Lightroom 8.3 crashes unless run as an administrator

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  • Updated 5 months ago
Hi,

Adobe did it again ! I installed the new LR 8.3 today and now I can't launch the program without running it as an administrator. Otherwise, it crashes immediately.

By the way, the name changed again : it's now Lightroom Classic instead of Lightroom Classic CC.
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Patrick Philippot

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Posted 5 months ago

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Carlos Cardona

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Mac or Windows?
(Edited)
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Patrick Philippot

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No. Windows 10. I should have mentioned this. Sorry.
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Rikk Flohr, Official Rep

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I am not seeing any crash reports under this email address, Patrick. Do you get a Crash Submit dialog? Is it Microsoft or Adobe's? Any chance of a screen shot of the dialog?
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Patrick Philippot

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In the CRLogs folder, I can see an empty (zero byte) file named : crlog_91243384-8a38-46bc-9e49-42c4ae05c3d7_Adobe Lightroom Classic_8.3_[201905061635-edecdfdb].custom. The timestamp corresponds to the crash time. So obviously LR crashes before having the opportunity to write anything to that file.


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Patrick Philippot

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And yes, I have full control on the CRLogs folder, as well as the administrators and the SYSTEM. I have an administrator account and UAC is fully disabled on this system.
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Patrick Philippot

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More info :

I deleted the empty crlog_91243384-8a38-46bc-9e49-42c4ae05c3d7_Adobe Lightroom Classic_8.3_[201905061635-edecdfdb].custom file. I noticed that it is only re-created when LR is run as an administrator. So, it's empty because there's nothing to report in that case, I guess (no crash).

If I don't run LR as an administrator, the file is not created. This seems to confirm that the crash occurs very early, before the program has terminated its initialization phase.
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Rikk Flohr, Official Rep

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If you create a new non-Administrator user and sign in with that user account does it crash?
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J. Paul Moore

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I'm having the same issue on my Mac running Mohave 
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Ad Dieleman

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No such problem here with Lightroom 8.3 and Mojave 10.14.5
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Carlos Cardona

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J. Paul: Might be a corrupt cache or application state, or directory damage. Please give your Mac the "once over"! Run the free Onyx (https://www.titanium-software.fr/en/o...), reboot. (In Onyx just run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc.), then hit Run Tasks. After it's done it will ask for a reboot. Let me know if that worked, if not, I have other ideas.
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Patrick Philippot

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Just a guess...

Permission problems have appeared since years in various Adobe programs : Photoshop (which I always had to run as an administrator since the CC versions), installation of the Adobe CC Desktop app, now LR 8.3 (which has 2 related bugs : must be run as an administrator on my system + export issue), not mentioning other apps having similar problems.

Adobe probably have a (cross-platform ?) specialized code library handling access permissions that they use in multiple software. Maybe this code is buggy and fails in certain situations. This could explain why such problems appear so often and are in most cases never fixed.