Lightroom 5: Crashing

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  • Question
  • Updated 6 months ago
  • (Edited)
Hi can anyone help I am using Lightroom 5 and it keeps crashing??? please can anyone tell me why this is happening and and how to fix this?
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Suzanne Hodgson

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Posted 6 months ago

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Andrew Rodney

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Have you tried deleting the preferences? Always a good first step. 
https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/
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Christian Fürst

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I never had any problems with any LR Version crashing. Not even now with LR Classic.
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Suzanne Hodgson

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How do I do this?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Andrew posted instructions to reset prefs above. Are you on Mac or Windows? At what point does Lightroom crash?
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Victoria Bampton - Lightroom Queen, Champion

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Which OS version? Trying to use LR5 on macOS High Sierra has had crashes reported, but it's not supported on that OS.
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Carlos Cardona

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Jeff and Victoria are right, you need to tell us Mac or PC? If you are on a Mac, try this: Give your computer the "once over" by running Onyx (https://www.titanium-software.fr/en/onyx.html), reboot. Not fixed? Run Disk Warrior (https://www.alsoft.com), reboot. Also, try it from another (admin) account, as a test, does it work? Then go on to deleting the prefs (check Victoria's site for instructions).