Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

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  • Problem
  • Updated 5 days ago
  • Solved
  • (Edited)
Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.
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Ramaswamy Ravichandran

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Posted 3 years ago

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wojtek stepien

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Its my 3rd comment under this post. 56 Days and counting.... Adobe wake up! Speak to us! For us professionals it is just beyond ridiculous on that stage. I have over 600000 pictures in the library at the moment, there is no way I am going to spent time and take any risk in rolling back. This is not why I pay the monthly subscription. Time is money here! I am using LR for in studio sales and viewings. How embarrassing is when I show the pictures to clients and have to restart the LR 3 times just before closing sale worth €1000. What my clients think? Unprofessional? Unreliable?  Probably! 

Do you realise that people use your software for work and not only to edit snapshots from their holidays? 

Please do something, say something! 
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steve z

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NEW lightroom still not fixed, but different looking failure:

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steve z

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2-10-17 again
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Tony Lewis

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There has to be more to this issue than meets the eye. Adobe have always addressed problems in reasonably timely fashion, but this issue has been met with stoney silence and inaction. WHY?
Is it because they believe it's an Mac OS Sierra issue? There has to be something going on in the background. In the meantime we subscribers are left hanging. Bad news Adobe.
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John Cryer

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I'm not into second guessing what's going on inside Adobe (or Apple). At the moment I'm paying money out monthly, and not getting the performance I want because recent updates are broken. There's no meaningful information as to the problem, and no timeline for the fix. Vague comments from Adobe like 'it should be soon' are not helpful, and suggestions to spend time rolling back versions or trashing preferences (!) are no real solution.
It's not an acceptable situation to me as a customer, and it's far from the level of support promised when CC was introduced. Once again Adobe - when is the fix expected?
(Edited)
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Russell Cardwell

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I have found a solution that has been working for me for the past few days. Nothing else mentioned above had helped. Try it and see if it works for you:

When the panels go black, Right-click on the Lightroom icon in your Dock and select Hide. After Lightroom is hidden, Right-click on its icon in the dock again and select Show. The panels should be back.

This has been working for me for the past several days. Sometimes more than once during a long editing session.
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Louis Kravitz

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This Hiding and Showing as been working for me as long as I leave Lightroom open and Showing. If I Hide Lightroom and select the icon to reopen the panels go black. Very frustrating to see that Adobe has not fixed this bug.
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jessicaeverattner

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It worked for me as well. And I agree: very frustrating that Adobe hasn't addressed this. It is a MAJOR hassle. 
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jessicaeverattner

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Thanks, Russell, for posting this work-around! 
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Derby

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yes, Thanks Russell for posting this temporary solution!  It worked! for me on first attempt.  Haven't had to restart LR, it's been 1/2 hour since I did the work around trick and I'm still editing, bouncing between modules even.  Very grateful for this!
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michel soucy

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This works, but it's irritating to do this while trying to cull and perform quick edits. Am I going to have to jump ship to ON1?????
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Ravi M

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This reply was created from a merged topic originally titled Lightroom: All control panels are black/disappeared after import.



I just finished exporting a library and clicked on the import button to import a bunch of images. That resulted in all controls disappearing - I can toggle between show and hide on all four directions, but just don't see any controls
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Sue Anne Hodges

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Click the yellow button on the title bar to hide the whole window and then click in the dock to bring back. My experience is that it will refresh and be good for a few minutes but only by quiting and restarting the software will I get a longer lasting relief.
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Derby

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also try the remedy Russell Cardwell mentions in post above, it's working for me
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Rikk Flohr, Official Rep

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The Lightroom team is actively investigating and working on fixing this intermittent issue of UI panels becoming Black, and we are close to finding a solution for it, however, it is not yet in the most current update (6.9/CC2015.9). We are hoping to have it fixed in next update.

For workaround information please see this document: https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html

Thank you for your patience.  
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Rikk Flohr, Official Rep

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We do not have an ETA.  Watch this thread for updates as we have more informationi to share. 
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Alex Kistler

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Thanks for the official response. We have been waiting for months for that. It seemed like adobe either didn't notice or didn't care about this issue which affects a lot of people.
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Khürt Williams

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@Rikk Flohr, how do I "watch a thread"? Are you asking that visit this link every day until the issue is resolved? Won't I know there is a fix when the CC app notifies me?
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Rikk Flohr, Official Rep

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By commenting, you are already hooked up. Or you can click the Follow button at the top of this page.
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jessicaeverattner

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Is there a way to follow only the official posts re: a fix and not all the other comments that may come up btwn now and then? 
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Hervé Marchand

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This reply was created from a merged topic originally titled Lightroom CC 2015.8 (macos sierra)- panel disappear.

 I'm on Macos sierra with lightroom CC 2015.8 - When I'm moving from the library module to the development module the right and left panel disappear and become black (they are not closed, but no way to see them). I've to lunch the import module and closed it to see them reappear 
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Kees Jurgens

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See the official response from Adobe, 2 days ago.
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Kees Jurgens

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This is the text:

Official Response

The Lightroom team is actively investigating and working on fixing this intermittent issue of UI panels becoming Black, and we are close to finding a solution for it, however, it is not yet in the most current update (6.9/CC2015.9). We are hoping to have it fixed in next update.

For workaround information please see this document: https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html

Thank you for your patience.  
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Hervé Marchand

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Thanks for the answer
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steve z

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this work around fails me cuz for unknown reasons, I dont have the same choices as you.
Altho just bopping around different windows for a while buys me more production time.
OSX 10.11.6
yours:

mine (no "hide" available):

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Russell Cardwell

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Try the Command+H shortcut.
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Joseph Kalus

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I am experiencing the same issue on a 2016 MacBook Pro.  It is very frustrating, particularly considering I am paying monthly for this.
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steve z

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This reply was created from a merged topic originally titled Lightroom 2015.7/8: Panels and filmstrip black when switching to Develop macOS Si....

in the work around answer:
Workaround

When the Lightroom panels appear as black on your Mac, follow the workaround steps given below to resolve this issue:

  1. In the Dock bar on your Mac, right-click the Lightroom icon and select Hide from the menu.

    I dont even get the choices you tell us what to do
    yours:


mine; osx 10.11.6



OMG and now this how many times a week do we have to deal with this kind of stuff
(Edited)
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Karl Fiegenschuh

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This is indeed a hassle.  I decided to roll back to LR CC 2015.7 and have not been having any more problems.  But it is irritating every month my credit card gets charged $10.70 to know that I am being forced to pay for a sub-optimized program because Adobe and Apple can't find a solution to this five-month-old problem.
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Aidan Wojtas

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This reply was created from a merged topic originally titled Interface turns black on Lightroom CC 2015.9.

When working through the Library module flagging photos as rejected with the window maximised (using the green expand button in the top-left corner), the interface around the photo becomes black.

Sometimes the interface can be restored by minimising the window or resizing it. Generally I have to close Lightroom to restore the interface to being usable.



I've only noticed this problem after the latest 2015.9 update.

See screenshot.

System Info:
Lightroom version: CC 2015.9 [ 1106920 ]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [3]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.2 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 3,369.0 MB (20.5%)
Virtual memory used by Lightroom: 7,297.3 MB
Memory cache size: 3,622.8MB / 3,864.7MB (93.7%)
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 714MB / 8191MB (8%)
Displays: 1) 2880x1800

Graphics Processor Info:
Intel Iris Pro OpenGL Engine

Check OpenGL support: Passed
Vendor: Intel Inc.
Version: 4.1 INTEL-10.22.29
Renderer: Intel Iris Pro OpenGL Engine
LanguageVersion: 4.10
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Sam

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I am having this issue too. Extremely frustrating when working against a deadline.  .8 and .9 both have the problem. Thanks to this thread for providing a work around in the meantime. 
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Olli Malmivaara

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This reply was created from a merged topic originally titled disappering panels.

The panels around the actual image disappears randomly and often. The come back when Lightroom CC is closed and restarted. I have updated to latest version. This problem appeared few months ago.
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LARRY WATSON

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This is happening to me as well.  It started when I updated to version 2015.9. Never had this issue before. I have to quit LIghtroom and then reopen it to resolve the issue. I'm on a Mac Pro 3,1 with 14 GB ram.  OS 10.11.6 (El Capitan)  I've read that Adobe is hoping to fix this in the next update.
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god.b

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For now, I'm doing what another user within this blog suggested witch is fast and works every time for me.  I right click on the Lightroom icon within the dock to "hide" and then do it again to "open" LR back up.  Very annoying, but funny enough it seems that after a few times of doing this, the issue doesn't occur as often, then again my perception might be warped!!!  Anyways, a quick trick until Adobe resolves this issue.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'm looking for a few folks how are hitting this issue often to test a beta release with a fix for this issue. Please reply to this thread if you are interested, and I will send you an invite via email.
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Christian von Wechmar

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I would like to try the beta. I get black panels almost daily. Thanks
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Craig Marvil

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I will try the beta.  Thanks
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Ryan Smith

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Are you going to send us the beta invite soon?
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Rikk Flohr, Official Rep

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Ryan, the beta invites were sent out two weeks ago.  See Jeff Tranberry's post in this thread.  At that point we had enough users to test the beta build.
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Ryan Smith

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Well did it fix the problem?  This is getting ridiculous.   I reported this problem over 3 months ago now!
(Edited)
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mikmar110

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This reply was created from a merged topic originally titled I have the Panels go to black problem and LR seizes up and I must use "Quit LR" t....

I have the Panels problem and am aware of the attempts to resolve it but I have a more annoying problem with LR Seizing up when I select multiple images and then attempt to select a different image or images.  There is no response in the application and I must go to Quit Lightroom to restart. If I use "Select None", the Navigator, Histogram and Quick Develop panels go black and LR remains unresponsive.  The same problem occurs if I attempt to remove multiple images from LR.

Mac Book Pro 2015, 16G, AMD Radeon R9 M370X 2048 MB
Intel Iris Pro 1536 MB,
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mikmar110

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I just downloaded 2015.10 and tried it.  It still seizes up when I attempt to remove multiple images and I have to completely shut down and restart.  The black panels problem  and the selection problems have not occurred in the short time I have used it.
(Edited)
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Rikk Flohr, Official Rep

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The work on fixing this behavior is still in progress. Thank you for updating us on your experience and the steps necessary to arrive in the condition. 
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michel soucy

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When I updated to 2015.10 the blackout issues began...was fine prior to this...

-LR CC 2015.10 Release, Camera Raw 9.10, Build 1111918,  Mac El Capitan, ver 10.11.6
- iMac (27-inch, Late 2012)
- 3.4 GHz Intel Core i7
-16 GB 1600 MHz DDR3
-NVIDIA GeForce GTX 680MX 2048 MB
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Craig Marvil

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This reply was created from a merged topic originally titled Lightroom 2015.9 and Sierra 10.12.3 - side panels sporadically will go black requ....

Lightroom 2015.9 and Sierra 10.12.3 - side panels sporadically will go black requiring closing and relaunching Lightroom Creative cloud.
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god.b

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I have found another issue with Lightroom and I'd like to know if any of you experienced this??  

When I'm in the "Development" module, and doing adjustments in the "Basic" section, I have noticed that the first time I start doing adjustments nothing occurs, no changes are applied to my picture.  

I have to click on the "auto" button within the "Basic" section to "Reset" adjustements to their original point, and start over with modifying my adjustments in order for changes to actually take place!!!

Has anyone experienced this??
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grasse

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This reply was created from a merged topic originally titled Lightroom with GPU Acceleration unusable on new MacBook Pro 2016.

Hi there,

Lightroom CC 2015.8 is nearly unusable with the new MacBook Pro 15" 2016 model with maxed-out configuration (16GB Ram / 460 4GB GPU / 2.9 CPU). Most actions take anywhere from 1-3 seconds—most notable with brush tool and trying to move points on the curve.

I'm coming from a 2013 MacBook Air with a very simple discrete graphics card that ran the same photos much, much smoother. I also did a side-by-side comparison with a 2014 MacBook Pro 15" and it ran the same photos with ease.

I've tried updating to 10.12.2 beta, resetting NVRAM(PRAM) and SMC to no avail. No other apps running. I have a large amount of cache set. I've gone through the performance tips improvement on Adobe's website.

I've take the MacBook to the Apple store and they found nothing wrong other than saying it's a software issue. We confirmed this by booting into Safe-Mode and launched Lightroom; it ran MUCH faster and felt as expected (and that's even without graphics drivers running).

There are several other reports, two you can find here: 
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Rikk Flohr, Official Rep

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Official Response
This should now work correctly in Lightroom CC2015.10/6.10 or later on macOS Sierra (10.12) or later. Don't hesitate to let us know if you see the issue again on the current macOS, and if you do, what triggers it.  Please update your system and let us know if you have any additional issues. 


Additional information on this update can be found here: http://blogs.adobe.com/lightroomjournal/2017/04/lightroom-cc-2015-10-now-available.html
(Edited)
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scott saltzman

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as it seems this is a software issue and this machine is running el cap fine, I am not sure the relevance of the  comment.
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Simon Chen, Principal Computer Scientist

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Based on our investigation, the heart of the issue was introduced during the El Capitan updates, regardless of the Lr versions.
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William Yu

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Scott: try roll back to lightroom CC 2015.6.  I was really frustrated when I am on El Captain and updated to 2015.7 and it started to happen once in awhile.  Once rolled back I have zero black panel issues.  I am currently considering rolling back again since Adobe has failed to fix the issue in later versions (still).  If there is no crucial feature for you on 2015.7+ just roll back.  it should be really quick and your catalogue will be intact and OS un-changed.
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William Yu

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Simon: anecdotally that is untrue for me.  I've stayed on El Captain and never updated to sierra, and had all the patches Apple releases for EC.  I never had an issue until 2015.7 and on.  like I told Scott above, once I roll back to 2015.6 I have zero occurrence of this issue for many many months until I tried these new releases again. I am currently on 2015.9 and it's happening, but more consistent in the behaviour.

I work in IT and it looks like you guys have some serious problem keeping the state and redrawing the panels.  For me it's very consistent on when it will happen on 2015.9
1) you computer wakes from sleep (lid close) or screen auto turn off, and the window is minimized.
1a) if you are on developer module, once you maximize the panel will be gone
1b) if you are on library, when you move to developer
2) Occasionally when lightroom lose focus and you go back to the application.  everything will be normal but when you move module the panel will disappear
3) this one I can reproduce 100% right now.  When you minimize window, the "shrink animation" and the icon will display no side panel (black), but when you do a restore it has no issues.  However, when you change module it'll disappear.  A min/max cycle will bring it back.  This happens wether you start with library or develop.  I haven't figure out what the cause is to change it to this state.

You guys' temporary solution is basically forcing the application to some how reset the state and redraw the panels...
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scott saltzman

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William-thank you for the suggestion.  when I have a sec, I will try that.  I did think there was something recently that was valuable to use ( when I can get it to work) in the last few iterations, but I am not sure what that was at this moment.  Again, thank you.  sp
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Roger Hord

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On the panel black out issue, I too had the problem but after using "Better Snap Tool" it seems the matter went away.  Not sure I can isolate the improvement to this application but it may hold some clues for a LR fix. Using macOS 10.12.4 iMac 2012 2.7ghz, i5 NVIDIA GeForce GT card
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Frank McClintock

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Can anyone tell me how I UNFOLLOW this conversation? I have tried several times now with no joy - all I get are simply more emails giving me one-time codes I haven't asked for and directions to web pages with nothing on them ...
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Victoria Bampton - Lightroom Queen, Champion

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Have you tried clicking the Stop receiving notifications about this problem link at the end of the emails? Or the Unfollow button in the top right corner of this page?
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Frank McClintock

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yes, both of those ...
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Frank McClintock

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I will try the unfollow one again ...
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Sue Anne Hodges

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FYI...I am in  El Capitan 10.11.6
Mac Pro (early 2008), Graphics: ATI Radeon HD 2600 XT 256 MB, 14gb Ram   

I was using the first beta while it was still having a problem, one day I turned off the LR preference for the graphics processor. Was only using it for a short time that day but having no problems. Then the second beta came out that day so I turned the graphic card back on and updated. Still not having the problem. I assume the new beta fixed and I updated when  2015.10 came out and still have no problem but I see someone with the same old computer is having issues still. Could it be that turning the graphics card off and back on had some effect? Just a thought. Things are working fine for me. When I hide and show LR the panels go black as it comes and goes but once open they have been stable.

Sue Anne
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god.b

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Adobe just release version 2015.10 with Camera RAW 9.10 in which they mention this release addressed Lightroom bugs with panel black outs

Been working with it for 4 hours without suffering panel black outs!
Hope this resolves the issue for good!!!
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Joseph Kalus

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I installed the new .10 update. Then I imported some photos taken on Easter and several of them had a pink cast. I remembered to post about off slider behavior and went back and looked and those with the pink cast had a custom white balance. I never use custom
white balance and always use "As Shot". I've never had this happen before.
(Edited)
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Gordon Hart

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Rikk Flor:
The slider problem seems to be resolved after following steps to restart and reset preferences.
Thanks For your help.
-Gordon 
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Rikk Flohr, Official Rep

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Thanks for the update!
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Sue Anne Hodges

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additional new info and problem...as noted above everything was working fine. But then today I taught a class and ran into the panels problem. I had the school update to .10, I was teaching the slideshow module and the audio issue was fixed. Yay! But close to the end of my demo the panels went black ! I had just added a music file to the slideshow. I was on the following system...OS X El Capitan, iMac (21.5-inch, Late 2015), 2.8 GHz, intel Core i5, Memory 16GB, Intel Iris Pro Graphics 6200 1536 MB

The catalog was on external hard drive, which I used last night teaching on an older laptop, and prepared todays demo on my own computer listed above. I returned to my own computer and tested all the same functions on my working catalog, then closed it and opened the teaching catalog. The panels eventually went black again...the first time on my computer since 2015.10. It was as if the catalog carried the problem back to my computer. I am so disappointed! Tomorrow at school I will try resetting the preferences. I'll keep you posted. If you have other recommendations please let me know.
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Andy DelGiudice

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I can report that the same issue started occurring immediately after I updated to 2015.10CC. 

Running 10.11.6 Capitan on late 2012 27" iMac with 2.9GHz Core i5, 24GB 1600MHz DDR3 Ram

I did not experience this problem until my most recent update to 2015.10
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DAVID MINTZER

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I can't update to Sierra--my IMac is too old.  At this point, Lightroom is useless to me, what do you suggest I do. 
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Karl Fiegenschuh

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Have you tried rolling back to a prior edition of Lightroom?  I had success reverting to LR CC 2015.7.  Instructions to do so are posted above somewhere.
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god.b

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I am on MacOs Sierra 10.12.4 and updated most recent version of Lightroom 2015.10 and I have not had any issues with black outs since.
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DAVID MINTZER

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Haven't tried rolling back yet.  Will do so soon---Obviously the problem still exists with El Capitan. 
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Sam

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I guess I should update to Sierra as I am still having the issue with 2015.10 on Capitain. thanks for the heads up.  
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Kees Jurgens

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Lightroom CC 2015.10 is working okay now with macOS 10.12.4  Sierra. The black panel problem has gone.
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Sue Anne Hodges

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Update...as mentioned above, the problem seemed to be fixed in the beta and .10 version,  BUT in using my travel drive for teaching it re-occurred on new iMac with El Capitan (see details in previous comment), upon using that same hard drive on my own computer the problem re-appeared. And now when I use my actual catalog (instead os teaching catalog) the problem has re-appeared. And is as frequent as before. My computer is one model too old to upgrade to Sierra so unless a solution comes soon I will have to roll back to older Lightroom. I am hoping for a solution!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I suspect your other system has Sierra on it. The workaround put in place works more better with Sierra. One of the recommendations for this issue is to upgrade your system to Sierra. Is that an option for you?

https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html
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Sue Anne Hodges

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No, my computer is 2008, Sierra is not an option. My schools computers are new, no problem there except the time involved to update,. (Which is an issue this time of year) But for my own purposes in a few days if nothing else works, I will roll back lightrom. Too bad! the beta had been working for me.
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Sue Anne Hodges

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I finally rolled back to 2015.6. I needed to get back to being able to work. It feels good not to be interrupted all the time with the panels issue, and get some work done.

My laptop is new enough to update to Sierra, I will give it a try this weekend.