Lightroom 5.7 is locking up on Windows 10

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  • Updated 1 year ago
  • (Edited)
Adobe Lightroom Version 5.7.1
I have been experiencing instability problems with my copy of Lightroom 5.7.1. The program is prone to locking up during certain editing sequences as follows:
1. Photos being edited are CR2 (Canon Raw).
2. The typical photo being edited contains one or two persons who are my prime interest, surrounded by several spectators who are not desired but included in the shot.
3. In the Develop Module, I frequently initiate the Adjustment Brush to fill in the form of the spectators to darken them and provide isolation from my main subject(s).
4. Often I am forced to use the zoom feature or the Crop Overlay tool to work the Adjustment Brush into small areas of the photo.
5. Once finished with the Adjustment Brush, and as I exit from the zoom/crop overlay mode, the program enters an unstable state.
• I still have use of the computer, mouse and keyboard.
• I can leave Lightroom and go to other computer functions/programs.
• Lightroom will not acknowledge mouse of keyboard commands.
• I must click on the “X” to force the program to quit.
• A window opens to inform me that the program is not responding and has stopped working, do I want to Wait or Quit?
• I select Quit and the program shuts down.
6. Upon restarting Lightroom, I can see that the zoom mode is no longer active and the photo is the desired size.
In December, I upgraded to a new laptop computer and had to have Adobe send me new copies of my licensed versions of Lightroom and Elements 10 to install on the new computer. My new HP Envy laptop computer is running Windows 10, with 16 gig of RAM.
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Jack Olson

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Posted 2 years ago

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Douglas Levin

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Having the same problem, not exact but similar circumstances.  Did you ever find a fix for it?
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Rikk Flohr, Official Rep

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The first place I would check is your video driver. Go to your video card manufacturer's website and download and install their most up-to-date driver (don't rely on Windows update). 
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