Lightroom 6: Will not launch in Window 10

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I have Dell XPS 13 computer, Window 10, Intel core i7.  Purchase Lightroom 6
standalone(perpetual) in March 2016.  It works fine until yesterday. 
When opened, the main page with trees picture shows but unable to launch
program.  A small blue circle spins continuously.  Right or left click
on mouse activate a "Adobe photoshop Lightroom is not responding"
message and only will shut off.  Reboot the computer by turning off and
on or restarting does not fix the problem.
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peter kosolcharoen

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Posted 2 years ago

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Simon Chen, Principal Computer Scientist

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Try holding down Shift + Alt key when launching Lightroom, when prompted try reset the user preference before proceed? This assumes that you are running a more recent version of Lightroom. Has there been a windows update before the issue starts to happen?
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peter kosolcharoen

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Per Tanuj of Adobe Forums, his recommendation of updating to Lightroom 6.6 corrected my problem.  Thanks.