Lightroom 6.12 [Windows 10] cannot find photos on iPhone [iOS 10.3.3]

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
I haven't been able to import photos from my iPhone recently (last successful import on Jul 25th). Lightroom can see the iPhone, tries to look for photos, and then says "No Photos Found".

Windows Photos app can see and import the photos in my iPhone almost immediately.

I'm not sure the problem arises from my upgrade to Lightroom 6.12 or my upgrade to iOS 10.3.3.

The above problem happens with iPhone 6, iPhone 6s, and iPhone 7.

I wonder if anyone is having the same issue or just me.

My configurations:
  • Windows 10 Pro, Version 1703, Build15063.540
  • Lightroom 6.12
  • All the three iPhones above use iOS 10.3.3
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Trung Dong Huynh

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  • frustrated

Posted 1 year ago

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McPeluz

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Hi, yes I am having this either but for me is enough to authenticate into the iPhone (using code or fingerprint) to get the photos. This from the last update or the previous one... I do not remember. I hope this helps
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Trung Dong Huynh

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Thank you. I tried importing while the phone is unlocked, but still no joy.

As I mentioned, the Photos app (that comes with Windows) happily imports the photos from my phone without a problem. Therefore, I guess it must be something specific to this version of Lightroom.
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Glenbo

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I avoid Photos, and iPhoto before that, over complicated rubbish from Apple, I just use Image Capture.app, but I noticed I've had this problem since using iDrive.app to backup my iPhone data, the photos show up on my phone but they are not there when I try to copy them over suggesting they are in the Cloud storage used by iDrive... I only mention this in case it's the same issue for you with the same app or another backup app? Available here idrive.com
(Edited)
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Trung Dong Huynh

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Thanks, Glenbo. My issue, however, is on the Windows version of Lightroom.

I tried the phones on the Mac version and it worked fine, the photos were listed immediately in the Import box.
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Glenbo

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I just thought it worth mentioning the issue with the backup app, in case it was a similar problem... Too many bugs creeping through these days :(
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Trung Dong Huynh

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More information

Lightroom 6.12 on Windows can import photos fine from my SD cards, just not iPhones.

I also tried Lightroom 6.12 on Mac and it works fine. So this is something to do with the Windows version of Lightroom 6.12.
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Rikk Flohr, Official Rep

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I tested it just now on an iPhone 7 Plus on Windows 10, Lightroom 6.12. It worked but it did take the grid about 10 minutes to populate. If you leave it long enough do the photos show or do they not show after many minutes?  I am trying to see if we are looking  at the same issue. 
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Trung Dong Huynh

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Hi Rikk,

I left my phone overnight with the Import dialog box open and still had the same problems.

I also tested with my son's phone (iPhone 6) since it has only a few photos/videos; there was a spinning circle at the bottom (with "Finding files" tooltip) for a few minutes and it said "No Photo".
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Rikk Flohr, Official Rep

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I had that at first. Then, after Windows 10 installed the appropriate drivers, i-Tunes was closed and all other processes accessing the iPhone were stopped, the images appeared (after a delay).  Note: I only saw the No Photos bezel for a moment and then it went away. 

Check your Autoplay settings in Windows to see what you've told Windows to do upon connection. Take no action should be the best option.
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Trung Dong Huynh

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Thank you for the suggestions.

I closed iTunes and disabled Auto Play system-wide. I tried to update the driver for the iPhone but Windows said it already had the latest driver: MTP Device (File version 10.0.15063.0, WinBuild.160101.0800.

LR shows the "No Photo" message after about a minute scanning my son's phone. Windows Photos app shows there are 16 items to import after about 2 seconds :(
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Trung Dong Huynh

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Just to note that this also happens with Lightroom 6.13 and iOS 11.1.1