Lightroom 6 + windows 10 --> not working anymore

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  • Updated 3 years ago
Lightroom 6 won't start in windows 10. It worked fine from many days after the instal of windows 10, but not anymore, It's now endlessly staying on the splash screen, with a mostly empty ligthroom in background. Tried compatibility, run as admin, granted all rights to everyone on the catalog failes, but it didn't do anything. Even removed the catalog and tried to create a new one and Lightroom won't open, it freeze. Cannot sign out and sign in in CC because I'm not a CC member. I don't know if there is an error log somewhere or a debug mode ?
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Marc Antoine Roussel

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  • frustrated

Posted 3 years ago

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Steve Sprengel, Champion

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The most common problem with LR and Win 10 is bad video drivers that LR will try to use when it goes into Develop. If the last time you exited LR you were in Develop it would likely try to go back there and perhaps lock up.

I would suggest manually editing the LR 6 agprefs file and change useAutoBahn=false instead of true that it defaults to.

Here is an Adobe help page section about what to edit, where:
https://helpx.adobe.com/lightroom/kb/...
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Marc Antoine Roussel

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Thanks Steve, this is a really good suggestion, I was really excited to test it because I really thought it was the issue, but it still have the exact same behavior(freeze). The video driver(nvidia) had an update few days ago, it's the latest and I'm not sure, as of writing these line, if I can get back to a previous version(I doubt).
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Marc Antoine Roussel

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Just found the issue, the cache was corrupted, I was able to login by renaming Cache:
https://helpx.adobe.com/lightroom/kb/...

Thank you Steve for your help !
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Hans Vos

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Hi Marc,

Would you probably get the error that MSVCR110.dll is missing?
This is a C++ Redistributably you then would need. [MSVCR = Microsoft (MS) Visual (V) C (C++) R (Redistributable) ]

I had it when upgrading to 10. Everything worked, except for Lightroom. On other forums I also noticed that more Adobe CC software products experience similar issues.

Maybe your version just get's a little bit further in opening Lightroom and skipping the message??

Anyway, The redistributable can be downloaded on the Microsoft website
http://www.microsoft.com/en-us/downlo...#

They have multiple versions there, x86 or x64 edition, 32 or 64 bit.
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Jin Sherr

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If you have an error about missing Msvcr110 file U can load it from here http://fix4dll.com/Msvcr110_dll . And it's done.
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Jin Sherr

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And don't forget to choose the version of Windows that U need (32 or 64bit)
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Anders S J

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Non of the solutions presented here works for me - when I enter the development module Lightroom crashes. One strange thing - if I remember right just after upgrading to W 10 it went fine, after some days or so the problems started. The solution that works for me is this: start Lightroom as administrator - the I can use the development module without restrictions. Can anyone comment on this??
Thanks,
best regards
/Anders
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Dietrich Kunze

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@ Steve
I also find LR 6 freezing when changing from bibliotheque to development-mode. My graphics-card is a AMD Radeon 7000, meanwhile
I got the latest driver from AMD but LR 6 does not behave better.
Thank you for that suggestion that also was mentioned at blogs.adobe.com.
But when I applied it I found that the flag "Use graphic processor" still was set within preferences-dialogue. And after stopping LR 6 and starting again I found that within the prefs-file the important parameter was reset to "useAutoBahn = true". So the manual change of prefs-file seems to be overridden by LR 6 itself.
Does anyone know a workaround which helps?

Thanx & regards

DIetrich Kunze
Munich
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Philip Ewing

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I was having LR6 freeze when I switched between library and development in Win 10. Unchecking "use graphics processor" under Preferences - Performance has solved my issues.
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theprincereturns

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I just upgraded to windows 10 as well, and upgraded to the latest (non beta amd drivers) super frustrating issue. I couldn't even uncheck the use graphics card box (it would instantly crash when i tried). I finally got the 15.8 beta drivers install and that seems to have cleared up the issue for now.
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John R. Ellis, Champion

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" I couldn't even uncheck the use graphics card box (it would instantly crash when i tried)."

For reference by others reading this thread in the future, see this help article about the graphics processor and what to do if you can't uncheck Use Graphics Processor: https://helpx.adobe.com/lightroom/kb/...#