Lightroom 6.14 video import errors from iPhone 8 (using Most Compatible format)

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  • Updated 3 months ago
Videos coming from iPhone 8 into LR 6.14 on a Mac 10.13.6

At first I was trying to import HEVC files but that was impossible so now I save videos on my phone as "Most Compatible Format."

I am able to import a few videos (around 30 minutes worth of video) then the import stops and I am told remaining "Files could not be read or destination folder is not writable." I shut down LR, reopen it and am able to import a few more videos. Then the same message again, etc, etc. What is causing this and is there any way to work around it? I heard there may have been a different version of LR 6.14 which fixed a codec issue. Does anyone know anything about that? Thanks! ps Will upgrading my LR fix this? That would be my worst case scenario.
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cathy scholl

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  • sick of the effort required

Posted 3 months ago

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Rikk Flohr, Official Rep

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HEVC Files are supported in the current version of Lightroom Classic. 
The version of 6.14 you mention does not contain support for HEVC. 
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cathy scholl

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@Rikk Flohr that is correct. I mentioned above that due to this I do not use HEVC. I save as "Most Compatible Format."
My issue is not with HEVC it is with the fact that I can only import a few videos at a time, then I have to close LR and reopen again to import a few more videos. You can read in my original post. Nothing to do with HEVC. Any suggestions? Thanks. 
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John R. Ellis, Champion

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I think by using "Most Compatible Format", Cathy is importing .mov (Quicktime) videos, not HEVC.
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cathy scholl

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@John R. Ellis that is correct. Thanks for understanding my question. It has nothing to do with HEVC. My issue is with the fact that my LR only imports a few videos at a time, then gives me a warning that the rest of the files are not able to be imported. After I reboot I am able to import a few more video files. Do you have any idea as to what is causing this issue and how it can be resolved? Thank you.
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John R. Ellis, Champion

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I don't have any specific suggestions, but perhaps others do.  
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cathy scholl

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Thanks John. Nothing so far! :)