Lightroom 6: Having problems installing on MacOS 10.11

  • 2
  • Problem
  • Updated 3 years ago
  • (Edited)
Have finally decided to switch to Lightroom 6, and only because of the Aperture import plugins. Adobe has long had enough time to prepare the software on Mac OS 10.11, but it's all just about the Creative Cloud (which, incidentally, also does not run under 10.10 or 10.11; I had already tested the trial version). The software terminates the installation process with the message that the system requirements are not met. Great ! Purchased software and can not use them. So stay away from this nuclear waste.
Photo of Frank

Frank

  • 10 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 2
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4309 Posts
  • 1571 Reply Likes
No, it runs on 10.11 - I'm running that right now. You may need an update. Tell us more about the problems you're having.
Photo of Frank

Frank

  • 10 Posts
  • 0 Reply Likes
The software can not be installed. The process ends with a message that has interrupted the installation an error. The error message says: "not satisfied System requirements" I use an iMac 5K from 2015. I bought the software as a download version at AMAZON yesterday. I work since 2001 with Apple Computers and never before I have so Problems to install a software.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4309 Posts
  • 1571 Reply Likes
So you have your serial number ok? Try installing from these links instead: http://www.lightroomqueen.com/how-do-...
Photo of Frank

Frank

  • 10 Posts
  • 0 Reply Likes
Ok, I have installed the patch. Thank you very much. There was no other way as the Thundebolt Disk Mode to install the software. I realized now it must be a hardware problem. The software does not support iMac 5k. The MacBook Pro from my wife was connected with a Thunderbolt cable to the iMac . The software could be installed and run perfect on the MacBook Pro, after that I install it on the iMac in Thundbolt Disk Mode. The launch of the software after a restart has been completed with the following message:

"Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 1

http://www.adobe.com/support/"

I ́am sure now it is a Hardware Problem. Adobe does not support the iMac 5k
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4307 Posts
  • 1570 Reply Likes
You mean it shows the Error 1 at the beginning of the install process? Or it shows the Error 1 when installing from the Thunderbolt Disk Mode? Is it installed and working ok now or not?
Photo of Frank

Frank

  • 10 Posts
  • 0 Reply Likes
After the install process the program show this Error, when i start the application. The problem is, a direct install of the software at the iMac brakes up. I can send you picture from the Error.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14147 Posts
  • 1765 Reply Likes
Sure. That might help.
Photo of Frank

Frank

  • 10 Posts
  • 0 Reply Likes
Ok. To your eMail ?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14147 Posts
  • 1765 Reply Likes
Just post it here in a new reply below. Click the [Add Image] button.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14147 Posts
  • 1765 Reply Likes
Photo of Frank

Frank

  • 10 Posts
  • 0 Reply Likes
Thank you very much to all people who want to help. I (try to)use the Standalone Version. I bought it at Amazon as a Download Version. It is not the Creative Cloud Version.
Photo of Frank

Frank

  • 10 Posts
  • 0 Reply Likes
So after a week of intensive testing, I have found the following solution: The only way to install Adobe Lightroom is to reinstall OSX 10.11.1. Before transmitting the data by using TimeMachine it must first installed Lightroom completely. After that install the data from Time Machine back to your HD. This is the one and only way (and I've tried so much of options) you can install the Software "Lightroom", when you have the same Problems(Error1). In my research at the internet I have found by the way so much users that have the same problems and use 10.10 or 10.11 So I believe and the other user too, that Adobe made a very bad job !!!!!!
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4309 Posts
  • 1571 Reply Likes
It sounds like your operating system was corrupted in some way, rather than it being something Adobe did, but it would be interesting to see the links to the other people you found with the same problem and solution.
Photo of Bernd Kühl

Bernd Kühl

  • 2 Posts
  • 0 Reply Likes
I have the same problem. Please read this:

https://forums.adobe.com/message/8515107
Photo of Frank

Frank

  • 10 Posts
  • 0 Reply Likes
Thank you for your feedback. I still have problems with Lightroom 6 install OS 10.11.3 and I have already been reported this problems to Apple over the function Feedback. All proposals here in the forum have not had the desired success. I have solved Problem unconventional. I installed on a SSD with 128 GB of Silicon Power with Thunderbolt the operating system OS 10.10.5. Besides Adobe Lightroom 6 I installed  no other software or made any configuration. After that the program runs without problems. Although I have to restart the system when I use it, but there is no other solution in moment. My move from Aperture is almost ready. I used a external tool, because I was unhappy with the import version of Lightroom ("Exporter for Lightroom").
Photo of Bernd Kühl

Bernd Kühl

  • 2 Posts
  • 0 Reply Likes