Lightroom 6.13 Map Module Is Black

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  • Problem
  • Updated 9 months ago
  • (Edited)
The map module no longer loads the map and shows as black. I am using:
Lightroom version: 6.13 [ 1141928 ]
License: Perpetual
Operating system: Windows 10

The search bar still works and I can type a non specific address and it the "finds it" showing the found location in white text with more precision on the location name, but non of the map tiles load and the map is all black.

I have tried changing between map types "hybrid", "terrain" "road map" and changing the zoom scale but it has no effect and the map just appears completely black.

Originally I was on 6.12, and I updated to 6.13 in the hope that this might fix the issue but it has persisted through the update.

This issue has been occurring now for over a week and so is not simply that some internet service is down temporarily.

I have uploaded a screenshot of the issue, I have redacted the catalog name, the locations and the preview images and left the the map module appears otherwise.

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Yarrago !

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Posted 11 months ago

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Ruby Maurya

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Hi Yarrago, 

Thanks for reporting the issue. We will look into it and revert back to you.
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Smit Keniya, Employee

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Hi Yarrago,

I have tried reproducing this and I was not able to on Win10.

Could you share your Windows version? (Windows Settings-->System-->About)

Thanks,
Smit
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Yarrago !

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Windows 10 Pro
Version: 1709
OS Build: 16299.125
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Patrick Cray

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I am also experiencing the same problem.

Operating System: Windows 10 Home, Version 1709, Build16299.125 Exact Lightroom Version: Adobe Lightroom Classic CC, 7.1 Release, Camera Raw 10.1

After upgrading to the latest version of Lightroom Classic CC, the map is no longer displaying in the Map Module. The window where the map should appear is completely black. If you click on a file which has GPS co-ordinates, the location is displayed in the top right of the Map Module. If you do a search the requested location is also displayed in the map window. If you then drag a photograph into the map window GPS co-ordinates are attached to the file. In short the Map Module appears to be working but not displaying the actual map.

I have uninstalled and reinstalled Lightroom Classic CC but this did not resolve the matter.

Any suggestions how I can restore the map would be most appreciated.
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Yarrago !

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What is the version and date of the NVIDIA and Intel graphics driver are you using? As far as I know I'm using the most recent of both, but am still having the issue and having to use the workaround to get the map module to work.
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Patrick Cray

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NVIDIA GeForce GT 540M using driver version 21.21.13.7654
Intel(R) HD Graphics 3000 using driver version 9.17.10.4459
I keep getting a pop up from NVIDIA saying there is an updated driver available but the download does not happen. There appears to be some sort of connection problem with the NVIDIA website.
I have no explaination why the Map Module had decided to work again!
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Patrick Cray

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I have now updated the driver on NVDIA GeForce GT540M to version 23.21.12.8871 via their website. The driver for the Intel card remains at 9.17.10.4459 which is the latest one I can find. During my searches I also discovered that the Intel(R) HD Graphics 3000 is now discontinued.
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Yarrago !

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Thanks for the update.

I'm running 9.17.10.4459 / 23.21.13.8871 and the issue is still present for me.

Very surprising that the issue just resolved for you without any intervention.
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Susan Browder-DuBois

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My maps are still broken LR 6.14 Win 10 Home, Version 1709, OS Build 16299.192

I upgraded a few months ago because Adobe stopped suporting that version and the maps had quit working.  Now hundreds of dollars later, the maps don'w work again.

Man I'm ticked off at Adobe!!
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Yarrago !

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I spent more then half a day resolving this issue, but found the problem.

The issue for me was the same issue described here:
https://forums.geforce.com/default/topic/1025457/geforce-experience/geforce-experience-black-screen/

Two fixes work for me:
1) Disabling the Intel HD Graphics device in device manager
or
2) https://forums.geforce.com/default/topic/1025457/geforce-experience/geforce-experience-black-screen/...



To get to this I tried:
1) Updating 6.12--> 6.13
2) Removing and reinstalling LR.
3) Installing LR on a different machine to see if it had the issue.
4) Manually removing any configuration LR remove left behind.
5) Sniffing traffic with wireshark to see if LR was retrieving the tiles.
6) Updating graphics drivers.


I have to say after the way the Adobe has treated the community by abandoning the perpetual licensing model that I use (hence stuck at LR 6) it did make me think twice about helping out the community sharing the results of my expended effort, but felt that it might help other users, something that Adobe has forgotten about.


Yarrago
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Victoria Bampton - Lightroom Queen, Champion

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Thank you for sharing Yarrago. You can be certain that your fellow users will appreciate your efforts.
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Patrick Cray

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Yarrago,

Thanks for the update.

By disabling both my graphics card and NVIDIA GeForce GT 540M in Device Manager the map Module is now displaying correctly.

What effect does disabling these 2 devices have on my computer?

As everything worked correctly until I updated to Windows 10 Home, Version 1709, Build16299.125 & Lightroom Version: Adobe Lightroom Classic CC, 7.1 Release, Camera Raw 10.1 I assume that the problem is being caused by a bug?
Is there anyway of confirming that Adobe are aware of this problem and whether it will be sorted out?
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Jim Barton

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Similar here.
It all worked until Lightroom 7.01. Now on 7.1
Around the same time, Windows updated to the Fall Creators version 1709 (16299.125).
Uninstalling both the Intel HD Graphics 3000 and the GeForce GT 555M in Device Manager didn't fix it. Then scanning for new and updated hardware reinstalled the graphics cards. Then the map module worked.  Until I rebooted.  Now it does not work again, either with or without the GeForce video card enabled.
Uninstalling then reinstalling the Intel driver again fixes the problem if I then close and reopen Lightroom.
Intel Driver 9.17.10.4459 dated 19/05/2016 - the Intel software for finding Intel devices on your computer finds NOTHING! The Intel web site says this is the latest driver. There is no roll back available.
GeForce driver kept up to date - currently 2321.13.8871 dated 15/12/2017

This is now the 4th time that the maps module has failed to work in Lightroom, then subsequently decided to work again. I have only used it for about 18 months.  It really is pathetic.
(Edited)
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Yarrago !

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"What effect does disabling these 2 devices have on my computer?"
Its likely that all of the graphics rendering is now being done in the CPU rather then the dedicated graphics hardware. This will mean that any applications which make use of the accelerated graphics drivers will perform more slowly and take away processing resources used by other programs leading to slower overall performance. I would suggest only doing it while you need the Map Module in Lightroom and then otherwise re-enabling it. Also its likely that the second method listed will lead to better overall performance if it is available to you ("Right click the Lightroom Shortcut on your desktop and select Run with graphics processor -> Integrated Graphics."), as this should only effect Lightroom and not other programs on your computer. Although it will have flow on effect in that Lightroom will take up more processing resources leaving less resources for other programs while its running and again I would suggest only doing this while you are using the Map Module in Lightroom.

"I assume that the problem is being caused by a bug?"
As a guess I would suggest that this is a bug in the graphics driver (possibly in or triggered by the windows update as you mention) given the way that other users have reported this against other applications not made by Adobe (for instance the NVIDIA software and Chrome web browser are mentioned in the issue that I linked). Other possibilities for the cause could be either a the way that Lightroom uses the graphics driver or a deprecated feature in the graphics driver that has now been removed. More in depth analysis would be required to identify which of these were the actual cause of the issue.
(Edited)
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Patrick Cray

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Yarrago,

Once again thanks for the help you have provided.

By a process of elimination the problem with the map module is being caused by the NVIDIA GeForce GT 540M.

As the map module previously worked without problem with the NVIDIA GeForce GT 540M enabled I believe we have a software bug that hopefully Abode will sort out.
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mario gloeck

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Hi everybody,

thanks for sharing, I also had the same problem: Black lightroom v6.14 map-module screen on my laptop with installed win10 Version 1709, Build16299.125 and a geforce 555M grafics card, after updating from LR6.6 to 6.14. I updated to get rid of the "map is offline" bug.
I found out that up to LR6.7 the map is shown with activated grafics card, in LR6.8-6.14 the map-module shows a black-screen, when using the grafics card.
As a workaround, when working with the map-module I now start LR6.14 via context-menue: "open with grafics-processor>internal grafics. Then the map module is shown and the bug "map is offline" is also gone. If starting LR6.14 with geforce 555M Grafics card the map-module shows a black screen.

Thanks everybody for helping to solve the problem...
Mario
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Patrick Cray

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Following consultation with Adobe Support after problems with both Lightroom Classic & Lightroom CC I have just completed a clean reinstall of Windows 10. I have reinstalled Lightroom Classic and once again the Map Module has gone black. There certainly seems to be an issue here. I will now re-read all the previous posts and see if once again I can resolve this matter.

Any further suggestions gratefully received.
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Patrick Cray

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I have now updated the driver in my NVIDIA GeForce GT 540M graphics card via the manufacturer's website to version 23.21.13.9077 dated 23/01/18 and the map has re-appeared.
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Yarrago !

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I have now updated to 23.21.13.9077 and the map module is working for me as well.