Photoshop CC: Lighting Effects Can't see handles for lights

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  • Updated 12 months ago
  • (Edited)
You know I am really angry with Adobe regarding this issue. I have spent hours on the phone with them and they have no clue what they are doing it would seem. I have lost a client job because of this.

If you have this issue please let me know:

Try to render lighting effects in your image and you cannot manipulate your lights as in scaling and moving them. You will see the light but cannot do a damn thing with it.

I spent 2 hours online with Adobe tech support which involved them taking remote control of my machine. New account was made in Windows and Photoshop launched under that account which solved it temporarily. Then it was decided to throw out all my ADOBE preferences under may account which worked until today when I started working again only to find out the problem is back.

I am just completely dissapointed now with Adobe in general. If they cant fix their own software what is a user to do.

Can anyone help with this issue from experience? Please do not guess - I am need an actual permanent solution.

Thanks

Product: ADOBE PHOTOSHOP CREATIVE SUITE (latest release)
OS: Windows 8.1 Pro
Hardware: Nvidia Quadro FX3800 & ATI 4600 ( I have tried running Photoshop on both cards with same issue)
Issue: CANNOT MANIPULATE LIGHTING EFFECTS (move or scale lights) - Filter>Render>Lighting Effects

lighting-issue.jpg
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David Pearcey

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  • frustrated

Posted 3 years ago

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Chris Cox

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Have you updated your video card drivers from the GPU maker's website?

And have you double checked the View->Extras menu to make sure the handles are shown? (you can turn them off, and might forget that you did)

Also note that mixing brands of video cards frequently causes conflicts between the drivers of those cards.
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David Pearcey

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I ran a single card config in my bios with single monitor output on both cards just to be sure and no change.

I am leaning towards a production de-install & re-install to attempt a shot in the dark fix.
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David Pearcey

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Yes my drivers are up to date

Have you experienced this issue yourself and in fact did that solve it for you?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Two possible causes:

Select View>Show>All to display hidden UI: http://feedback.photoshop.com/photosh...

Drivers as the cause:

http://feedback.photoshop.com/photosh...

When you updated your drivers, did you use Windows update? You must go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers.
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David Pearcey

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I am leaning towards a re-install of Photoshop as a shot in the dark. Maybe the plugin will suddenly spring to life.
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David Pearcey

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I have indeed done that especially with the Quadro3800. Interestingly enough the adobe tech used windows update and I kept my mouth shut because I really needed the filter to work. NOW the temp fix somehow worked, although briefly, by creating a new windows user ....how ever it suddenly suffers the same fate with no manipulatin handles.

I am still trying various configurations while researching the interwebs. No solution yet.
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Matt Sheredy

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I was having the same issue and as Jeff suggested I went to view/show/all. That turned on EVERYTHING so I just turned off what I didn't need, slices, grid etc and now I have the handles to manipulate the lights.
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David Pearcey

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I have found out you need a beefy video card to handle most of the advanced features in Photoshop. Without it you get all kinds of issues. Also if your a dual screens guy like me it also affects functionality. One trick was to turn off your second monitor in the video settings.
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Robert Pringle

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Thanks, actually selecting ALL under the EXTRAS gave me the handles again, I use the CTRL H to hide guides but forgot it hides all of the extras, hope that worked for everyone else
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David Pearcey

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I have found out you need a beefy video card to handle most of the advanced features in Photoshop. Without it you get all kinds of issues. Also if your a dual screens guy like me it also affects functionality. One trick was to turn off your second monitor in the video settings.
(Edited)
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Karen Taylor Daspit

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This is extremely frustrating.
I NEED this feature.
It works and then moments later it stops working.
What's with that?
I am on a late 2011 mac book pro 17inch model.
SO...
Which version of Photoshop DOES REALLY support this feature?
I'll install it and use it for lighting effects only.
I think you guys should just fix this.
Period.
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Catherine

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This reply was created from a merged topic originally titled Photoshop 2017 and filters.

no handles in lightening filter on CC 2017
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Karen Taylor Daspit

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Here is my solution.
I use 16 bit files for the most part.
So...I will keep cc on my main pc.
Then, I will install cs6 on my small laptop.
I'll run lighting effects at the end of my creative process.
I really don't want to deal with something that seem finicky and poorly designed.
Shame on Adobe for not making it easier to use.
Karen Daspit