Lightroom Classic 7.3.1: Export freezing, hanging (macOS)

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Hi Folks,  I'm running 7.3.1 on High Sierra (I wish I had never upgraded!) and I'm having a problem exporting files

Example yesterday at about 8pm I started an export of about 500 photos - This morning I woke up and it still wasn't done!  The status bar is frozen. Totally ridiculous.  I'm guessing this is related to the issue where it seems like lightroom times out.  

I have the computer disks set to never sleep so it's not that.  Nothing has changed about my configuration except for this recent update..

On previous versions I have started an export of 2000 files and let it run over night without any issues so I know this is possible.  I also tried on the older version of the lightroom that is on a different computer and it works just fine to complete larger exports.  

has anyone else had this issue?  is there a fix?
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Helynn Ospina

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  • frustrated and annoyed!

Posted 2 months ago

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Rikk Flohr, Official Rep

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How is the free space at the destination to which you are exporting the photos? Is there plenty of room there? 

If you try a smaller batch - say 50 photos... does it complete? How long does it take?
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dmeephd

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Hi Rick,

In order to prevent Lightroom—or any other app for that matter—from sleeping, download the program "Amphetamine for OS X" from the Apple App Store.  If I recall correctly, it costs about $3.99.  It will prevent a chosen application from going to sleep, even when the screensaver activates—the screensaver will come on, locking the system, but the application will continue to run in the background at normal process rates.

I couldn't use LR without this.  (To be honest, LR is barely useable as it is, which I why I did not upgrade to LR Classic CC.)

David
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Helynn Ospina

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Its so frustrating when this kind of thing happens because a lot of us depend on their sub par software for work !  That's the most frustrating thing -  essentially losing money b/c of adobe and their crappy software.  

Is there any way to return to a previous version of LR ?
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dmeephd

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I think so, but I haven't had to do that since Oct 2015 and do not recall how.  I bet a search of this forum, or the old "Adobe Lightroom Journal" forum might turn up a posting.  I also think that Victoria Brampton has some articles on her website about rolling back.
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Victoria Bampton - Lightroom Queen, Champion

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> Is there any way to return to a previous version of LR ?

In the CC app, click the little arrow to the right of Lightroom's Open button, and it'll offer "other versions". Pick 7.2 and it'll sort itself out.

> Take everything the Adobe pundits—shills, really—post to this forum and their own websites with a bag of salt.  A large bag.  They're selling books, not serving the user community.

FWIW, when there are new big bugs discovered, you'll note that I update my release notes blog post with links to those issues. I agree there have been a lot of significant bugs in the last few months.
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Frank Villafane

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Thank you Victoria, 

I was experiencing the exact same problem and it got to the point I simply could not work.  I've since gone back to version 7.2 and I noticed 3 things right away:

1)  The catalog now loads VERY fast.  In 7.3.1 it was painfully slow (sometimes 10 minutes); 
2)  I am able to export again with abandon; no more freezes
3)  The DeHaze slider is back down where it belongs - with the Effects group, NOT the Presence group. 

One minor glitch: I rely on DxO's ViewPoint and it crashes LR 7.2 & 7.3.x.  Will need to find an update.  Still, I am able to work again (and actively look for a replacement). 

Thanks again.   
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Victoria Bampton - Lightroom Queen, Champion

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7.4 has been released since this post - had you tried updating? Dehaze will be in the Basic panel from 7.3 and later, but if you're still seeing freezes in 7.4, it would be worth us investigating further.