Lightroom 5: Crashing

  • 1
  • Question
  • Updated 2 years ago
  • (Edited)
Hi can anyone help I am using Lightroom 5 and it keeps crashing??? please can anyone tell me why this is happening and and how to fix this?
Photo of Suzanne Hodgson

Suzanne Hodgson

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Andrew Rodney

Andrew Rodney

  • 926 Posts
  • 189 Reply Likes
Have you tried deleting the preferences? Always a good first step.
Photo of Christian Fürst

Christian Fürst

  • 143 Posts
  • 31 Reply Likes
I never had any problems with any LR Version crashing. Not even now with LR Classic.
Photo of Suzanne Hodgson

Suzanne Hodgson

  • 2 Posts
  • 0 Reply Likes
How do I do this?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16614 Posts
  • 2705 Reply Likes
Andrew posted instructions to reset prefs above. Are you on Mac or Windows? At what point does Lightroom crash?
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 5519 Posts
  • 2201 Reply Likes
Which OS version? Trying to use LR5 on macOS High Sierra has had crashes reported, but it's not supported on that OS.
Photo of Carlos Cardona

Carlos Cardona

  • 670 Posts
  • 131 Reply Likes
Jeff and Victoria are right, you need to tell us Mac or PC? If you are on a Mac, try this: Give your computer the "once over" by running Onyx (, reboot. Not fixed? Run Disk Warrior (, reboot. Also, try it from another (admin) account, as a test, does it work? Then go on to deleting the prefs (check Victoria's site for instructions).