Lightroom 4: Freezes on Import with Windows 10

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
I recently upgraded to Windows 10. since then, whenever I try to import pics to Lightroom 4, the program "stops responding" & I cant import anything. I tried updating my graphics driver (Intel), but that didnt help. what can I do?
Photo of Lynne Dugaw

Lynne Dugaw

  • 8 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
Was Lightroom installed on a prior version of Windows before you updated to Windows 10? Try creating a new Admin user account and run Lightroom from the new user account to see if the problem goes away: http://blogs.adobe.com/crawlspace/201...
Photo of Lynne Dugaw

Lynne Dugaw

  • 8 Posts
  • 0 Reply Likes
Yes, I had Windows 8. I have tried "Run as Administrator" but that didnt work. How do I create a new Admin account in Windows 10?
Photo of Lynne Dugaw

Lynne Dugaw

  • 8 Posts
  • 0 Reply Likes
Ok, I found out how to make the account in Windows 10. I tried running LR under that account, but the same thing happened.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
Are you importing the pics from the local drive? Or directly off the camera?
Photo of Lynne Dugaw

Lynne Dugaw

  • 8 Posts
  • 0 Reply Likes
First I tried right off the camera, then I tried importing from the external drive location. It doesn't matter, the freeze starts when I click the import button, before I even get to choose the source.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14004 Posts
  • 1718 Reply Likes
Same thing if you import from the C: drive? (e.g. the desktop?)
Photo of Lynne Dugaw

Lynne Dugaw

  • 8 Posts
  • 0 Reply Likes
yes..the few times I have gotten past the Import button, where the sources are listed, when I choose one, it takes super long to process the click & then once it does, it wont let me scroll through the folders. I have always been able to import from the camera & external drive with no problem. From what I can see, the rest of LR works ok, including using Topaz plugins'
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
Have you tried restoring your prefs?http://blogs.adobe.com/lightroomjourn...

It's hard to say what's going wrong as Lightroom 4 wasn't designed nor rigorously tested to run on Windows 10.
Photo of Lynne Dugaw

Lynne Dugaw

  • 8 Posts
  • 0 Reply Likes
I will have to try that. But in the meantime, I decided to try importing a pic into Photoshop Elements 11 to see if that worked. I got a message that I needed to install "Direct Play" so the app would work right. I did that & was able to import into Elements. so I went back to LR & tried importing there. It was super slow, with the not responding message showing several times, but I was able to import from the external drive. I guess this is a good sign, although not ideal.

Here is my question> What would be the best option of these possibilities??
1. Go back to Windows 8, if possible
2. Upgrade to LR 6 & hope it worked, but that would involve converting the catalog.
3. Use the Organizer in Elements 11 (but I would have to import all the photos I have taken since I used the Organizer (I havent used it since I got LR, so that would be a lot)
4. Upgrade to Elements 14-same catalog issue.

I only use lightroom as an organization tool, I do editing in the Topaz plugins, or Elements.

also, what does Direct Play do? Are there any other things I might need to install similar to this??