Lightroom 6: Error after I have installed it on my Mac

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
I'm new at using Lightroom but I've heard great things about it. I purchased Lightroom 6 and unfortunately it's already giving me problems. I have installed the program and when I launch the program to open an "error" page pops up. It's not able to open up. What should I do? Is there any way fixing this problem or did I just waste money?
Photo of Yridian Martinez

Yridian Martinez

  • 3 Posts
  • 0 Reply Likes
  • mad

Posted 2 years ago

  • 1
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4327 Posts
  • 1582 Reply Likes
What does the error message say?

And which operating system version are you using?

And did you purchase direct from Adobe or elsewhere?
Photo of Yridian Martinez

Yridian Martinez

  • 3 Posts
  • 0 Reply Likes
 
This is what pops up when I try to open Lightroom. 
I bought the program at Best buy. 
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
You haven't installed the Lightroom updates - you're on 6.0 when you should be on 6.5.
And when you post a crash report, copy and paste the entire report instead of screenshotting the first few lines of the report.
Photo of Yridian Martinez

Yridian Martinez

  • 3 Posts
  • 0 Reply Likes
I have a Mac OS X El Capitan 10.11.4