Lightroom 2015.3: Map & Web module crash (Win 7)

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  • Updated 3 years ago
  • (Edited)
Haven't used the Map module in a while and when I tried it earlier this evening I received:

Saw another person had a similar issue with 2015.2 described here.

Here's my system info:
Lightroom version: CC 2015.3 [ 1052427 ]
License: Creative Cloud
Operating system: Windows 7
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.6 GHz
Built-in memory: 7989.8 MB
Real memory available to Lightroom: 7989.8 MB
Real memory used by Lightroom: 405.3 MB (5.0%)
Virtual memory used by Lightroom: 381.6 MB
Memory cache size: 173.7 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
Check OpenGL support: Failed
Vendor:
Version:
Renderer:
LanguageVersion:
GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS (actual = 16, minimum = 48)
GL_MAX_COMBINED_UNIFORM_BLOCKS (actual = 24, minimum = 36)
GL_MAX_FRAGMENT_INPUT_COMPONENTS (actual = 8, minimum = 128)

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: C:\Users\eprowe\Pictures\Lightroom\Daddy's Catalog\Daddy's Catalog.lrcat
Settings Folder: C:\Users\eprowe\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Export to Photomatix Pro
2) HDR Efex Pro 2
3) Show Focus Points
4) SNS-HDR

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 46
Subsystem : 4281028
Revision : 2
Video Memory : 64
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (High Definition Audio Device)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true
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Elvis Rowe

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Posted 3 years ago

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Asha M.J., Computer Scientist

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Hi Elvis,
Could you please confirm if you have installed Service Pack 1 for Windows 7?
Are you able to access other modules without trouble after upgrading to 2015.3 or is it crashing on launch itself?

Thanks,
Asha
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Elvis Rowe

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Yes I'm running Windows 7 w/ SP1 installed as well as all updates available via Windows Update as of 2015.12.15.

When Lightroom launches I'm taken to the Library module. From there I can navigate to Develop, Book, Slideshow, and Print. The second I try to enter Map or Web I'm given the above message.
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Asha M.J., Computer Scientist

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Thanks Elvis.
Could you please check the Windows event viewer and attach the error details as well?
You can see how to open the event viewer in the below site.
http://windows.microsoft.com/en-in/windows/open-event-viewer#1TC=windows-7


Thanks,
Asha
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Elvis Rowe

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Asha, I went through and cleared all the event logs from Event Viewer. Once cleared I opened Lightroom and went directly to the Maps module. The following two entries were found in the Application log.

The first:
Level: Error
Source: Application Error
EvendID: 1000
Task Category: (100)

Details:
Faulting application name: lightroom.exe, version: 6.3.0.10, time stamp: 0x564260ef
Faulting module name: libcef.dll, version: 3.1750.1805.0, time stamp: 0x53eb9d68
Exception code: 0x80000003
Fault offset: 0x000000000018b088
Faulting process id: 0x2688
Faulting application start time: 0x01d1382911d750fa
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Faulting module path: C:\Program Files\Adobe\Adobe Lightroom\libcef.dll
Report Id: 9dad2a5c-a41c-11e5-a7f2-f04da2995386
End first event

The second:
Level: Information
Source: Windows Error Reporting
EventID: 1001
Task Category: None

Details:
Fault bucket 98669238, type 28
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: lightroom.exe
P2: 6.3.0.10
P3: 564260ef
P4: libcef.dll
P5: 3.1750.1805.0
P6: 53eb9d68
P7: 80000003
P8: 000000000018b088
P9:
P10:

Attached files:
C:\Users\eprowe\AppData\Local\Temp\WER7B12.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\eprowe\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_lightroom.exe_5520445ffd9268781274cde4c94d4f2f5e9e93_2ca99ca6

Analysis symbol:
Rechecking for solution: 0
Report Id: 9dad2a5c-a41c-11e5-a7f2-f04da2995386
Report Status: 0
End second event
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Simon Chen, Principal Computer Scientist

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Elvis Rowe

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Simon my machine already has Windows 7 SP1 installed as well as all the latest updates as of 2015.12.15 as per my reply above.
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Asha M.J., Computer Scientist

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Hi Elvis, 
  Are you facing the same issue which other apps like Acrobat Reader, Photoshop etc.? I have seen complaints saying a windows update has caused certain applications to work correctly. See http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-0x80000003-softwar...
-
Asha
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Elvis Rowe

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Photoshop and Adobe Reader DC work flawlessly. As does the entire Office 2010 suite and IE11 as per your referred link.
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Asha M.J., Computer Scientist

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Ok. Thanks Elvis. Could you please send the screenshot of your My Computer->Properties screen. And also, can you follow this instruction to create a mini dump file https://support.microsoft.com/en-us/k... and upload it to some online storage place (like dropbox) and post the share link here that we can investigate?
-
Asha
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Elvis Rowe

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Thanks for all your help Asha and company. I decided to bite the bullet and upgrade to Windows 10. I'd been meaning to for a while and this problem just pushed me over the edge. After doing a clean Windows 10 installation followed up with Lightroom, the Map module is again working. Thanks again.
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Simon Chen, Principal Computer Scientist

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Oh, good to hear that you can now move forward.
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Asha M.J., Computer Scientist

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Glad to know. Thanks Elvis.