Lightroom 6.3: all features running as slow as molasses

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  • Updated 2 years ago
Ugh. Second attempt at posting this....

Upgraded to 6.0 two weeks ago. Everything running slow as molasses: preview rendering, exports, imports, etc. Upgrade to 6.1 didn't fix these issues.

Wednesday, I upgraded to 6.3, and everything ran extremely well for about 36 hours. Now we're back to a snail's pace with exports, preview renderings, trying to move between photos in Develop and Library, and just about everything else. Example: About two hours ago I asked LR to render 1:1 previews for 300 photos. It's still running, and not even 25% done.

I'm running Mac OS X 10.11.1.

Help, please!
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Liz Markel

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  • so frustrated! I have so much editing work to do for clients!

Posted 3 years ago

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Liz Markel

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Also, GPU has been turned off since the upgrade.
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Victoria Bampton - Lightroom Queen, Champion

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Have you tried rebooting?
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Liz Markel

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Yes, several times. Trying to run an export now and it's taken 7 minutes for a single 300dpi 5x7 photo to export. :-(
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Lightroom System Info. Directions for sharing your system info from Lightroom (same as PS):
http://feedback.photoshop.com/photosh...
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Liz Markel

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Lightroom version: 6.3 [ 1052427 ]
License: Perpetual
Operating system: Mac OS 10
Version: 10.11 [1]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.3 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 1,333.7 MB (16.2%)
Virtual memory used by Lightroom: 1,835.5 MB
Memory cache size: 702.9 MB
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX
Displays: 1) 1920x1080

Graphics Processor Info:
Check OpenGL support: Failed
Vendor: Intel Inc.
Version: 4.1 INTEL-10.10.18
Renderer: Intel HD Graphics 4000 OpenGL Engine
LanguageVersion: 4.10

Application folder: /Applications/Adobe Lightroom
Library Path: /Users/mini3/Pictures/Lr4 Catalog/Lr4 Catalog-2.lrcat
Settings Folder: /Users/mini3/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Aperture/iPhoto Importer Plug-in
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel HD Graphics 4000 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: Intel Inc.
GL_VERSION: 2.1 INTEL-10.10.18
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod
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Simon Chen, Principal Computer Scientist

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It might be helpful to run the Disk Utility to verify and repair the disk to see if it helps.
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Liz Markel

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Good questions. The LR catalog is operating on an external drive that has 2.7TB available. 167GB are available on the startup drive that LR is installed on. No change in other software running. CPU is about 90% idle while LR is rendering 1:1 previews.
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Simon Chen, Principal Computer Scientist

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I don't know how big is your catalog. Performance wise, it is always helpful to put the catalog (and the related Previews.lrdata) on an internal faster drive. 
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Simon Chen, Principal Computer Scientist

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I would copy the catalog and the *Previews.lrdata to the internal drive and then optimize the catalog (File>Optimize Catalog) to give that a try to see if it helps. 

I'll also try reset the user preferences by holding Shift + Option/Alt key while launching Lr. I would not expect it would help in your case since you've mentioned that Lr 6.3 work fine initially.
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Liz Markel

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I've had the same internal/external drive setup for years and everything worked great with LR 4, which is what I was using prior to this (forced) upgrade (now shooting with a D750).

The catalog was last optimized 11/8. I'm running optimization again now.
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Liz Markel

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Hello,

Any additional thoughts on how to resolve this?
My husband ran a hardware check on the computer and everything was good.
Additional issues that have cropped up:
LR is not recognizing some files on the memory card I am trying to offload from.
LR refuses to import a handful of files.
LR gives an error message on 1% of imported photos, saying I cannot edit the photo, and I also cannot re-export it.

Really need to get things back up and running immediately...I have half a dozen clients waiting on photos that were promised by Thanksgiving. We're going on two weeks of tech issues with V6.
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Simon Chen, Principal Computer Scientist

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Without additional feedbacks on some of the things that we ask you to retry, it is difficult to suggest the next steps. https://helpx.adobe.com/lightroom/kb/optimize-performance-lightroom.html contains some general guidedance. Since the performance of an application depends a lot on the particular setup, I would suggest experiment around a little bit.

You mentioned that your catalog is on an external 2.5T drive. The system info indicates that your catalog is located at /Users/mini3/Pictures/Lr4 Catalog/Lr4 Catalog-2.lrcat. That seems to be an internal disk drive to me unless your entire home folder is relocated to the external drive.

If you start LR 6 in a brand new catalog and do the typical things that you do in Lightroom, does it make a difference? Does your imported card contain videos? Does reset preferences help?
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Liz Markel

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Simon, what will "reset preferences" reset? Happy to try it, but want to understand exactly what I'm resetting.

The catalog of photos and the rendered previews are both stored on the computer's internal drive. All of the source files (RAW/JPG) are located on the external drive.
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Simon Chen, Principal Computer Scientist

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It contains settings in the Lightroom preference dialog. If you want, you can backup your preference file before the reset. For the preference file location, see https://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-41.html . You can reset the user preferences by holding Shift + Option/Alt key while launching Lr.
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Liz Markel

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I have done the following within a 4 hour period this afternoon:

I have not reset any preferences.
I started a new catalog and brought in 1,000 photos from a particular day of work. I *added* the photos from the location they are stored in on the external drive. The new catalog is stored on the internal drive.

I was able to render previews for all of these photos (in two separate batches), view edit and export 300dpi JPG versions with absolutely no problems. The program was running very well. CPU usage was low for these processes. I brought in 3,000 more photos (the remainder of images from that work period) from the external drive to begin working on them, assuming everything was fixed.

My next attempt at rendering previews and exporting 300dpi JPGs was miserably slow. In fact, an export of 90 images (300dpi) within that original batch of 1,000 took about 5 minutes. Just now, an export of 30 images of the same size and quality took close to half an hour. 1:1 rendering is also moving at a snail's pace. LR has also gotten hung up several times when I am switching over to look at different photos--the rainbow spinner comes up and I can't do anything within LR for several minutes while this is happening.

So, there's a distinct pattern: a "fresh start"--i.e. new catalog, new version of 6.0--helps everything run well for a very limited period of time. Then all processes slow down to a pace that is completely unworkable, especially for the volume of work I need to do.

NOTE: I am using the same workflow, preferences, storage setup, import process, etc. as I have been using for several years with LR 4.

Simon: none of the cards I have offloaded recently that have given me these random image errors have included video.
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Simon Chen, Principal Computer Scientist

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Hi Liz,

This info is helpful. What is your camera raw cache settings look like in your Lightroom preferences dialog? Lightroom>Preferences>File Handling>Camera Raw Cache Settings. Where is the cache folder located and what is the current size limit? For your high volume work, a large cache size (say >10G) would be helpful. Are you processing the original camera raw format (as opposed to DNG) in Lightroom right?

Are you experiencing the slowdown when multiple exports or preview rendering are running concurrently? Your description sounds like you are doing  one 1:1 (preview) rendering and one export session at the same time. Unless you run a very powerful machine, this is going to slow down things some what because two tasks will be competing for the same compute resource.
(Edited)
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Liz Markel

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UPDATE:
I went to do another export, completed all of the info in the popup window and then clicked "export." Nothing happened. I tried it again and nothing happened.
Restarted LR, same issue.
Tried another restart (had to force quit). Same issue.
Did a complete restart of the computer (had to hard restart because LR would not quit). Reopened LR ***and reset preferences.*** Same issue.
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Simon Chen, Principal Computer Scientist

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Are there any other export sessions running when this happened? If you launch the Mac OSX Console app? Do you see any error logs while this is happening?

Could you follow the instruction below to collect some debugging info for me to diagnose?

1. In Finder, navigate to the Utilities subfolder of the Applications folder (Command + Shift + U). 
2. Double Click Terminal.app 
3. Paste the following text: '/Applications/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom' -tracebacks 
4. Press enter to start. 
5. Repeat the steps in Lightroom that cause the error message or hang that you are seeing. 
6. Use the Shell -> Export Text As... menu item (Command + S) to save the output to a file (or select it for copy and paste). 

Once you saved the output to a file, please upload and share the file somewhere online (like dropbox) that I can access.