Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

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  • Updated 2 days ago
  • Solved
  • (Edited)
Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.
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Ramaswamy Ravichandran

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Posted 3 years ago

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Andy DelGiudice

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Random Update: my machine & lightroom seem to be running fine this week and the black panel problem has yet to reoccur during frequent daily use. Which is weird since I haven't changed a thing update/operating system wise. 

Notes: Lr CC 2015.10, Late 2012 2.9Ghz i5 27" iMac with 24GB DDR3 ram
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michel soucy

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Ever since my last update to 2015.10, I've been plagued by the panel blackout issue....

any solutions/fixes? Given the subscription rates I'm charged, would be nice to see this resolved.....

-LR CC 2015.10 Release, Camera Raw 9.10, Build 1111918,  Mac El Capitan, ver 10.11.6
- iMac (27-inch, Late 2012)
- 3.4 GHz Intel Core i7
-16 GB 1600 MHz DDR3
-NVIDIA GeForce GTX 680MX 2048 MB

Thanks,

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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There are still issues with El Cap. Customers on Sierra are reporting the problem goes away.
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michel soucy

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Thanks Jeffrey...hopefully this gets resolved soon....workflow is taking a hit by this 
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michel soucy

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Have upgraded to Sierra and all seems well thus far. :)
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M C Dobbins

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I just returned from 4 wks in Africa last PM where is was trying to use my laptop but the center panel blackout in the develop module plague me the whole time.  I had not upgraded to LR 2015.10 using OS Sierra 10.12.4 but using the prior LR upgrade and only use my laptop when traveling.  I just installed the 2015.10 and it's NO BETTER.  I still get the center panel blackout anytime I try to crop a picture.  This is really driving me nuts.  In Africa I was trying to edit pictures trying to look at the tiny little picture on the left panel since the center panel was black or constantly shutting down LR.  Not good with 7700 pictures to try to deal with.  What's the answer?
Catherine d'Alessio
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What you are describing is a different issue. This issue is for the panels going black. Your issue is likely related to your graphics card driver or card itself.

Make sure your graphics card driver is up to date directly from the manufacturers website. If that doesn't fix it, uncheck "Use Graphics Processor" under Preferences > Performance. More details here: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html#troubleshooting
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M C Dobbins

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Thank you for your comment.  I have the latest software upgrade for Mac OS Sierra ver 10.12.4 and driver for the Intel Iris Graphics 6100 card but still a problem so I have followed your advice and unchecked the box for "Use Graphics Processor" which seems to have solved the problem.  I had not had this problem until the recent upgrades to LR.  
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Padini Santiago

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This reply was created from a merged topic originally titled working on fixing this intermittent issue of UI panels becoming Black.

Any updates on "...working on fixing this intermittent issue of UI panels becoming Black" ?
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luca mart

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Hi guys, 
I have different problem, my photo roll is incomplete , see the image .

I run el capitain 10.12.4 (16E195)
LR CC 2015.10 [ 1111918 ]
mac pro 2013 
12 processor
64 GB ram 
D700 x2

Do u have any solution ?

Luca 
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Rikk Flohr, Official Rep

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luca mart

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Thanks Rikk

Luca
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Adrian Beasley

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This reply was created from a merged topic originally titled Lightroom side panels keep going black.

I'm running CC15.10.1 on OSX 10.11.6 and finding the side panels go completely black for no reason.  If I minimise and re-size, they come back.
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Andy Charnas

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Just wanted to chime in. I'm another person with the same issue. Using LR 2015.10.1 and OSX 10.11.6 on a late 2015 27" imac. The workarounds work, but still are a pain to have to keep doing.
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Rona Neri-Bergmann

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I'm having the same problem and have for some time.  Today I downloaded the latest LR update, hoping that would help but the panels just went black on me again.  I have a MacBook Pro 2015 running El Capitan 10.11.6.  Really hoping Adobe fixes this soon.  The only thing that works for me is shutting down LR and restarting.
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Andy Charnas

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Rona, did you try going to the task bar, mouse over Lightroom icon, right click and hide Lightroom. Then unhide. That works for me. (Still  a pain, but a lot better than shutting down and restarting) if it works for you.
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Rona Neri-Bergmann

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I've never tried that, but I will when it happens again.  Thanks for the tip.  That would definitely save me time.
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Flynn Sperlich

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I can't believe this (MAJOR) issue first reported 9 months ago. What is Adobe thinking??? Will they credit us back our CC subscription for the period until its fixed? They surely must be in breach of consumer law for continuing to charge for a product that doesn't function as advertised.
(Edited)
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scott saltzman

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Andy- I too have found hiding and then control tabbing back to Lightroom temp returns panels
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Doug Gould

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Problem persists:

"We have made progress in fixing the black panel issue as noted here and have reduced the chances that you will see the issue again.  Please do let us know if you see this issue in CC 2015.10 / 6.10."

I'm using the most recent version CC2015.10.1, and continue to have this issue. Getting ready to bail out on LR as this is now a daily, if not hourly occurence, and has brought my work flow to a crawl speed. I know have to close LR about 4-5 times per hour.

Adobe: really? really?? C'mon guys.
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Victoria Bampton - Lightroom Queen, Champion

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Can you confirm which OS version please Doug?
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Doug Gould

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I was using El Cap until this morning, and I just updated to Sierra (v10.12.5) due to some comments I saw on this thread. I'll report if the problem persists with Sierra.
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steve z

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lr 2015.10
I too still have these problems.
Now I wonder why adobe 
 cant fix this cuz that might be interesting.

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Andy Charnas

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This is happening more and more frequently now. Getting ridiculous. Why it's taking adobe so long to fix such a constant problem I don't know.  The hide/show in the dock trick works for me, but having to do this every few minutes is screwed up.
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Chandan Kumar, Official Rep

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Could you please confirm the OS version where you see the issue? This is primarily an Apple issue and we have a RADAR bug logged. However we attempted a workaround in 2015.10/6.10 which has fixed issue for Sierra and reduced the frequency for El Capitan.

Thanks,
Chandan
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Sue Anne Hodges

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LR for El Capitan still needs to be fixed! For the first time ever I am going to be teaching a problem solving workshop and will be handing out directions on how to re-install a previous version. Many people are using computers that prevent them from upgrading beyond El Capitan.
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Rikk Flohr, Official Rep

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For all of those still experiencing the problem, please reply to this post with the following information:

1. Your OS (Apple>About this Mac> Version>)
2. Your Lightroom version (Help>System Info...)

3.  If your LR version is CC2015.12 or 6.12 and your OS version is 10.11.x or 10.10.x also provide any reasons which prevent your upgrading to Sierra (10.12.x). 

Thanks for providing this information. 
(Edited)
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Rikk Flohr, Official Rep

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Amelia, in your Creative Cloud App - press [Cmd]+[Opt]+[R] and allow the App to refresh. Does the CC2015.12 update show now?
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Amelia Qualters

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I had to uninstall and reinstall for it to finally show. Seemed to fix the issue...for now.
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Rikk Flohr, Official Rep

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Thank you for the update.
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Enrica Angela Bosisio

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El Capitan 10.11.6 not upgraded to Sierra because my Mac Book Pro is a 2008 model, LR CC2015.12.The problem of panels and filmstrip black is recent, I think started around 2 months ago.  Never experienced before
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Mel F

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I am still having this issue as well. Very frustrating. Using macOS Sierra 10.12.6 and Lightroom version: CC 2015.12. It happens when I switch library to develop modules and back, also minimize and maximize LR.
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Melissa Desjardins

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This reply was created from a merged topic originally titled Lightroom: While in Develop module the entire program goes black except photo.

While editing photos in develop mode in LR, entire program seems to disappear except the photo itself. I see this is an ongoing problem. I've attached a video and h
ere are my specs:

1. macOS Sierra Version 10.12.6

2. Lightroom version: CC 2015.12 [ 1125239 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [6]
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Peter Švancar

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I have same problem, I believe it is happening when you are working in full screen mode only.

I had it in the previous version as well and have it with the latest update too...I am wondering why it is still not fixed as it seems to be an old problem.

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Melissa Desjardins

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I am fairly certain I've had it happen when I'm not in full screen mode as well, but I will definitely test that theory! Thanks!
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Francesca Russell

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I'm still have the issue too. Using OS 10.12.6 and LR 2015.12. It happens every single time I minimize LR into my dock and then maximize it again. I am not using full screen.
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Rikk Flohr, Official Rep

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Thanks for the updated information, I have let the engineering team know that we are seeing it on 10.12.6. 
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Andy DelGiudice

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This issue has started to reoccur on my main editing station. It first started happening a few months ago (reported in this thread), then went away for a while but started happening again this week without any changes to Lr or my operating system from my end. 
This afternoon's Hide/Show efforts to alleviate the problem lead to a new (to me) version of the bug.  All the panels reappeared after hide/show except for the center section. 

Lr CC 2015.12 Camera Raw 9.12
Late 2012 27" iMac OSX 10.11.6 

Andy 
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Joe Petolino

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It's still happening for me.

LR CC 2015.12
OS-X 10.11.16

I just made it happen three times in a row by doing Lightroom->About ...  
The panels went black as soon as I dismissed the About pop-up.
It stopped doing that after I clicked the green OS-X button to maximize the LR window.
Unlike other occurrences of this bug, minimizing (yellow button) then clicking the dock icon restored the panels each time.
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Torri Koppenaal

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Same for me. I can minimize LR, bring it back. The second I try to do something in LR again, same thing happens. I have to eventually shut down LR and restart it to get at least 10 minutes without dealing with this problem!

LR CC 2015
OS X El Capitan
version 10.11.6

PS this is REALLY friggin annoying to deal with when editing 4 weddings at a time!!!!!
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Susan Thomas

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I have found if I double click in the black panel area, when they disappear, that they come right back and stay back for that editing session.
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Ray Toscano

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I also have this problem occur occasionally. The only workaround is to restart Lightroom. 

Lightroom CC 2015.12 Build 1125239, macOS Sierra 10.12.6

-Ray
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Joe Petolino

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It's still there in today's release of Lightroom 7.0 ("Classic CC"), although I went for most of the day before I saw it for the first time.  OS-X 10.11.6 .  Hide (Cmd-H) then click LR dock icon still restores the panels, but maximize then unmaximize (green traffic light button) no longer restores the panel.
(Edited)
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robertzwets

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After the upgrade to Lightroom 7.0 ("Classic CC") on windows 10 it' suddenly there:
Lightroom Classic-versie: 7.0 [ 1140024 ]
Licentie: Creative Cloud
Besturingssysteem: Windows 10
Versie: 10.0
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 4
Processorsnelheid: 2,3 GHz
Ingebouwd geheugen: 8072,9 MB
Beschikbaar fysiek geheugen voor Lightroom: 8072,9 MB
Fysiek geheugen gebruikt door Lightroom: 893,2 MB (11,0%)
Virtueel geheugen gebruikt door Lightroom: 932,7 MB
Aantal GDI-objecten: 656
Aantal gebruikersobjecten: 1920
Aantal proceshandelingen: 2336
Cachegeheugengrootte: 257,4MB
Maximumaantal door Camera Raw gebruikte threads: 3
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 274MB / 4036MB (6%)
Fysiek geheugen Camera Raw: 280MB / 8072MB (3%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1600x900
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

GPU-info: 
DirectX: AMD Radeon HD 8870M



Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Bibliotheekpad: C:\Users\Robert\Pictures\Lightroom\Lightroom Catalog-2.lrcat
Map Instellingen: C:\Users\Robert\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins: 
1) HDR Efex Pro 2

Config.lua-vlaggen: None

Adapter 1: Leverancier : 10
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Joe Petolino

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That's very interesting.  Up until now I believe all the reports have been from Mac users, and there was a post here from Adobe three months ago saying that they filed a Radar (bug report) with Apple.
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steve z

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Here is something I got on the classic version


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Mike Cookson

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The problem of the panels blacking out continues with the new lightroom classic.  I think I've had this problem in pretty well every version of lightroom. Mac El Capitan 10.11.6
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Enrica Angela Bosisio

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same problem with me. I experienced panels blacking for a period with LR 2015.12 on Mac El capitain 10.11.6. Then the problem disappeared but has come up again with installing the new Lightroom classic. I am very upset because I do not see any support from either Adobe and Apple. No one seems to take care
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David Evans

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I am with you, I got tossed back & forth from Adobe to Apple.