Lightrom Mobile - Syncing to Desktop

  • 1
  • Problem
  • Updated 3 years ago
I've just installed Lightroom C 2015 and have been setting up the mobile apps.

I can sync photos from the desktop to my Nexus 5 and Nexus 9 without a problem and I can then apply edits and they sync back fine too.

The problem arises when I have photos on the phone or tablet that I then add to a collection, whether it's a new collection created on the device or an existing collection from the desktop. These photos are not syncing back to the desktop app at all.

I have checked the website at https://lightroom.adobe.com and the photos from the mobile device show up there fine, so the issue doesn't seem to be on the mobile side. The desktop app seems unwilling to download any new photos (although it does download edits).

It knows they are there - I've cleared them out and started again with 2 test images and it just sits there saying 'Syncing 2 photos' but nothing happens.

I was hoping this would enable me to massively simplify my workflow for any photos that I've got on a device but it appears not. Is this a bug?
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Keith Jackson

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  • frustrated

Posted 3 years ago

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Matthew Johnson, Employee

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Keith,
What version of Lightroom CC are you currently running? Can you launch Lightroom and go to the Help menu and click on System Info and respond with the full information shown in that dialog?

Thanks,
Matt
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Keith Jackson

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Lightroom version: CC 2015.1.1 [ 1032027 ]
License: Creative Cloud
Operating system: Windows 8.1 Enterprise Edition
Version: 6.3 [9600]
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.2 GHz
Built-in memory: 32629.2 MB
Real memory available to Lightroom: 32629.2 MB
Real memory used by Lightroom: 2380.3 MB (7.2%)
Virtual memory used by Lightroom: 2589.3 MB
Memory cache size: 0.0 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440, 2) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
GeForce GTX 750 Ti/PCIe/SSE2

Check OpenGL support: Passed
Vendor: NVIDIA Corporation
Version: 3.3.0 NVIDIA 353.62
Renderer: GeForce GTX 750 Ti/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom
Library Path: D:\Local Studio\Photo\Primary\Primary-2.lrcat
Settings Folder: C:\Users\tempo_000\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Behance
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Leica Tether Plugin
6) Nikon Tether Plugin

(The OS is wrong - I'm on Windows 10)