Photoshop CC 2015.5: Layer Effects "Cannot Complete Due to Program Error" on Windows 10

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  • Updated 2 years ago
  • (Edited)
I am running Photoshop CC 2015.5 on Windows 10. I cannot access Layer Effects, get the message "Could not complete your request because of a program error." I can apply Styles, but cannot then access the component effects, nor can I access Effects from the Layers panel. Very frustrated, I have tried to follow the fixes for folks getting the same error on other processes, but they don't seem to work. And I cannot find my error log to post that. I bought this laptop in January, came with Window 10 on it, installed Photoshop CC 2015, worked fine until about July, then started getting the error. Updated to 2015.5, hoping to fix the problem, but I was disappointed. Moved all the Styles files out to see if one was corrupted, that did not fix the problem. All I have downloaded is some fonts from MediaKit, and I think that was after the problem started. Please help, I am designing covers for the books my company publishes and would be happier if I had a full range of tools at my disposal. Thank you.
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Rebecca Ledford

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  • frustrated

Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Rebecca, what troubleshooting steps have you tried? https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

Have you tried restoring your preferences?
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Rebecca Ledford

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Reseting the preferences seems to have fixed the problem. Thank you.