Lightroom 2015.8: Crashes in Windows 10 (nVidia driver)

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  • Updated 2 years ago
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I have had this problem ever since I started using LightRoom CC. I have latest LR on Windows 10 now but it still crashes. Machine has NVIDIA Quattro M5000M and I have even updated it to 375.86 as advised on the support site. I have tried disabling the GPU that also does not help. Totally frustrating as I just cannot work.
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Chandrashekhar Sardesai

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Posted 2 years ago

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2 years ago
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Rikk Flohr, Official Rep

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Can you describe the crash? Error messages? Behavior?

Nvidia has driver updates later than the 375.86 referenced in the Help document. You should generally be using the latest driver possible. 
2 years ago
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Chandrashekhar Sardesai

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For me the driver 375.86 also does not work, the machine crashes even after that. I did the following and now I have not seen the crash.

1. Disabled the NVIDIA Graphic card from the Device Manager.
2. Started LR and then tried using GPU but set for the onboard Intel Graphics Card
3. I saw no crashes
4. Hesitantly I enabled the NVIDIA card from Device Manager. LR continues to use Intel for GPU settings and I do not see any crash.

I will try NVIDIA again after newer updates are available, unless Adobe can tell me why 375.86 which is qualified by them does not work for me.

PS: I do not have the anniversary update for my Win 10 yet.
2 years ago
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Robert Frost

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I've had problems with my M2000 Quadro and the latest drivers, so I've gone back to 368.39. That seems OK. I wouldn't have both GPUs enabled. If you want to use the NVidia I would disable the Intel GPU


Bob frost

(Edited)
2 years ago
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Pete Green, Customer Advocate

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Hi Chandrashekhar, 

I suggested this over Twitter, but wanted to suggest here as well:

You might have success with Bob's mention the 368.39 driver option, but before trying an older driver, I’d recommend updating to the latest driver released in December last month. 376.33 — 
http://www.nvidia.com/download/driverResults.aspx/113024/en-us

Give that driver a try and let us know how it goes.

If you still crash, posting the crash report details from Event Viewer would be a great next step.

Regards
Pete
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