Lightroom 6.6: Sliders jumping (Graphics Card/driver issue)

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Although the problem began a few updates ago, the problem still persists, and drives me almost crazy.

Here's the scenario: It doesn't matter if the slider's value's are at 0 or any other number, if i click on them to select them, instead of them staying where there are they jump a bit. For example the slider value could be zero, i click on it and it jumps to 2 (or more), or the slider value could be 50 and it'll jump to 54 etc. It is so frustrating. This problem happens even if I'm very careful in making sure i click bang in the middle of the selector (pin is it?)

The thing is i only ever use my mouse wheel to change the slider's value, but i of course have to click on the selector once to select them. Is there a chance there could be an option introduced to turn of the 'click to position' feature?

I've tried uninstalling and reinstalling Lightroom. I've even bought a new mouse to see if that helps and it doesn't help.

Thanks
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Paul Beckwith

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  • frustrated

Posted 2 years ago

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Paul Beckwith

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No replies?
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Steve Sprengel, Champion

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When I click on a slider handle it stays put.  Only when I click beyond the slider handle does it move the slider to that position.  Presumably there is something wrong on your computer.  Check for mouse utilities, macro recording apps, mouse-drivers out-of-date, OS-out-of-date. 
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Paul Beckwith

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Hi Steve

Ok, i just installed driver booster to see if any drivers needed updating, and it did update a few drivers but none that had anything to do with a mouse, & after testing Lightroom again the problem is still there.

I will just add that it even happens if i'm very very careful to just click smack bang in the middle of the slider handle.

There are no mouse utilities or macro recording apps installed or running. I'm running windows 8.1, and all windows updates are up to date.

Sometimes i adjust the width of the slider's panel and it stops it from happening to the sliders that were affected but then other sliders that weren't affected start playing up.

It's so mystifying, and frustrating.
(Edited)
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Paul Beckwith

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Another strange thing: If i hold the Ctrl key down 1st and click on the slider handle it doesn't jump, but isn't yet selected, but if you then click on the slider handle to select it, it then doesn't jump at all. A workaround yes, but is doubling what you have to do all the time. I have no idea why that would work though.
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Paul Beckwith

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Is this forum the only way of reporting this bug to Adobe?
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Paul Beckwith

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Anyone?
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Rikk Flohr, Official Rep

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This is the official place to report bugs. Repeatable steps that allow us to duplicate a bug are needed to identify what is going on. 

1st I recommend you update your Video card drivers to the latest version available on the card manufacturer's website (not Windows update)

2nd. Reset your preferences file as it will survive an uninstall/reinstall. To do this: Close Lightroom. Hold down [Alt]+[Shift] and relaunch Lightroom. Overwrite the preference file when prompted. 
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Paul Beckwith

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No change.

I reset the preferences file and the problem still persisted. I then installed the Intel driver update utility which updated the graphics driver, and that made no difference either.

So mystifying
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Steve Sprengel, Champion

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Have you tried a different mouse and/or the mouse plugged into another USB port. 

Have you make sure the mouse cable isn't next to any other wiring.

Have you unplugged any other devices from your computer like phones and printers in case there is some interaction. 

Go into your mouse control panel and see if there are any settings that might be affecting things, turn off acceleration and make the mouse faster and slower.  Turn on or off mouse-trails.

Do you have a touchpad or touch-screen that you're accidentally leaning onto while moving your mouse and you're getting an extra click.

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Paul Beckwith

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Hi Steve, thanks for the reply.

I will reply fully tommorow when i'm at my main PC where Lightroom is installed. I will try your suggestions then. I know the answers to some of them already:

- I have tried different mice with no joy
- I haven't tried them in a different USB port
- I will look at the mouse wiring tommorow
- I haven't tried unplugging other USB devices
- I will try some of the mouse options in control panel tommrow
- I don't have any touchpad or touch screen, it's just a desktop PC
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Paul Beckwith

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OK, update.

Trying the mouse in a different USB port didn't help, moving the mouse wiring didn't help. Unplugging the other USB devices didn't help. Changing mouse options in control panel didn't help either.
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Steve Sprengel, Champion

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Have you tried a different type of mouse that requires a different driver?   Trying two different mice that are the same brand and type does test for a defective mouse, but if the driver is the same, then you haven't tested for a defective driver.

Something on your system is not compatible with LR's using of the sliders.  I haven't really heard of this happening to others, at least with a recent version of LR.  I'd say there is a zero chance Adobe adds a special configuration option to disable clicking on sliders just so you can avoid the errors you seem to have on your system. 

Do you have another computer available to try LR on, to see if it happens there, too? 

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Paul Beckwith

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Interesting. I could buy a blue-tooth mouse and try that. If it doesn't help then its a bit of an expensive process of elimination, but worth the gamble i think. There are no PS2 ports on this PC.

I do have another PC. Dare i say it, but it sometimes happens on that PC too, but no-where near as much/often.
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Paul Beckwith

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....p.s

I have a niggly feeling it's not the mouse driver though. For some reason if i hold the CTRL key down and click on the slider handle (which does nothing) and then take my finger off the CTRL key and then click on the slider handle as normal, it no longer happens.
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Paul Beckwith

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I think I may of solved it. I turned off the GPU acceleration and the problem seems to be fixed!

I will just say that I only had time to test it for 2 minutes before I had to rush out to take my child somewhere, but in those 2 minutes I had no jumps what so ever. I will test fully when I get home and after a PC restart too
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Paul Beckwith

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I tried resetting the Lightroom preferences file and the problem still persisted. I then installed the Intel driver update utility which updated the graphics driver, and that made no difference either.
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Paul Beckwith

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Can i ask the people at Adobe to consider an option to turn of the feature of the slider jumping to the percieved clicked position. For someone like me that only uses the mouse wheel to adjust the sliders value i don't need it, and it would therefore get rid of this problem.
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Paul Beckwith

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I think I may of solved it. I turned off the GPU acceleration and the problem seems to be fixed!

I will just say that I only had time to test it for 2 minutes before I had to rush out to take my child somewhere, but in those 2 minutes I had no jumps what so ever. I will test fully when I get home and after a PC restart too
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Paul Beckwith

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I can confirm that the problem has been fully solved as i have just used Lightroom for 2 hours without a single slider jumping.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If disabling the graphics processor fixes it, updating the driver may allow you to turn it back on. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
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Paul Beckwith

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Ordinarily I think that would be the correct answer, however the problem is the same when I use the driver from:

A) Windows update
B) I use the driver from the pc manufacturers website
C) I download the Intel driver update utility and allow it to install Intel's latest driver version
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Which Intel card is it? Integrated graphics card tend to be more problematic, especially older one's like the 3000 and 400 series which aren't supported. https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html#Suggestedsystemrequirementsandgraphicsca...
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Paul Beckwith

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Here's 2 screenshots that give the information:




There's a slight mismatch between the screenshot of the PC's specs label and what Lightroom says in its preferences. Not sure if that's significant?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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According to the system info, it's a 4000 series Intel card which isn't supported. Best bet is to disable it and/or get a discreet graphics card.
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Paul Beckwith

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Blimey.

It's a bit strange how Lightroom's preferences says it's HD graphics 4400. Is that a bug then?
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Paul Beckwith

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Intel's website says:

Intel® CoreTM i3-4150 Processor uses Processor Graphics Intel® HD Graphics 4400

http://ark.intel.com/products/77486/Intel-Core-i3-4150-Processor-3M-Cache-3_50-GHz

Adobe's website says:

For Intel cards, Intel HD Graphics 4400+, 5000+, 510+, P530, Iris Pro Graphics 5200, 6100+, P6300, P580 or later are required

So it should work i think.