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Lightroom Classic 7.3: Latest update has random crashes while working or idle

Problem
Updated 8 months ago
(Edited)

Lightroom CC crashes for no particular reason, even when idle. version 7.3, win 10
only plugin is Topaz Glow, I do not use that in Lightroom either. Crashes are quite frequent

Geoffrey Archer

2 Posts
0 Reply Likes

Posted 8 months ago

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1 Post
0 Reply Likes

i have the same random crashes, and Adobe cannot be contacted. I am on the telephone waiting for a help-desk worker now for over 30 minutes now, just music. Who pays the ferry-man?

Comment

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

14663 Posts
1951 Reply Likes

Hi Geoffrey & Han, sorry you're having trouble. I'm not seeing any submitted crash reports with either of your email addresses: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

(Edited)

Comment

2018-04-16T23:22:33+00:00

13 Posts
8 Reply Likes

I've been instructed to do this as well, but I'm stuck on the instructions to make the crash reporter dialog appear.

Ctrl+click the Photoshop app icon and choose Show Package Contents.

Ctrl clicking the Photoshop app icon only opens the app. There is no context menu.

The last time I pointed this out, there was no response.

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Akshay Mathur, Employee

33 Posts
10 Reply Likes

Is your Lightroom Classic crashing while syncing photos ?

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2018-04-17T06:22:29+00:00

Geoffrey Archer

2 Posts
0 Reply Likes

No, not during syncing.

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2018-04-17T07:17:57+00:00

13 Posts
4 Reply Likes

randomly chrashes, without any visible reasons. but i'm on v.7.2 becouse off the problem with syncing B&W mix

(Edited)

0

188 Posts
44 Reply Likes

Maybe this thread https://feedback.photoshop.com/photos... can give you a hint to avoid these crashes.

At least it worked on my system.

(Edited)

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Stephen Newport

276 Posts
74 Reply Likes

I too have experience an uptick in crashes on the latest install. Not super frequently, but more than normal

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