Lightroom 6.4: Crashing

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
when i go under edits>preferences lr 6.4 just crashes  i did a roll back to lr 6.3 and there was no problem at all till i update to lr 6.4. pls check if this is my system problem or software problem as i use lightroom quite frequently and need a fix to this. im using skylake i7 8gb ram so i doubt its a lack of specs

event log
Log Name:      Application
Source:        Application Error
Date:          15/3/2016 5:32:28 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Joel
Faulting application name: lightroom.exe, version:, time stamp: 0x56a2e8ef
Faulting module name: KERNELBASE.dll, version: 10.0.10586.162, time stamp: 0x56cd45b4
Exception code: 0xe06d7363
Fault offset: 0x0000000000071f28
Faulting process id: 0x2250
Faulting application start time: 0x01d17e9d6f623d1a
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 7fe1e02f-1904-4f33-bf94-00c958dcd662
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
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Joel Chua

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  • frustrated

Posted 3 years ago

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Simon Chen, Principal Computer Scientist

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Based on the description, it looks like you might need to go to Microsoft Windows site or Intel site to download and update your latest GPU display driver to fix the crash issue.

Having said that, Adobe Lightroom team released Lightroom CC 2015.5/6.5 today, see, that should fix this particular issue.
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Joel Chua

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I updated the gpu driver as well as updated to lr 6.5 n it solved the problem im not able to open n change my preferences
Thanks :) 
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Joel Chua

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