Lightroom 6 crashes in Slideshow mode. Also, the music in slideshows made with LR5 is gone.

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  • Problem
  • Updated 3 years ago
The music I added to prior slideshows is gone but the other settings are the same.

Crashes in Slideshow mode occurs when leaving the play mode.
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Paul Benos

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  • disappointed

Posted 3 years ago

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Rikk Flohr, Official Rep

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Does a new Slideshow create and run? Or, does it crash too?
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Paul Benos

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I used an existing slideshow to check out the pan and zoom function that I found underwhelming. I, changed the slide duration with no problem. It was only when I escaped from the slideshow that it crashed.
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Chris Cox

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What OS version are you using?
What does the detailed crash report say?
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Paul Benos

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I am using Windows 7 and have all Windows updates.
The message says< "Adobe Photoshop Lightroom has stopped." Then there is a box that says, "Close Program."

Please, do not forget to find a way to restore my music.
Thanks.
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Chris Cox

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We need to see the detailed crash report - from the system event viewer or reliability reports.
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Paul Benos

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Is this what you requested?
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 6.0.0.10
Application Timestamp: 5523190c
Fault Module Name: atio6axx.dll
Fault Module Version: 6.14.10.11399
Fault Module Timestamp: 4edd897d
Exception Code: c0000005
Exception Offset: 00000000009c87c0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 8c20
Additional Information 2: 8c20c5642170b119b9d24198ea58f4f3
Additional Information 3: c42a
Additional Information 4: c42a0699037c47dadd30b5617c541017

Extra information about the problem
Bucket ID: 167015223
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Chris Cox

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Yep.

You are crashing in your ATI video card driver.
Try updating the driver from AMD/ATI's website. If that doesn't work, you may need to uninstall the driver completely, then reinstall (to remove old bits that got stuck).
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Paul Benos

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I updated to the latest driver Rev. 13.9 dated 10/15/13 and received a successful test report. Again I crashed. Don't you think that LR6 is the problem? Here is the report:
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 6.0.0.10
Application Timestamp: 5523190c
Fault Module Name: atio6axx.dll
Fault Module Version: 6.14.10.11672
Fault Module Timestamp: 517f36e8
Exception Code: c0000005
Exception Offset: 0000000000a50ff0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 8c20
Additional Information 2: 8c20c5642170b119b9d24198ea58f4f3
Additional Information 3: 7efd
Additional Information 4: 7efd1f33d912ce76a1cee9d728d34fec

Extra information about the problem
Bucket ID: 166542020
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Chris Cox

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still crashing in the ATI driver - but LR engineering will have to take a closer look.

And AMD/ATI updates their drivers every few months - so unless you have a 6+ year old video card, the latest driver should be more recent.
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Paul Benos

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Thanks
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Paul Benos

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By the way my graphics card is 6+ years old and the driver update of Oct. 2013 is the latest.
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Chris Cox

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OK, that answers why the driver wasn't recent. Do you know what GPU model you are using?
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Paul Benos

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My GPU is an ATI Radeon HD4800. It came with the computer purchased in January 2009.
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Paul Benos

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Since the Radeon HD4800 series card is underpowered for LR6, what specification would you suggest for another card that would EASILY handle LR6, Photoshop CS6 and a video editing software?
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Paul Benos

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Here is my update. I replaced my video card with an NVIDIA GeForce GTX 750 with 2 GB of RAM. This required me to replace my 350 watt power supply to support the new video card. These hardware additions solved the problem with crashing on Lightroom 6.
The music to the slideshows is still lost, however. Possibly, Adobe can fix this in a new release.