Lightroom: Application becomes unresponsive

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  • Problem
  • Updated 4 years ago
  • (Edited)
I've installed Lightroom 5 upgrade and when it opens I get a screen which says Lightroom update available. When I try to activate this Lightroom becomes unresponsive. What can I do to get past this?
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Iris Martin

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  • frustrated

Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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When you say "activate" do you mean when you launch the application?

What OS/version are you working on?
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Steve Sprengel, Champion

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If you're on the serial-number-licensed version of LR5 then download and install the latest 5.7.1 update from here: http://www.adobe.com/downloads/updates/