Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

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  • Updated 4 weeks ago
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  • (Edited)
Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.
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Ramaswamy Ravichandran

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Posted 3 years ago

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John Pokocky

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I've got the same problem since I installed 2015.8. My computer is fall 2013 27" iMac. I"ve tried disabling the graphics processor, didn't have any impact on panels blacking out. Panels black out regardless of whether I have processor checked or not.  If I click on photos the side panels just go black. I can minimize and bring it back but as soon as I click anywhere it blacks out again. 
(Edited)
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Donna Von Stein

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This reply was created from a merged topic originally titled Side Panels Disappear when clicking on thumbnail. in LR CC 2015.8.

I am on a Mac running El Capitan. I have the latest version of Lightroom CC. In the Library Module, when I click on a picture both my side panels disappear. The only way to get them back is to minimize LR and open it up again but as soon as I click on another thumbnail both side panels disappear again. If I shut down LR and restart it things are fine for a time but then the problem returns.  Does anyone know what is going on?
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Chris Kern

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This is the behavior many of us have been experiencing.  Victoria Bampton (https://www.lightroomqueen.com/) reported earlier in this thread that Adobe is working on a fix.
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John Cryer

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I do wish someone from adobe would chime in, such a frustration. It's happening on both my machines here.
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Simon Chen, Principal Computer Scientist

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There is a bug logged on this and the team is investigating.
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wojtek stepien

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Same here, I use Lightroom in the studio, editing 2k pictures a week. This is the busiest time of the year here. Adobe do something!!!
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wojtek stepien

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Also another strange behaviour but not as often.......sometimes when I go to a different folder in library module and than switch to develop, picture from the different folder (Last edited) appears on the screen...
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John Cryer

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Same here, the navigator thumbnail often shows the wrong image
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Paul Tansley

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This reply was created from a merged topic originally titled Lightroom - Vanishing Panels.

Since the last CC update to LR 2015.8 I keep getting a random problem. All of a sudden the side panels and bottom row of images, plus top panel vanish. They don't hide, it's not a show and hide issue. They simply go black. 
Not sure if it's a random key press that I've been doing - but I'm pretty sure it's not. I've tried show and hide to get them back - but they aren't actually hidden. They are just blank. Only way to return them, is to restart LR. 

Screenshot attached. 

I have a colleague reporting exactly the same issue on his setup. 

I'm on an iMac 2015 5k retina. AMD Radeon R9 M395 2048 MB
SaveSave
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Karl Fiegenschuh

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About a dozen or so posts above Victoria Bampton provides info about how to roll back to a previous version of Lightroom.  I rolled back to 2015.6.1 and (knock wood) haven't had any recurrences. More recent updates might also work.  I just decided to play it safe.....
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Paul Tansley

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Yes, saw that, as Victoria has merged this with this thread. However, the latest update 2015.8 actually fixes another bug, which was annoying - a sort issue I reported. So for the time being, I'll live with the vanishing panels. At least it's a recognised bug, so will hopefully be dealt with soon. 
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John Cryer

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Perhaps someone from Adobe could let us know if there are any risks involved in rolling back (e.g. problems with catalogue or develop settings). This seems to be left to the user to find out, as usual. What is it we are paying for again?
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wojtek stepien

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Exactly, I can't afford to loose 2 years of editing.....
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Victoria Bampton - Lightroom Queen, Champion

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No, there's no risks to your catalog or develop settings. It's always worth having up to date backups just in case you make a mistake somewhere along the line, but the actual process is safe. When you uninstall, there's a checkbox that lets you keep or remove preferences - I'd recommend keeping them.
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Karl Fiegenschuh

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I found that I was missing features in the version CC 2015.6.1 I had rolled back to, so I uninstalled it and reinstalled v. 2015.7 a few days ago.  Everything is running well even with the graphic processor enabled.  So I guess I'll stay at 2015.7 until CC 2017 comes out -- whenever that is.
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Karl Fiegenschuh

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I just had the problem recur with 2015.7 after four weeks of okay operation.  So I guess I'll try rolling back to 2015.6.1
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Dale Maas

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Hi karl, I just rolled back to 2015.7 with high hopes. Will post if it fails on me!!
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mic warmington

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I rolled back to 2015.7 and have had no problems
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Marc Geuzinge

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You can force the panels to come back on a Mac using Opt-Cmd 1 for the library, 2 for develop 3 for the map etc. Inconvenient, but Lightroom does continue to work normally. This happens when a lot of tasks are running at once. Unfortunately LR does not recover once the panels have diisappeared and you'll have to continue to use the Opt-Cmd keys to switch between modules.
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Donna Von Stein

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I was experiencing the problem of the panels going black as well and I am still using El Capitan.  I got on the chat line to Adobe and let them take over my computer.  The rep did a full check and he disabled my Graphics processor  as well as changing the name of older versions of LR in my applications folder.
The problem seems to have disappeared.
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Sara Goodnick

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This reply was created from a merged topic originally titled Lightroom loses side top and bottom bars.

After the latest update, I accidentally sometimes hit the wrong keystroke and suddenly only my image is showing and the rest of the screen is black. It becomes non-functional. Nothing will bring back the side, top, or bottom bars except restarting LR. What is happening? Another bug?
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Marc Schmittbuhl

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Hi Sara,

Bug is known and seems to have spread like wild fire recently. Many people complaining. Sometimes a simple click on a slider in the dev module makes the panels go black.
It's a real annoyance and Adobe is on the case
(Edited)
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John Cryer

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Is it too much to ask, as paying customers, for an official response as to when a fix is expected?
Without this information, it's difficult to consider whether it is worth risking a rollback to an earlier version.
I am disappointed that this issue made it past QC and am finding the wait for a fix rather excessive. Why, if we can't have a proper fix, has no hotfix been issued?
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Victoria Bampton - Lightroom Queen, Champion

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Adobe is closed until January 3. A rollback really isn't risky, so if you're seeing it frequently, it would be worth rolling back. https://www.lightroomqueen.com/roll-back-update-previous/
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John Cryer

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Do we need to rollback to .7 or .6 to avoid this issue?
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Victoria Bampton - Lightroom Queen, Champion

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One or two were seeing it in .7, but it was reported more in .8. So .6 to avoid completely, or .7 if you weren't seeing it before you updated.
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John Cryer

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Thanks for getting back Victoria. I gotta say I think Adobe should maintain an up-to-date knowledge base hosted on their own site with official support information, rather than relying on this site and less formal advice from people like yourself. Could you ask them to give their support communications an uplift?
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Victoria Bampton - Lightroom Queen, Champion

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NWB

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I have rolled back to .7 and thankfully the issue has gone. It was a bit of a palaver: back to 6 and then update to 6.7, but worth it.
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mic warmington

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i had the blackout problem as noted above somewhere and have rolled back to 2015.7 successfully , but have just had a thought to maybe take into the new year - and adobe i hope you're listening...
isn't it possible that adobe are trying to do too much ?
rather than a seemingly endless cycle of release-bug-fix-update-rerelease-bug-fix-update...you get the idea...couldn't we just take a pause and reconsider and thoroughly evaluate the whole lightroom system to make it unbreakably robust ?
no new features , no nothing , until such time as the system can take it...
lightroom is such a fantastic resource , an amazing tool , it's a pity that it sometimes seems to be creaking at the seams...
could it be that there are too many people out there who are continually wanting this that or the other extra gizmo that really we dont need ? i mean who really needs face recognition, for example ? dont most faces belong to family or friends who you already know, or clients whose names you should know ? or isn't this done in camera anyway ? i'm sorry to be picking on you face-recognition fans, it's just an example of extra algorithmic tinkering that may lead to weaknesses...
lightroom is an amazingly powerful tool - let's keep it that way - i believe in it so am happy to pay the subscription...just dont let yourself down..
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NWB

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Totally agree, but regular OS updates generate incompatibilities, so perfect stability is compromised. 
There are also many who are not so enlightened and with the subscription mechanism in place, some people feel they 'deserve' regular updates, with new features, to justify the sub. 
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John Cryer

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All I really want is stability, and proper communication when there is problems.
There will always be updates, new features, new OS's etc. I don't use a lot of the recent additions (facial recognition??) but I have used new camera and lens profiles, and I think Dehaze and the new Compare develop view are both very worthwhile. I am not expecting perfection, but I would prefer better quality, performance, and communication.
Luckily the market for alternatives is developing. Perhaps with a bit more competition things will improve with regard to QC, engagement and support. 
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mic warmington

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i agree re camera and lens profiles and the need to keep up with mac 'improvements' -
all i'm suggesting is a pause in the search for new additional features until what you rightly say in your last paragraph is attended to...then there would be no need to look for alternatives...
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Marc Schmittbuhl

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it still looks weird that they haven't come across this bug during their (supposedly heavy) testing
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wojtek stepien

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Developers are forgetting that sometimes less is more, that's why the OS was always better,more stable than the competitors....Apple is going in a bad direction, same with Adobe etc...
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mac dunlap

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I am seeing the same thing in newest flavvor of OSX but it only occurs in CERTAIN folders when I CLICK on certain images that I KNOW are there. IF I minimize and then bring it back up the panels reappear but the moment I click on that particular image THEN it goes away again. Not sure if this will help the team working on the bug or not but had to let someone know what I found.
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Kees Jurgens

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I've got the same problem.
macOS 10.12.2
LR CC 2015.8
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Johan Einevik

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I have the same problem. The bars appear again when I jump in and out of full screen mode (Green arrows on mac), but as soon as I click them the go black again..
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Kees Jurgens

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Yesterday I contacted Adobe about this. Their answer: 'We found that this is the bug with this version of Lightroom . So please wait for the upcoming update for Lightroom . It will be fixed in upcoming update.'
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Alex Kistler

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I am paying for a monthly subscription to Lightroom CC and can barely use it with my side panels frequently disappearing on my MacBook Pro. Restarting is getting old.

Since this bug has been a known issue for several months now I find it very annoying that Adobe has not fixed it.

I don't really want to go back to a previous version and lose the dehaze function. 
I am considering cancelling my subscription and going back to LR5.
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Victoria Bampton - Lightroom Queen, Champion

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You don't have to lose dehaze. If you weren't seeing it in 2015.7, go back to 2015.7. If you were seeing it in 2015.7, go back to 2015.6. Dehaze was added in 2015.1, and you don't have to go back that far.
(Edited)
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John Cryer

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Planning to trial some alternatives this week. Paying a monthly fee and not even an indication on timeline for a fix is not acceptable to me
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Alex Kistler

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Victoria, I will try going back to a previous version and see how that works out. How will I know when they fix this?
Thanks, Alex
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Victoria Bampton - Lightroom Queen, Champion

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This thread will be updated when there's an update, so if you're getting email notifications, you'll see the update. It'll no doubt also be listed on the Lightroom Journal blog post, and mine too.
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John

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This reply was created from a merged topic originally titled Lightroom CC 2015.8 windowing garbage on a mac.

Lightroom main window and panels, apart from lower browser went blank and unrecoverable. Had to force quit - not good. No memory shortages, 40GB installed sierra 10.12.2.
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Greg Buffone

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This reply was created from a merged topic originally titled LR controls disappear w/o warning.

All LR control panels disappear w/o warning.  I have a screenshot but no means to upload.
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Ryan Smith

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This reply was created from a merged topic originally titled Panels go black.

It seems to happen when Lightroom has been left open for a while.  The panels all around the main image will just disappear and go black.  They are open you just can't see them.  It seems like some kind of graphics driver bug, if I restart Lightroom everything will be fine, it's just annoying.   I've only noticed it after upgrading to MacOS Sierra 10.12.2. 
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wright.earth

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This reply was created from a merged topic originally titled Lightroom controls go black when entering develop module..

Occasionally when I enter the develop module from the library, all the controls go black.  They literally disappear.  I then have to exit the program and reopen.  I have a 2015 MacBook pro and keep all software up to date automatically.  This is becoming very annoying and is costing me time when trying to edit images.  Has anyone experienced this and is there a solution?
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John Cryer

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Still waiting - no mention of a fix - and no indication of a timeline. Affected on both of my machines. Is anyone listening at Adobe?
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Greg Buffone

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I was told to turn off "Use Graphics Processor" in Preferences, Performance.  Since my panels disappear at unpredictable times I haven't had a chance as yet to verify if this will fix the immediate problem.  I'll observe and repost re outcome.
(Edited)
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John Cryer

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Thanks for the suggestion! Graphics processor is turned off on both of my machines, and won't turn back on - it seems Adobe have dropped support for a number of mac graphics processors that are older than ~4 years. So I don't think the problem is solely down to GPU usage.
(Edited)
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Tony Lewis

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Any news Adobe? Anything to say or add?
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Alex Kistler

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I am not favorably impressed with Adobe's response, or lack thereof, either.
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John Cryer

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I've wasted time asking Adobe customer service and their twitter support for a projected timeline, which would help me understand whether it's worth downgrading or not. No answer yet! But I was told to try resetting my preferences, then turn off GPU, which seems to be the stock initial response even on known issues awaiting fixes from the development team! I do question the level of customer support. Sorry to be 'that guy' who points out that CC customers were promised better customer service and faster availability of fixes under the subscription model.....
(Edited)
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Arnfinn Malmedal

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We have two different iMac and both have the same issu. My newest is a retina 4ghz and i hawe a workaround. When panels disappear i can push the E key on the keyboard and panels returns. But on the other iMac 2013 this don't work.
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Victoria Bampton - Lightroom Queen, Champion

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The Christmas closure got in the way this time John. They've been pretty quick on previous issues. I'm not at liberty to share a timeline, but I'd go ahead and downgrade if you're seeing it often.
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Marc Schmittbuhl

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Things I've tried on my iMac (late 2012) and which don't work:
- reseting preferences
- turning off GPU
- installing nvidia driver instead of those from macOS, with and without gpu in LR.

No way, the panel vanishing game is still around :(

It needs a serious Adobe fix !
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wojtek stepien

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I honestly don't know how it is possible that we are waiting 41 days already for the fix, or at least some official comment from adobe. I am not interested in rolling back to previous versions, or spending hours trying to resolve the problem.This is not why I pay monthly subscription for the software. For us who work as a professionals this is really getting ridiculous. 
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Louis Kravitz

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I agree and this is the second time Adobe sent out an update to Lightroom CC with a serious bug. They have a major quality control issue.
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Martin Rosindale

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They also seem to have a major code-writing issue if such fundamental bugs are present in the first place. I suggest that Adobe return to the practice of issuing release candidates of new versions so that they can be trialled and problems identified before general release. This worked well in the past.
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Sue Anne Hodges

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Clearly many of us are having this problem. I am just adding some info here...when first experiencing the problem I thought perhaps it was due to my older computer even though I keep it up to date. But I also teach and have now experienced the same problem when teaching on brand new Apple computers. So I know it is not specific to an old or new computer. Quitting and opening again worked but my students also discovered just minimizing and bringing it back from the dock also refreshed the window. Also I discovered when quitting, after the main window with blank panels closes and I get the back up inquiry window the missing panels are seen without the middle content. See attached screen shot.
Dear Adobe, please fix this soon!
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Kees Jurgens

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Sometimes it helps to push the D (Develop), or G (Grid) button to get back the normal panels. 
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Roger Hord

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I have the exact same problem as described here.
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Tony Lewis

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This is insane. I'm finding other little glitches in my Lightroom CC on my iMac 27". I can't believe Adobe hasn't addressed these issues by now. WHAT IS GOING ON?
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Roger Hord

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I had this issue but after updating macOS TO JAN 17 I have no experienced the blackouts
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Dan Smyth

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I'm getting very frustrated with Lightroom problems - poor performance, disappearing panels and now for the last 3 days problems importing and viewing video files. I can view/play a video file 2 or 3 times and then LR stops displaying or playing video files. The only way I can get recover from this problem is close LR and restart my iMac. All my software, macOS & it's components, LR CC 2015.8, Adobe Premiere Elements etc are uptodate & at current levels. When I pay a monthly subscription fee I expect better results than I'm seeing from Adobe lately.
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Arnfinn Malmedal

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On my iMac i can push E and than is return to library. One more time on develop and it works.
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Derby

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I have been having all the same problems described by many LR CC users here.  They seem to be fixed with the most recent OS update to 10.12.3.  I keep waiting for the panels to black out when I switch modes, but so far today it has not happened :)!
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Alex Kistler

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Great news. Please let us know if the panels start to go out again. I am going to wait a bit before I update again.
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Derby

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will do!
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Jeffrey Dannay

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I have 10.12.3 and the problem still exists.
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John Cryer

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Same as Jeffrey here, it's still happening in OSX 12.3 on my Mac. The Mac update did not sort the problem, which (going by adobe's limited communication on the issue) requires an update to the application for which a timeline cannot be shared.
(Edited)
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Derby

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I spoke too soon, dang!  I am still encountering the problem.  Sorry for the false info last night.  I am right back to being as frustrated as the rest of you.  Tried the simple suggestion, toggling between modes by hitting E, nothing.  When i minimize the window and bring it back, the panels are back too but they black out again as soon as I click on an image.  The only remedy is closing LR and restarting.  At this point, I am not planning to try going backward in versions.  Fortunately my edit load at this time is not huge, hoping the fix comes soon, come on Adobe!
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Alex Kistler

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Thanks for the update. The silence from Adobe is disconcerting. They could at least acknowledge the problem.
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Sean Maskey

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suffering the same problem on a new install of OS 10.12.3 & new download of Lightroom CC.
Recompense, refund or at least an apology. Shame Aperture has stopped being supported; at least it worked.
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Davide Gonella

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Same occasional, but quite frequent, problem on a OS 10.12.3 & last Lightroom CC. This problem is quite annoying in my workflow, please prioritise it!
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Tony Lewis

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I wonder if there might be some sort of power play going on between Adobe and Apple with each pointing the finger as to what is causing the issues. It seems conceivable seeing as neither has commented or attempted to rectify this frustrating (in the extreme) issue.