Lightroom 6.3 is sluggish on my system and causes the entire system to freeze

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Have used Lightroom 4.4 for couple of years and have been happy with that. Updated to Lightroom 6.3 to get support for newer camera. But this Lighroom 6.3 is total crap. It is sluggish and slow and after developing few pictures it jams my PC. Today I had to reset using power button maybe 4 times. Total crap, please Adobe get this fixed and get it fixed fast!
Photo of Thomas Bringgaard

Thomas Bringgaard

  • 7 Posts
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
An application cannot cause the entire system to hang/freeze.
The only things that can cause that are bugs in the OS, bugs in low level drivers, or defective hardware.

What OS version are you using?

By far, the most likely cause would be bugs in video card drivers. Have you updated your video card drivers from the GPU maker's website?
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

  • 1490 Posts
  • 471 Reply Likes
Photo of Thomas Bringgaard

Thomas Bringgaard

  • 7 Posts
  • 0 Reply Likes
Hi
There is no apparent problem with my hardware or my system, I run Windows 8.1 OS on a 64-bit architecture. On the minimum requirements I fall short on the Intel GPU as my laptop is using Intel HD 4000. Adobe states that version is not supported. Minimum is Intel HD 4400 or later. So no matter what I will state Adobe can always refer to that. Even I do not think that my graphics is a problem. I can develop maybe 20 photos and the Lightroom get stuck and freeze my laptop, only way out is power reset...Conclusion, I will go back to LightRoom 4.4 if I can get that reinstalled, then I can at least get my Nikon photos developed like in good old days. My laptop is 2-3 years old and I believe that Intel HD4000 is still in use in many machines. Too bad I waisted 76 Euro on a Lightroom update, but good that I can now get rid of my Sony Alpha 7 and ask some money for that before I do too many frames. I suggest that Adobe offers a "check my machine" before buying update, that would tell people if the hardware is the top notch level required by Adobe.
I can say I am very dissapointed and I probably won't continue the Adobe way...but try to find some alternative software for the future.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Alternative software will not solve the hardware or driver problems in your system.

Again, applications cannot cause the entire system to freeze, reboot, or shutdown. Those behaviors can only be caused by OS bugs, low level driver bugs, or defective hardware. The most common causes are bad RAM (only triggered by optimized applications moving a lot of memory - like Lightroom and Photoshop), followed by video card drivers (updating from the GPU maker usually solves these). But we've seen just about every system component fail over the years and cause mystery shutdowns, freezes, and reboots.

The specs of your machine don't matter much when you have out of date drivers, or defective components in the system. The only real ways to identify defective components is to drive them until they fail (which is why Intel and some system makers use Photoshop as a system test), or use specialized testing hardware to identify the problem before it harms the system (i.e.: storage oscilloscope, DRAM waveform tester, etc. Most of which you won't find in a common repair shop).
Photo of Thomas Bringgaard

Thomas Bringgaard

  • 7 Posts
  • 0 Reply Likes
Thank you for the comments. And the swift answers. It is appreciated. I have no problems what so ever on my hardware environment apart from when I am running Adobe Lightroom 6.3. As I wrote I have been really happy with 4.4 version and I have never had any problems with that version. It would be a very strange thing to happen that just when I install lightroom 6.3 I suddenly have problems with my hardware, my drivers are outdated, my RAM is corrupted and my OS is buggy. If Adobe is making testing software I have anyway bought the wrong product. And since Adobe does not support Intel HD 4000 graphics I don't see any reason for continuing the discussion. One disclosure here though, Windows updates has every now and then been killing machines and that might be the case here as Windows are pushing there latest 10 version through all kind or more or less important updates. The alternative software in this case is Adobe Lightroom 4.4 , which should anyway make Adobe happy. I give you a smiley and I wish you a happy New Year.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Yes, but the problem you have running Lightroom tells us that you have a defective driver or hardware. (it's kind of like saying that the leaking gas grill isn't a problem until you use it) Your system has a serious problem, regardless of which software identified that problem. You will eventually hit the same problem with other software that uses the same system components that are failing when you run Lightroom.
Photo of Paul Tarlow

Paul Tarlow

  • 1 Post
  • 0 Reply Likes
An application that monopolizes processor, memory, and/or hard drive or makes system configuration changes can absolutely affect system-wide performance. If you don't believe it, go install a virus.
Photo of Thomas Bringgaard

Thomas Bringgaard

  • 7 Posts
  • 0 Reply Likes
Seems to be a memory leak in Lightroom 6.3. After developing a number of photos Lightroom does not respond, my PC hangs for a long time and the display turns off, when I finally get control I can see that more than 4 GB memory is in use. I have only Lightroom running, no other heavy applications. Harddisk is hundered procent in use which means I have been swapping stuff to harddisk as the internal memory is full. I have 1,5 GB embedded physical memory space for graphics and 6 GB for system. Maximum of 9,3 GB has been allocated which means that my PC has to swap to harddisk. I have no other application in my PC causing such problems. Adobe says system requirements is a low as 1 GB for graphics and 2 GB in system. The application does not limit it self to that. Image attached.
Photo of Thomas Bringgaard

Thomas Bringgaard

  • 7 Posts
  • 0 Reply Likes
And a correction to the above. The memory usage shown in the attached image takes place right after starting Lightroom and opening the first photo in develope module. If this is a known problem please advice what to do..I can't use Lightroom 6.3 when it behaves like this.