Photoshop: Unable to download and install trial version

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  • Problem
  • Updated 8 years ago
  • (Edited)
I have attempted SEVERAL times just to download your PS5 TRIAL and it will not work to no avail. I contacted your support via instant chat and Kumar was absolutely wonderful, HOWEVER when I had just a few more steps to finish, your technical side decides to timeout. SO, I go back online to instant chat with a rep and she was of no help whatsoever. She pretty much gave me a link to solve the problem on my own. How can I solve a problem when she even told me it was on your side? Personally, I believe she did not want to help me. SO, I like my kidneys and don't want to sell them off just to get the real version of PS5, I think your company has outgrown it's customer service abilities. No wonder everyone steals your software.
Photo of AngelaM


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Posted 8 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Are you getting a specific error? What OS are you on?

If you need additional help, see the following topic:

What is the best way to get help downloading, installing or activating my product?