Lightroom 6/CC 2015: Data corruption problems. Need help with error logs.

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  • Updated 3 years ago
  • (Edited)
I and running LR6 PS CC On a New MacPro with 16 GB RAM. My LR catalog is running on a CalDigit Thunderbolt 2 external RAID 1 array. I have never had a problem with this setup. Just recently upgraded to LR6 / PS CC 2015.

Over labor day I went on holiday and upon my return I loaded the 277 images from my Nikon D810 off of my 64GB SanDisk SDXC SD card into my LR 6 CC 2015 catalog.

The next day I tried to load the images onto another machine from the SD card and got a message that the cards data was corrupted. It also could no longer be read by my D810.

I then opened LR 6 CC 2015 to examine the images that I had loaded the previous day. In Library mode the images were not displaying correctly. The thumbnails were showing with a full image display showing behind them!

I took my MacPro to Apple where they tested the machine out. Video, Hard drive, RAM and OS10 tested 100% OK. BUT the Apple technician DID find error logs that indicated a problem with LR6 CC 2015 on dates and times that correspond to the time I noticed and issue... and even before.

I have those error logs but I have no idea what they mean. How can I send these logs to Adobe?

How can I get these to Adobe to have them analyzed?

Anyone else having a problem?
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Richard Schiff

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  • frustrated

Posted 3 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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How big are the logs? Can you post a link to Creative Cloud file share or Dropbox?

If the files are corrupted on the card, I would suspect a bad card.
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Richard Schiff

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I think I have it solved...
Been using SanDisk 32GB SDHC cards with a Kingston USB 3.0 reader which is about 6 years old... The card I used was a newer SanDisk SDXC card.... this may have been the issue.
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Lynn Oakleaf

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Doesn't the Mac Pro have an SD card reader built in?