Lightroom 6 update for perpetual

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  • Updated 2 weeks ago
  • Not a Problem
I've just spent nearly an hour with Adobe's customer support and now feel incredibly unsupported. Perhaps someone else can advise. I decided to try updating my Lightroom 6.5 standalone/perpetual to hopefully support Fuji RAF files. I've read on forums updates are supported. So I found the Updates page and downloaded what clearly looks like an update to Lightroom 6, 6.10.1, only to find, when I signed back in again,  that I was now running a trial of Lightroom CC, which I don't want. Customer support - eventually - told me to download 6.5 again. So is 6.10.1 actually a CC only version? And should I wait until the trial runs out?  Don't want to lose my standalone licence, but nervous of doing anything after this experience without further advice.
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Giulia Hetherington

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Posted 1 year ago

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Giulia Hetherington

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I have solved it. Sorry, I think was feeling too desperate after the Adobe Customer Support experience to check related posts. If anyone else has this problem, here's what I did: I dug out my serial number and followed the instructions to convert Lightroom CC to Perpetual, found here: https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom-6.html But first, I checked in my Apps folder and uninstalled Creative Cloud. As someone else has helpfully explained, this is the problem. If you have a Creative Cloud membership (and you might have one without quite realising it) Lightroom will revert to CC when possible. And what is more, despite Adobe Customer Support telling me that Lightroom 6 is unsupported - and also telling me to download 6.5 - I now have the latest version, 6.10. Hurrah!
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Gary Rowe

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It's sad, isn't it, when a company making so much money off us can't be arsed to properly teach its support staff about what it produces
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Rachel

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Oh my goodness, you might have helped me fix my major issues. I too have stand alone. I closed it and did the usual catalog backup. WEELLLLL, when I went to open it back up I kept getting told I needed to sign in, never had before, tried and tried to open without doing that, nope so did. Then it said my trial version needed to be licensed. WHAT? It already is, mind you I have been using it on this particular pc for 2 yrs and others for longer. Anyway, after trying to not put license in, I did. Then it said I had another one already open and I needed to close, WHAT? No I didnt. Finally contacted tech and allowed them to take over. They "closed" or whatever the "already open" one. Well what I ended up with was a brand new LR program, no folders, no nothing, as if I had never had it on my pc. They tech guy found my photos and imported them. Well they all went into the All Photographs section but nothing under folders and none of the edits showed up. He couldnt find the folder that contained the catalog data and then when I told him I found the back up pics he told me to import them. Oh that was a mistake, they are no in lightroom as new pics, not pics with the editing where I can continue to edit or change any edits!! I have tried to contact them via their Face Book page and the private message to only get stock responses, multiple, to please give details on my issue and the case number. And it took almost 7  days the first time I gave them the info (they asked for the info I had sent), I sent the info in again in better detail. next response was about 7 days and they asked for the info again! I told them it was already there but I would copy and paste it, which I did. It has now been 1.5 weeks since I sent that in and no response. In the meantime I have sent them more requests for help with no response yet I can see that they have seen the messages and also asked on their FB page with those few responses being the so sorry please give us the info.... REALLY? Thought I would shame them on their page into helping by asking do they not care about their customers and only just take their money and do nothing to help when there is a problem. Those posts were never allowed on their page, go figure.  Anyway, based on Giulia's info re the Creative Cloud deletion, I went to go delete it to see if that helps and found that the install date was 10-7-18, the same day my issues started!! So deleting it and hoping I can eventually get back to where I was before everything started. I also saw that re licensing it only got me to the 6.10 version and there is a 6.14 one so that will be another thing I need to look at. But thanks for the info!!!

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Different issue

Please reference the new conversation here: Lightroom 6: Need help licensing and updating to 6.14