Photoshop CC 2014: Lighting Effects Filter crashing

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  • Updated 4 years ago
  • (Edited)
Hello. The problem that I have been having is, Photoshop crashes every time that I use the Lighting Effects filter. It has happened while working on 3 different tutorials. I am using Photoshop CC 2014 with the latest update. My PC is running Windows 8.1 (up to date). My graphics hardware is: AMD Radeon HD 8400/R3 Series My processor is: AMD A6-5200 APU with Radeon HD Graphics. I have 8 GB RAM and 790 GB of free disk space. I have recently updated the AMD Catalyst driver package. I have also tried to use the "Basic" and "Normal" settings in the Photoshop>Preferences>Performance>Advanced area as well as increased the memory available and I get the same crash problem. Any ideas or help will be greatly appreciated. Thank you!
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Skorpio

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Posted 4 years ago

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Chris Cox

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What does the detailed crash report say? (check the windows system event viewer for the details)

Most of the crashes we have seen have been due to bugs in outdated video card drivers. But there are some uncommon crashes in the 3D code that we are still trying to track down the cause of.
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Skorpio

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Thank you for your reply. This is my first time using the event viewer so please let me know of I am giving you the information that you need. In the General tab it says: "Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Adobe Photoshop CC 2014 because of this error." Under the Details tab it has the following:
- System

- Provider

[ Name] Application Error

- EventID 1005

[ Qualifiers] 49152

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-12-24T22:02:59.000000000Z

EventRecordID 102427

Channel Application

Computer OPTIMUS

Security

- EventData

Adobe Photoshop CC 2014
00000000
0
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Chris Cox

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OK, that sounds like you have a system error caused by an inability to access a critical file, and the OS shut down the application (photoshop) because of that file error.
My first guess would be that your video card driver is misinstalled -- Lighting Effects uses the 3D features of your video card, and initializing them could trigger such an error if part of the driver was missing.

Removing the video card driver completely, rebooting, then installing the latest driver usually solves that sort of error. If not, you'll need to talk to AMD about how to clean up the driver errors.

There is also a chance that Photoshop is missing a critical file, but I would have expected a different error in that case. But you could also try uninstalling and reinstalling Photoshop to make sure all it's files are in place.
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Skorpio

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Thank you Chris. I will try your suggestions.
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peter.whitfield

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Did this solve your problem?