Lightroom: Can't import any of my photos

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
I receive an error message "cannot import images"
I have tried trashing the preferences and have also reloaded LR 5
This started after downloading Yosemite to my MAC
Any other suggestions would be appreciated.
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Susan Watters

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Posted 5 years ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Which camera model?
Which version of Lightroom?
How do you connect to your images?
To where are you attempting to import them?
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Victoria Bampton - Lightroom Queen, Champion

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And what does the end of the error message say? It should tell you why it can't import them.
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Susan Watters

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Thanks for your interest in helping to solve my problem with LR.

Error message - cannot download files cannot be read

Camera model - Sony A57 and Sony A 6000
LR 5
USB but also have tried direct from SD card without success
Downloading them to LR and also to Picture file on HD of MAC
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have all the updates for Lightroom installed? (Lightroom 5.7.1)

Select Help>Updates... to make sure you're up to date.