I have taken out the subscription for Lightroom and I can not import my videos. I have tried reinstalling the program and nothing works. The videos will play with Quicktime and they can be imported to Photos on my iMac. Please help as I am very frustrated.
Hey Gordon, some more details would probably be helpful.
What type of videos are you trying to import? Are you getting any error messages? Can you explain the exact process you're going through to import and what's happening, perhaps with some screenshots of what you're seeing?
I am trying to importing .MOV files from Canon G10 and from my Nikon D800. Neither works. I have tried fromm a folder on my desktop and a folder within Photos on my iMac. Again neither works. I just tried clearing the Cache and still nothing. I have included two screen grabs for you to look at. Thanks.
I am having a similar problem running LR CC 2015.10 under windows. I can't import or play an MP4 file. I just upgraded to this release today, and it worked yesterday. Have tried purging the video cace but that step never finishes.