Lightroom 2015: Unresponsive (hang/freeze) after several minutes of use since Windows 10 upgrade

  • 48
  • Problem
  • Updated 3 years ago
  • (Edited)
I upgraded to Windows 10 yesterday. I've had Lightroom installed for several months without any issues on Windows 8.1. I upgrade to Windows 10 yesterday and when using Lightroom, or letting it sit for several minutes idle, it will lockup. I have the spinning circle of death on the application and I cannot do anything with it. All I can do is forcefully exit the application. I'm running Lightroom CC 2015, upgraded about 2 weeks ago or so. No problems until yesterday.

I did have my catalog file stored in my One Drive folder. I have moved it out of that folder in case some kind of synchronization process with the new One Drive app is causing a lockup. I'll have more information soon, if that's the issue. I could not see anyone else that had this issue in the threads. I saw where someone could not open the catalog, but I have no problems there. It's after it's been open a while that it happens.
Photo of Brian Davis

Brian Davis

  • 4 Posts
  • 1 Reply Like

Posted 3 years ago

  • 48
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14146 Posts
  • 1765 Reply Likes
Official Response
There's one of two issues that can occur after an update to Windows 10:

1) You have an AMD card and the driver gets updated to a version with known issues. Until AMD provides an updated driver, here is a workaround document for this driver issue: https://helpx.adobe.com/lightroom/kb/...

2) The permission get changed for items in your home directory: https://helpx.adobe.com/lightroom/kb/...
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

  • 1452 Posts
  • 454 Reply Likes
Official Response
There is a new beta AMD driver released: 15.8 Beta. See
http://support.amd.com/en-us/download...

Can you please try it and report if it fixes the problem with hanging or crashes issues when the GPU acceleration is turned on?

(Remember to enable the GPU acceleration in the Lightroom user prefs, first.)

Listed in the AMD Beta driver release notes:

Resolved Issues:
[424009] AdobeĀ® Lightroom may crash if GPU rendering is enabled
Photo of Simon Chen

Simon Chen, Principal Computer Scientist

  • 1452 Posts
  • 454 Reply Likes
Official Response
Here is the link to the Windows 10 driver http://support.amd.com/en-us/download...