Lightroom 5.7 gives a configuration error on loading.

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  • Updated 3 years ago
  • (Edited)
I have just updated Lightroom to 5.7 through Creative Cloud. It crashes on loading.
I have reinstalled it twice, got rid of preferences, restarted the computer. I don't get a crash report only the message shown below. I'm running 10.7.5 on a 2x dual core Intel Mac with 8gb RAM

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Julian Watt

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Posted 3 years ago

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Chris Cox

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OK, that isn't a crash.

And it means that something still isn't right about the installation.
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Julian Watt

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Also when I go to Unistall in the CC App, it says Uninstall Unavailable, so I have been uninstalling by dragging Lightroom to the trash and emptying the trash. Is there another method I should use?
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Chris Cox

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Yeah, you've confused the CC app because you haven't uninstalled, just trashed the app.
You should have used the uninstaller to get all the support files as well.
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Julian Watt

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The CC app didn't have an option to uninstall Lightroom. I have now uninstalled the CC app, trashed Lightroom, reinstalled the CC app, reinstalled Lightroom. Lightroom fails to load. Same error message. Any thoughts?
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Julian Watt

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The CC app didn't have an option to uninstall Lightroom. I have now uninstalled the CC app, trashed Lightroom, reinstalled the CC app, reinstalled Lightroom. Lightroom fails to load. Same error message. Any thoughts?
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Julian Watt

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This reply was created from a merged topic originally titled Lightroom fails to open on MacOS 10.7.5.

Four days ago I downloaded LR 5.7 via the CC app. When I try to open LR I get a crash message saying that I need to uninstall LR and reinstall it, Error code 5. I couldn't uninstall it via the CC app. It says Uninstall unavailable. So I trashed the LR app and reinstalled it - same error message. After trying this several times it was suggested (on this forum) that I uninstall the CC app and reinstall it and then reinstall LR. I did that - same result. I rang Adobe support yesterday and was told someone from the Photoshop team would get back to me that day. They didn't. I rang again this morning and spent over an hour listening to hold music, without getting to speak to anyone. I noticed that LR 5.7.1 was released yesterday so I installed that with the result of the same error message. I'm a professional photographer and teacher. LR is a part of my workflow. Can you imagine how frustrating this is? I am now back to using Capture One in the short term.
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Chris Cox

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I thought that sounded familiar -- you already had a topic on this issue.
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Julian Watt

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Yes I did. Help!! It's driving me nuts.
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Julian Watt

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Well this kind of sucks. Adobe's support is very poor. To make matters worse Photoshop CC 2014 15.2.2 has opened on the same computer and the whole computer just hangs. I know this is a different topic but is that just a coincidence or do I need to upgrade my computer or graphics card to get Photoshop/Lightroom to work?
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Chris Cox

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Unfortunately some of the people that normally help here are out with family illnesses. And I'm just in here in my spare time between compiles or meetings.

If the whole computer is hanging, that would mean a bug in the OS, a bug in a low level driver, or defective hardware (usually bad RAM).

It could be just a bad video card driver, and updating the driver from the GPU maker's website would help.

Yes, if there is a serious problem with the video card or the driver - that could cause issues in Photoshop, Lightroom, or any other application that uses the GPU.

But the configuration error sounds more like an installation problem, and we need the Lightroom experts to help with that.
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Julian Watt

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Sorry to hear people are not well. Photoshop 14.2.1 works ok but Photoshop 15.2.2 causes my whole computer to hang. I have already turned off the video card preference.
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Julian Watt

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Ok appears I need to upgrade my Graphics card to get Photoshop CC to work properly. I wonder if it cpuld be the same with LR
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Julian Watt

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Is there some way that I can uninstall this version of Lightroom and go back to the earlier version, which worked fine?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'll have someone contact you and work with you 1:1.
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Julian Watt

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Thanks Jeffrey, much appreciated
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Julian Watt

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Jeffrey, haven't heard from anybody
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Let me check on your case.
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Phil Smith

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I'm having the same problem. Receive a Error 5 when Lightroom 5.7.1 loads. When I click OK the develop module is disabled and it says please renew your membership to activate the develop module. My CC membership is active. Photoshop 2014 2.1 is working fine. I use OS 10.9.5 running on a MacBook Pro.

Thanks,
Phil Smith
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Phil, please try this solution document: http://helpx.adobe.com/lightroom/kb/u...
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Ian Hanson

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I have exactly the same issue as Julian. Tried support online and they got me to alter permissions in the Adobe folder(s) in the Library(s) which didn't work. They also got me to log in as a root user and reinstall, which didn't work because Lighroom wasn't available in the CC app. Signed up for CC yesterday and am really tempted to cancel.
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Sidharth Birla

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Lightroom CC shows "module" errors under brand new iMac Retina+Yosemite, while a standalone Lightroom (same version 5.7.1) worls perfectly on same Yosemite on a MacBook Pro... tried all that the Adbobe forums suggest, nothing works, please help its urgent