Lightroom 6: Crashes when clicking the develop tab or disabling GPU

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  • Updated 2 years ago
  • (Edited)
Title says it all LR6 crashes when I click the develop tab or when I try to disable the GPUOddly enough when I run LR6 as administrator I can disable the GPUPerformance is VERY poor without GPU enabledLightroom version: 6.1 [ 1025654 ]License: PerpetualOperating system: Windows 7 Business EditionVersion: 6.1 [7601]Application architecture: x64System architecture: x64Logical processor count: 8Processor speed: 3.5 GHzBuilt-in memory: 16344.7 MBReal memory available to Lightroom: 16344.7 MBReal memory used by Lightroom: 870.9 MB (5.3%)Virtual memory used by Lightroom: 858.3 MBMemory cache size: 241.8 MBMaximum thread count used by Camera Raw: 8Camera Raw SIMD optimization: SSE2,AVXSystem DPI setting: 96 DPIDesktop composition enabled: YesDisplays: 1) 3840x2160Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: NoGraphics Processor Info: AMD Radeon (TM) R9 390 SeriesCheck OpenGL support: PassedVendor: ATI Technologies Inc.Version: 3.3.13387 Core Profile Context 15.150.1004.0Renderer: AMD Radeon (TM) R9 390 SeriesLanguageVersion: 4.40Application folder: C:\Program Files\Adobe\Adobe LightroomLibrary Path: D:\Photography Config\lightroom-2.lrcatSettings Folder: C:\Users\Main\AppData\Roaming\Adobe\LightroomInstalled Plugins: 1) Behance2) Canon Tether Plugin3) Facebook4) Flickr5) Leica Tether Plugin6) Nikon Tether PluginConfig.lua flags: NoneAdapter #1: Vendor : 1002 Device : 67b1 Subsystem : 93901682 Revision : 80 Video Memory : 8169AudioDeviceIOBlockSize: 1024AudioDeviceName: Speakers (High Definition Audio Device)AudioDeviceNumberOfChannels: 2AudioDeviceSampleRate: 44100Build: UninitializedDirect2DEnabled: falseGPUDevice: not availableOGLEnabled: true
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Robert Bradley

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  • frustrated

Posted 3 years ago

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Jeff

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Since the last AMD update (R9 290), I have seen frequent hangs and crashes. It might come at any point in the develop module - going into develop, switching images, selecting a preset. The same image might work fine after restarting LR CC. I was able to turn off GPU in preferences.

I rolled back the driver and we'll see if it works better. I think I still had some hangs but not as often (with GPU enabled, haven't tried without).
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Roland Herrera

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I have the same problems, PC is similar Radeon card...
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Robert Bradley

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An AMD driver just got released and that seams to have helped - I still get crashes but its an improvement

See the driver version and updates system details below

Lightroom version: 6.1 [ 1025654 ]
License: Perpetual
Operating system: Windows 7 Business Edition
Version: 6.1 [7601]
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.5 GHz
Built-in memory: 16344.7 MB
Real memory available to Lightroom: 16344.7 MB
Real memory used by Lightroom: 1870.4 MB (11.4%)
Virtual memory used by Lightroom: 1855.0 MB
Memory cache size: 961.7 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
AMD Radeon (TM) R9 390 Series

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13397 Core Profile Context 15.200.1046.0
Renderer: AMD Radeon (TM) R9 390 Series
LanguageVersion: 4.40

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: D:\Photography Config\lightroom-2.lrcat
Settings Folder: C:\Users\Main\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Behance
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 67b1
Subsystem : 93901682
Revision : 80
Video Memory : 8169
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (High Definition Audio Device)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true
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John Ballard

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I am using a Radeon R9 290 and have similar crash problems with the Develop module of Lightroom CC. I called Adobe help. They said to turn off the Graphics Processor in the Preferences and update the GP driver. I updated and Develop module still crashes when GP is turned on. With GP turned off, Develop module works, but more slowly. Has anyone talked to AMD/ATI about this problem?
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Chris Cox

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Yes, AMD is aware of the problem and working on a solution.
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John Ballard

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Thanks Chris. Do you have a contact at AMD? Or a web address that would provide any information about the problem?
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Rikk Flohr, Official Rep

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Martin Charlie Tomečko

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no possibility do that. there is no library with this name
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John Ballard

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Rikk, thanks for the link. I have disabled the GPU already. I did see that Adobe recommends the R9 290, which is the GPU causing problems in my computer.

"For AMD cards, consider the Radeon R9 series of cards, such as the R9 270 thru 290."
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Robert Bradley

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I think John, is after a related post or bug id that is associated on AMDs side
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John Ballard

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Yes. If this is an AMD Radeon problem, I'd like to find out what they are doing or if there is a solution.
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John Ballard

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Rikk Flohr,
I tried to email you but must have wrong address. Who at Adobe can help me with this problem?
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Rikk Flohr, Official Rep

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We are like you, John - waiting for an updated AMD driver.
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John Ballard

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I have not gotten any response from AMD so far. I'll let you know if / when I do hear from AMD.
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Jeff

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Using the latest AMD driver package 15.20.1062.1003-150728a1-187451C on Windows 10. At some point, GPU got re-enabled in LR CC 2015.1.1 and it seems to be stable right now. Of course, now that I said that, it will probably start crashing again ;)
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Chris Cox

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Is it crashing, or just hanging/freezing?
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John Ballard

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Chris,
When I try to use the Develop module, it freezes, with the spinning circle appearing. I then must exit Lightroom and start all over if I want to use Lightroom.
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Chris Cox

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OK, so it is just freezing. That does sound like the well known AMD driver bug.
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John Ballard

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I run Windows 8 and installed
AMD-Catalyst-15.7.1-With-DOTNet45-Win8.1-64bit driver.

I checked again today and AMD said it is the latest driver.

Lightroom still crashes in Develop module when I enable R9 290 gpu.
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Chris Cox

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Is it crashing, or just hanging/freezing?
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Jeff

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The package I downloaded is the equivalent for win10: AMD-Catalyst-15.7.1-Win10-64bit. So far so good.
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John Ballard

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I searched the AMD forums and found some relevant posts. Links are below.
I reinstalled an earlier version of the GPU driver and since then Lightroom has been working OK. I wish AMD would address the problem with the new 15.7 driver and get it fixed.

Catalyst 15.7 crashing Lightroom
https://community.amd.com/thread/1842...

How to: Install Legacy Drivers on Windows 10 (With Catalyst Control Center)
https://community.amd.com/message/266...
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Jeff

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New beta driver supposedly fixes the problem. I haven't tried it yet but I am using an older driver which doesn't crash.

http://support.amd.com/en-us/kb-artic...

Resolved Issues:
◦[424009] Adobe® Lightroom may crash if GPU rendering is enabled
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A Doner

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This reply was created from a merged topic originally titled Lightroom CC crashes when selecting "Develop.".

Since upgrading to Windows 10, Lightroom CC 2015 crashes when selecting the "Develop" setting. I have updated the AMD graphics driver, but this did not help. Lightroom will not allow me to uncheck the graphics processor box; instead it crashed when I try to uncheck the box. I have uninstalled the program and reinstalled it, but to no avail. Sometimes it will go to "Develop" one time; after that it hangs up and crashes when trying to select "Develop." This is VERY frustrating and makes the program unusable. Also, sometimes the app will not even open at all.
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John R. Ellis, Champion

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See this help article for how to manually disable the GPU: https://helpx.adobe.com/lightroom/kb/...#