Lightroom 6 Does not respond

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  • Updated 3 years ago
Lightroom 6. I recently asked for and received a refund. (This was a $79 upgrade from my LR5.) Two problems (1) though it loaded, I got splash page and "does not repond" froze me out. I tried unstalling and reinstalling and (2) I could find absolutely no where on your Web site where I could get support, expect the forum... on which my question remains unanswered.
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Peter Frailey

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Posted 3 years ago

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Rikk Flohr, Official Rep

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Lightroom 6.0.1 was released yesterday which addresses your item 1.

There is also additional information here: http://feedback.photoshop.com/photosh... which might have helped you before the 6.0.1 release.

As for your item 2, I looked for your unanswered post on this forum and could not find it. Can you give me a link so that I can see what happened to it?
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Peter Frailey

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That is good news about #1. Here is the link to my forum post on Apr 24 (?)
https://forums.adobe.com/thread/1826762
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Rikk Flohr, Official Rep

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Ah, you posted in the User to User forum-that is why I couldn't find it. Actually, the answers Timothy gave you there were appropriate to Lightroom 6 - particularly the link at the top of his post which outlined the two solutions that worked for the vast majority of those users having problem at launch.

I hope you will give it a try again. Remember there is a 30 day free trial if you want to test without committing funds.
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Peter Frailey

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This is sooo very frustrating. All I see is the ability to download Lightroom CC. I don't want CC, I want Lightroom 6. Please could you provide me a link where I can download a trial of Lightroom 6, which if it works I will buy for $79 as an update to my current LR5. Thanks
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Rikk Flohr, Official Rep

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Lightroom 6 is not available as a trial. The only trial available is Lightroom CC. You can convert to an upgrade to Lightroom 6 at the end of the trial if you prefer it to CC.