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Lightroom Classic 7.3: Latest update has random crashes while working or idle

Problem
Updated 10 months ago
(Edited)

Lightroom CC crashes for no particular reason, even when idle. version 7.3, win 10
only plugin is Topaz Glow, I do not use that in Lightroom either. Crashes are quite frequent

Geoffrey Archer

2 Posts
0 Reply Likes

Posted 10 months ago

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1 Post
0 Reply Likes

i have the same random crashes, and Adobe cannot be contacted. I am on the telephone waiting for a help-desk worker now for over 30 minutes now, just music. Who pays the ferry-man?

Comment

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

15078 Posts
2144 Reply Likes

Hi Geoffrey & Han, sorry you're having trouble. I'm not seeing any submitted crash reports with either of your email addresses: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

(Edited)

Comment

2018-04-16T23:22:33+00:00

13 Posts
8 Reply Likes

I've been instructed to do this as well, but I'm stuck on the instructions to make the crash reporter dialog appear.

Ctrl+click the Photoshop app icon and choose Show Package Contents.

Ctrl clicking the Photoshop app icon only opens the app. There is no context menu.

The last time I pointed this out, there was no response.

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Akshay Mathur, Employee

33 Posts
11 Reply Likes

Is your Lightroom Classic crashing while syncing photos ?

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2018-04-17T06:22:29+00:00

Geoffrey Archer

2 Posts
0 Reply Likes

No, not during syncing.

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2018-04-17T07:17:57+00:00

13 Posts
4 Reply Likes

randomly chrashes, without any visible reasons. but i'm on v.7.2 becouse off the problem with syncing B&W mix

(Edited)

0

194 Posts
45 Reply Likes

Maybe this thread https://feedback.photoshop.com/photos... can give you a hint to avoid these crashes.

At least it worked on my system.

(Edited)

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Stephen Newport

277 Posts
79 Reply Likes

I too have experience an uptick in crashes on the latest install. Not super frequently, but more than normal

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