Lightroom 5: Freezes when I try to import photos from Canon 70D

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  • Updated 2 years ago
  • (Edited)
Nothing has changed neither my camera or my computer??
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Teresa Sumerfield

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Posted 2 years ago

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Stephen Almeida

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Upload them to a folder on your desktop, then upload them to Lightroom.
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Teresa Sumerfield

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OKay great thank you
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Victoria Bampton - Lightroom Queen, Champion

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Or tell us more about the problem you're having. Clearly something's changed. So can you see them in the import dialog, or exactly what happens when you try to import?
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Teresa Sumerfield

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Thank you Victoria. When I click on import photos I choose from my canon 70D and at that point Lightroom freezes. It doesn't do anything and then it tells me it's not responding. I don't think I have changed anything although my computer doesn't seem to be running at its best. I can as the other person mentioned load them onto the computer and then into Lightroom but I can't understand why it won't do it directly? Any help is much appreciated.
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Victoria Bampton - Lightroom Queen, Champion

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Using a camera cable or a card reader? The latter is usually more reliable.

Also, which operating system and Lightroom 5 update number (e.g. 5.7) are you using?
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Teresa Sumerfield

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I use a camera cable and it it lightroom 5.7.1 64 bit
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Stephen Almeida

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Do you have Vista, Win 7, Apple oper. system. Why on earth are you not using a card reader? There not expensive and you won't need to have your camera on all of that time.
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Teresa Sumerfield

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I have windows 7 and honestly I never thought the card reader would be any more efficient. I guess I better get on amazon!
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Stephen Almeida

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Think of it this way, you will have a backup of your images on your desktop. It used to happen to me on another computer. Something might be going on your computer, what platform?, how old is your computer?
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Teresa Sumerfield

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Thanks Stephen and yes that is true. The computer is about 6 years old.
I have been having trouble with it freezing and taking a long time to do anything.
I know I really need to sort through all my photos also.
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Stephen Almeida

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I don't want to alarm you but, you should back up your files ASAP. Sounds like the start of a motherboard failure. Does it ever beep on start up? It may not be but back up your files for sure!