Lighroom: LR 4 causes a not responding computer

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  • Updated 6 years ago
  • (Edited)
Hi

Having serious problem with Lightroom 4 on my iMac.
Importing .mov files to Lightroom 4 results in a not responding computor. Also just opening a folder containing .mov files results in a not responding computor. Only reboot solves the problem.

I use a Imac Late 2009 with core i7 2.8 GHz and 16 GB ram, latest OSX (Mountain Lion) and below copy paste from Lighroom:

Lightroom-version: 4.3 [865747]
Version: 10.8 [2]
Programarkitektur: x64
Antal logiska processorer: 8
Processorhastighet: 2,8 GHz
Internt minne: 16384,0 MB
Fysiskt minne tillgängligt för Lightroom: 16384,0 MB
Fysiskt minne använt för Lightroom: 760,0 MB (4,6%)
Virtuellt minne använt för Lightroom: 1043,5 MB
Storlek på cache-minnet: 1221,8 MB
Högsta antal trådar som används av Camera Raw: 4
Bildskärmar: 1) 2560x1440
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Niklas Eriksson

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  • frustrated

Posted 6 years ago

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Chris Cox

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The whole machine stops responding? If so, you most likely have hardware problems or a corrupt OS install (because applications cannot do that).
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Niklas Eriksson

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Hi Chris

Answering your first question, yes, the whole machine stops responding.

The problem with Lightroom crashes has followed me since I bought the program just after the Lightroom 4 release.
My computor has recently been on service (December 2012) for change of harddrive, and no other problems found on their checks, on that service they reinstalled the OSX but Lightroom continues to freeze the system.

The problem does not appear everytime a folder containing .mov, but today 3 times on one import.
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Chris Cox

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Again, if the whole computer is locking up: you have a hardware, low level driver, or OS problem. Applications simply cannot cause the whole machine to lock (or shutdown, or reboot).

The most common causes are bad RAM, bad hard drives, bad motherboards, bad CPUs, bad video cards, and sometimes bad power supplies or corrupt OS installs. Apple's normal diagnostics wouldn't catch anything other than a corrupt OS install or hardware so obviously defective that an 8 year old could diagnose it.