Lightroom Classic 7.3: Latest update has random crashes while working or idle

  • 4
  • Problem
  • Updated 2 years ago
  • (Edited)
Lightroom CC crashes for no particular reason, even when idle. version 7.3, win 10
only plugin is Topaz Glow, I do not use that in Lightroom either. Crashes are quite frequent
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Geoffrey Archer

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Posted 2 years ago

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Han Willems

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i have the same random crashes, and Adobe cannot be contacted. I am on the telephone waiting for a help-desk worker now for over 30 minutes now, just music. Who pays the ferry-man?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Geoffrey & Han, sorry you're having trouble. I'm not seeing any submitted crash reports with either of your email addresses:
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Andy Hasak

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I've been instructed to do this as well, but I'm stuck on the instructions to make the crash reporter dialog appear.
  1. Ctrl+click the Photoshop app icon and choose Show Package Contents.
Ctrl clicking the Photoshop app icon only opens the app. There is no context menu.

The last time I pointed this out, there was no response.
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Akshay Mathur, Employee

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Is your Lightroom Classic crashing while syncing photos ?
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Geoffrey Archer

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No, not during syncing.
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Martin Haburaj

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randomly chrashes, without any visible reasons. but i'm on v.7.2 becouse off the problem with syncing B&W mix
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Arnold Bartel

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Maybe this thread can give you a hint to avoid these crashes.

At least it worked on my system.
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Stephen Newport

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I too have experience an uptick in crashes on the latest install. Not super frequently, but more than normal