Lightroom 6: Has stopped working

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  • Updated 3 years ago
  • (Edited)
I purchased Lightroom 6 several weeks ago and have just got around to installing it, using the disc supplied in the box. When I try to open Lightroom 6 it appears to open up, but then displays an error message stating that Lightroom has stopped working, and then it closes. Please help?
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Martin Kilduff

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  • frustrated

Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It sounds like you are on windows.

Do you have an AMD card? If so, update the driver to 15.8:
https://helpx.adobe.com/lightroom/kb/...

Otherwise, update your video drivers. Determine what video card you have and go *directly to the manufacturers website* and download the latest driver: https://helpx.adobe.com/lightroom/kb/...

If you can’t uncheck “Use Graphics Processor” manually disable it using this method: https://helpx.adobe.com/lightroom/kb/...
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Martin Kilduff

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Thanks Jeffery,
I'm really struggling with this.
I'm using a Windows laptop with Intel Core i3. Windows 7.

I've tried all 3 options listed above, but I don't think the 1st option (AMD) is applicable to me.

I'm unable to find /access the UGP option because LR just does not load up in order to get to that stage.

What do you suggest?

TIA,
Martin