem here with Lightroom 8.3 and Mojave 10.14.5
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Carlos Cardona

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J. Paul: Might be a corrupt cache or application state, or directory damage. Please give your Mac the "once over"! Run the free Onyx (https://www.titanium-software.fr/en/o...), reboot. (In Onyx just run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc.), then hit Run Tasks. After it's done it will ask for a reboot. Let me know if that worked, if not, I have other ideas.