Photoshop: Lighting Effects crashing

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  • Updated 4 years ago
  • (Edited)
In photoshop cc 2014, when I attempt to use the filter "render" lighting effects, mode, photoshop crashes almost everytime and then I have to restart the program and the photo I was working on.
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DEBBIE HAGINS

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Posted 4 years ago

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Chris Cox

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First, make sure you have installed all the Photoshop updates. Then give us the detailed crash report so we can see where you are crashing (most likely in an outdated video card driver).
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DEBBIE HAGINS

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I have updated to the most current Photoshop CC 2014, My computer is windows 8, purchased in 2014. I am processing a photo and go to filter/render/lighting effects/ presets: custom/ and when I choose a custom effect, photoshop stops working, I get the message "Adobe photoshop has stopped working, a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. My only option at that point is to close the program, and I loose all of the previous work on that photo. I do not know what kind of driver my computer has.
Thankyou for your help,
Debbie
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Chris Cox

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We need the detailed crash report - see the Windows System Event Viewer for the details of the crash.

And you probably need to update your video card driver from the GPU maker's website (updating from Microsoft will get you drivers that are several years out of date).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect a bad video driver.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...