Lightroom 6 update for perpetual

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  • Updated 11 months ago
  • Not a Problem
I've just spent nearly an hour with Adobe's customer support and now feel incredibly unsupported. Perhaps someone else can advise. I decided to try updating my Lightroom 6.5 standalone/perpetual to hopefully support Fuji RAF files. I've read on forums updates are supported. So I found the Updates page and downloaded what clearly looks like an update to Lightroom 6, 6.10.1, only to find, when I signed back in again,  that I was now running a trial of Lightroom CC, which I don't want. Customer support - eventually - told me to download 6.5 again. So is 6.10.1 actually a CC only version? And should I wait until the trial runs out?  Don't want to lose my standalone licence, but nervous of doing anything after this experience without further advice.
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Giulia Hetherington

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Posted 11 months ago

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Giulia Hetherington

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I have solved it. Sorry, I think was feeling too desperate after the Adobe Customer Support experience to check related posts. If anyone else has this problem, here's what I did: I dug out my serial number and followed the instructions to convert Lightroom CC to Perpetual, found here: https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom-6.html But first, I checked in my Apps folder and uninstalled Creative Cloud. As someone else has helpfully explained, this is the problem. If you have a Creative Cloud membership (and you might have one without quite realising it) Lightroom will revert to CC when possible. And what is more, despite Adobe Customer Support telling me that Lightroom 6 is unsupported - and also telling me to download 6.5 - I now have the latest version, 6.10. Hurrah!
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Gary Rowe

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It's sad, isn't it, when a company making so much money off us can't be arsed to properly teach its support staff about what it produces