Photoshop CC 2014: Layer corruption

  • 3
  • Problem
  • Updated 8 months ago
  • (Edited)
Much as I like to experiment in Photoshop, this is not fun. This has been an ongoing issue in our retouching department for the 2 years I've been here. Multiple computers and configs. I had hoped a new Mac would take care of this, but...



When this glitch occurs, multiple open files can be affected, and sometimes quitting/restarting without saving will spare the file on the hard drive. Usually happens to me when working in layer masks, but not exclusively.

The second image glitched this morning, costing me 2 files and about 7 hours of work.

A fix would be greatly appreciated.

Photoshop CC2014
Mac Pro (late2013)
OSX 10.11.2
GPU off
Photo of Padzilla

Padzilla

  • 21 Posts
  • 4 Reply Likes

Posted 3 years ago

  • 3
Photo of Erik

Erik

  • 7 Posts
  • 0 Reply Likes
I have been having this problem since 2012 right after I was upgraded to CS5.
Still had the problem when I upgraded to CS6
I have had 3 different computers since then.I have been on the forums since and seems like there is still no solution.
 I am now using Photoshop CC2014
Mac Pro (late2013)
OSX 10.10.5
GPU off
This problem has been a affecting both Mac users and PC since CS5.
Files get destroyed with weird artifact shapes throughout the file and layer masks. Even the paths get ruined.
Also destroys any image you may have open at the time.

.
Photo of Erik

Erik

  • 7 Posts
  • 0 Reply Likes
Photo of Erik

Erik

  • 7 Posts
  • 0 Reply Likes
Photo of Erik

Erik

  • 7 Posts
  • 0 Reply Likes
Almost all of my corruptions since updating to CS5 in 2012 happened while using Gaussian blur (NOT SMART FILTERS)
Sometimes its while using High Pass or Shadows/Highlights.
Since Adobe cannot replicate this problem, it has never been fixed. They just keep talking about some Smart filter bug being fixed. Pretty much all of the posts I have have read since 2012 have been about "Gaussian blur" not the smart filters. But there is still no solution.
I wish they would take this serious and let us know they are attempting to solve this problem.
Thanks!
Photo of Padzilla

Padzilla

  • 21 Posts
  • 4 Reply Likes
A little cubism, a few days later, about an hour's worth of work lost. Can I bill Adobe?

Photo of Padzilla

Padzilla

  • 21 Posts
  • 4 Reply Likes

Update: multiple configurations and no better. Making a minor change to a file resulted in this, requiring me to start from scratch. Can't even estimate how many hours lost.
Photo of Padzilla

Padzilla

  • 21 Posts
  • 4 Reply Likes
Still no response, yet the issues continue. This was 3 hours of work lost.

I'm building a whole separate workflow around recovering these files after Photoshop inexplicably does this. Maybe Adobe will host my tutorials for it.

Photo of Padzilla

Padzilla

  • 21 Posts
  • 4 Reply Likes
Funny you should ask. This just happened this morning after a dialog box that said my action could not be completed due to a program error. Every layer with a mask has some form of these boxes in it.



That's a few hours of work down the drain.

And cache is set to 1024k already.
Photo of Padzilla

Padzilla

  • 21 Posts
  • 4 Reply Likes
Also, this is not 19.1.1

I was moved to v2015.5 after all the previous issues.



Here's the system info dump. Practically brand new computer, too. At least compared to the last round of shenanigans.

Adobe Photoshop Version: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 CL 1078833  x64
Operating System: Mac OS 10.12.6
System architecture: Intel CPU Family:6, Model:62, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3500 MHz
Built-in memory: 16384 MB
Free memory: 7234 MB
Memory available to Photoshop: 13546 MB
Memory used by Photoshop: 70 %
Alias Layers: ^0
Modifier Palette: Disabled.
Design Space: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 2/10/17 at 9:12:52 AM
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1200, right=1920
Display: 2
Display Bounds: top=176, left=1920, bottom=1200, right=3200
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=2
NumCLGPUs=2
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="AMD Radeon HD - FirePro D300 OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD - FirePro D300 OpenGL Engine"
glgpu[0].GLRendererID=16915458
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Nov 13 2017 23:06:50)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="AMD Radeon HD - FirePro D300 Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLVendorID=16915456
clgpu[0].CLDriverVersion="1.2 (Jan 11 2018 23:44:47)"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=1.26229e+11
clgpu[0].CLCompute=990.709
glgpu[1].GLVersion="2.1"
glgpu[1].IsIntegratedGLGPU=0
glgpu[1].GLMemoryMB=2048
glgpu[1].GLName="AMD Radeon HD - FirePro D300 OpenGL Engine"
glgpu[1].GLVendor="ATI Technologies Inc."
glgpu[1].GLVendorID=4098
glgpu[1].GLRectTextureSize=16384
glgpu[1].GLRenderer="AMD Radeon HD - FirePro D300 OpenGL Engine"
glgpu[1].GLRendererID=33692674
glgpu[1].HasGLNPOTSupport=1
glgpu[1].CanCompileProgramGLSL=1
glgpu[1].GLFrameBufferOK=1
glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[1].CLPlatformVersion="1.2 (Nov 13 2017 23:06:50)"
clgpu[1].CLDeviceVersion="1.2 "
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=2048
clgpu[1].CLName="AMD Radeon HD - FirePro D300 Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CLVendorID=33692672
clgpu[1].CLDriverVersion="1.2 (Jan 11 2018 23:44:47)"
clgpu[1].CUDASupported=0
clgpu[1].CLBandwidth=1.28671e+11
clgpu[1].CLCompute=990.436
License Type: Perpetual Volume License
Serial number:
GUIDBucket:
  bucket: undefined
  test: undefined
Application folder: /Applications/Adobe Photoshop CC 2015.5/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  machd, 465.1G, 184.7G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/Plug-Ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2015.5/Plug-ins/

Installed components:

   AdbePM.framework   AdbePM   2.5.00.37723   1.573920
   adobe_caps.framework   adobe_caps   10.0.0.5   1.584361
   AdobeACE.framework   AdobeACE   2.20.02.36408   79.573668
   AdobeAGM.framework   AdobeAGM   4.30.60.36408   79.573668
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.34320   79.562390
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.34320   79.562390
   AdobeBIB.framework   AdobeBIB   1.2.03.36408   79.573668
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   79.573668
   AdobeCoolType.framework   AdobeCoolType   5.15.00.36408   79.573668
   AdobeCrashReporter.framework   AdobeCrashReporter   7.3.2  
   AdobeExtendScript.framework   AdobeExtendScript   4.5.6.4   80.1060872
   AdobeJP2K.framework   AdobeJP2K   1.2.2.36027   79.261706
   AdobeLinguistic.framework      21429  
   AdobeMPS.framework   AdobeMPS   5.8.1.36043   79.571748
   AdobeOwl.framework   AdobeOwl   5.2.11  
   AdobePDFL.framework   AdobePDFL   15.0.0.36274   79.182661
   AdobePDFSettings.framework   AdobePDFSettings   1.4  
   AdobePIP.framework   AdobePIP   7.3.1.128.44549  
   AdobeScCore.framework   AdobeScCore   4.5.6.4   80.1060872
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.0.36043   79.571757
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.571757
   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"
   AdobeXMP.framework   AdobeXMPCore   79.159284   79.159284
   AdobeXMPFiles.framework   AdobeXMPFiles   79.159284   79.159284
   AdobeXMPScript.framework   AdobeXMPScript   79.159284   79.159284
   ahclient.framework   ahclient   2.0.0.1  
   AIDE.framework   AIDE   1.5.0.36070   79.571906
   aif.framework   aif   6.0.00.1   1.
   amtlib.framework   amtlib   10.0.0.3  
   boost_date_time.framework   boost_date_time   10.0.0.0  
   boost_filesystem.framework   boost_filesystem   10.0.0.0  
   boost_signals.framework   boost_signals   10.0.0.0  
   boost_system.framework   boost_system   10.0.0.0  
   boost_threads.framework   boost_threads   10.0.0.0  
   Cg.framework   NVIDIA Cg     
   CIT.framework        
   CITThreading.framework        
   dvaaudiodevice.framework   dvaaudiodevice   10.0.0.0  
   dvacore.framework   dvacore   10.0.0.0  
   dvamarshal.framework   dvamarshal   10.0.0.0  
   dvamediatypes.framework   dvamediatypes   10.0.0.0  
   dvametadata.framework   dvametadata   10.0.0.0  
   dvametadataapi.framework   dvametadataapi   10.0.0.0  
   dvametadataUI.framework   dvametadataUI   10.0.0.0  
   dvaplayer.framework   dvaplayer   10.0.0.0  
   dvatransport.framework   dvatransport   10.0.0.0  
   dvaui.framework   dvaui   10.0.0.0  
   dvaunittesting.framework   dvaunittesting   10.0.0.0  
   dynamiclink.framework   dynamiclink   10.0.0.0  
   ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"
   ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"
   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"
   LogSession.framework   LogSession   7.3.1.128.44549  
   manta.framework   manta   2.0.00.1   1.
   mediacoreif.framework   mediacoreif   10.0.0.0  
   PlugPlugExternalObject.framework      7.0.0.50  
   PlugPlugOwl.framework   PlugPlugOwl   7.0.0.50  
   UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"
   WRServices.framework   WRServices   12.0.0   12.0.0.1000


Required plug-ins:

   3D Studio 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Accented Edges 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 17.0.0, Copyright © 2014-2016 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Average 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “Average.plugin”
   Bas Relief 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   BMP 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Camera Raw 9.10 (739), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 9.10 (739), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Charcoal 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Chrome 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Cineon 17.0.0  ©2002-2016 Adobe Systems Incorporated - from the file “Cineon.plugin”
   Clouds 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “Clouds.plugin”
   Collada DAE 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Color Halftone 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Colored Pencil 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   CompuServe GIF 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Conté Crayon 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Craquelure 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 17.0.0  Copyright © 2003-2016 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Crosshatch 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Crystallize 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Cutout 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Dark Strokes 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   De-Interlace 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Dicom 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “dicom.plugin”
   Difference Clouds 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “Clouds.plugin”
   Diffuse Glow 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Displace 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Dry Brush 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Eazel Acquire 17.0.0  Copyright © 2007-2016 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
   Entropy 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Export Color Lookup Tables 17.0.0  Copyright ©2012-2016 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”
   Extrude 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   FastCore Routines 17.0.0  ©1990-2016 Adobe Systems Incorporated - from the file “FastCore.plugin”
   Fibers 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Film Grain 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Filter Gallery 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Flash 3D 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Fresco 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Glass 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Glowing Edges 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Google Earth 4 KMZ 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Grain 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Graphic Pen 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Halftone Pattern 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   HDRMergeUI 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
   HSB/HSL 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   IFF Format 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   IGES 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Ink Outlines 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   JPEG 2000 17.0.0  Copyright © 2001-2016 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
   Kurtosis 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Lens Blur 17.0.0, Copyright © 2002-2016 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
   Lens Correction 17.0.0, Copyright © 2002-2016 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
   Lens Flare 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Liquify 17.0.0, Copyright © 2001-2016 Adobe Systems Incorporated - from the file “Liquify.plugin”
   Matlab Operation 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
   Maximum 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Mean 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Measurement Core 17.0.0  Copyright © 1993-2016 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
   Median 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Mezzotint 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Minimum 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   MMXCore Routines 17.0.0  ©1990-2016 Adobe Systems Incorporated - from the file “MMXCore.plugin”
   Mosaic Tiles 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Multiprocessor Support 17.0.0  Copyright © 1990-2016 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
   Neon Glow 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Note Paper 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   NTSC Colors 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
   Ocean Ripple 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   OpenEXR 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Paint Daubs 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Palette Knife 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Patchwork 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Paths to Illustrator 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   PCX 17.0.0  ©1989-2016 Adobe Systems Incorporated - from the file “PCX.plugin”
   Photocopy 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Photoshop 3D Engine 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
   Photoshop Touch Copyright ©2013-2016 Adobe Systems Incorporated - from the file “PSDX.plugin”
   Picture Package Filter 17.0.0  ©1993-2016 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
   Pinch 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Pixar 17.0.0  ©1989-2016 Adobe Systems Incorporated - from the file “Pixar.plugin”
   Plaster 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Plastic Wrap 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   PLY 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   PNG 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Pointillize 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 17.0.0  ©1989-2016 Adobe Systems Incorporated - from the file “PBM.plugin”
   Poster Edges 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   PRC 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Radial Blur 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Radiance 17.0.0  ©2003-2016 Adobe Systems Incorporated - from the file “Radiance.plugin”
   Range 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Render Color Lookup Grid 17.0.0  Copyright ©2012-2016 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”
   Reticulation 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Ripple 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Rough Pastels 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Save for Web 17.0.0, Copyright © 1999-2016 Adobe Systems Incorporated - from the file “Save for Web.plugin”
   ScriptingSupport 17.0.0, Copyright © 2016 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
   Shake Reduction 17.0.0, Copyright © 2014-2016 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”
   Shear 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Skewness 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Smart Blur 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Smudge Stick 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Solarize 17.0.0  Copyright © 1993-2016 Adobe Systems Incorporated - from the file “Solarize.plugin”
   Spaces 17.0.0, Copyright © 2015 Adobe Systems Incorporated - from the file “Spaces.plugin”
   Spatter 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Spherize 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Sponge 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Sprayed Strokes 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Stained Glass 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Stamp 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Standard Deviation 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   STL 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Sumi-e 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Summation 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Targa 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Texturizer 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Tiles 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Torn Edges 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Twirl 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   U3D 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Underpainting 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Vanishing Point 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
   Variance 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”
   Virtual Reality Modeling Language | VRML 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Water Paper 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Watercolor 17.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Wave 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Wavefront|OBJ 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”
   Wind 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 17.0.0  ©1989-2016 Adobe Systems Incorporated - from the file “WBMP.plugin”
   ZigZag 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins:

   Extensis 6.1.1.9, Copyright © 2016 Celartem, Inc., doing business as Extensis. All rights reserved. - from the file “/Applications/Adobe Photoshop CC 2015.5/Plug-ins/Automate/ExtensisFontManagementPSCC2015.plugin/”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.4.83 - from the file “/Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html”
   Recent Files  1.2.0 - from the file “/Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”
   Tych Panel  1.0.0 - from the file “/Users/padillaj/Library/Application Support/Adobe/CEP/extensions/Tych Panel/index.html”
   Libraries  2.4.83 - from the file “/Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”
   Start  1.2.0 - from the file “/Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”
   Export As  3.0.5 - from the file “/Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”
   Flame Painter Connect  1.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.escapemotions.flamepainterconnect/index.html”
   Extensis  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/Extensis_Photoshop_HTML/index.html”
   com.adobe.preview.loader  1.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.preview20155/PSLoader/loader.html”
   Shutterstock  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.shutterstock/index.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Device Preview  1.2.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.preview20155/PSPanel/panel.html”
   Export As  3.0.5 - from the file “/Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14433 Posts
  • 1857 Reply Likes
It would be good to know if you're still having issue with 19.1.2. We won't be looking at, or updating older versions.
Photo of Padzilla

Padzilla

  • 21 Posts
  • 4 Reply Likes
I work with what our IT department allows me to have. They upgraded my computer and installed 2015.5 on your recommendation that the problem I was having was fixed in 2015.1.

You offered to review corrupted files. I sent those to you at least a year and a half ago, and it’s a good thing I didn’t hold my breath waiting for a response.

Now you’re saying that you can’t help me unless I upgrade again, is that correct?

Maybe you should speak with my boss, who is following this thread closely. In the meantime I’m going to go back to trying to meet my deadline.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14433 Posts
  • 1857 Reply Likes
Hi Padzilla, sorry if there was a miscommunication. The last correspondence I found said you were still kicking the tires on the 2015.5 update and that you weren't able to reproduce the problem immediately but would let me know how it goes. Yes. I would update to the current version as it's the only version we're actively developing/updating.
Photo of Paul

Paul

  • 10 Posts
  • 0 Reply Likes
Hi Padzilla
I have the latest version of MAC High Sierra and the latest version of photoshop unfortunately and some of my files are corrupted interestingly some of my PSD file have numerous layers and one layer only is corrupted. I have posted a simple logo and its trashed.

I am afraid for creating new documents in case I waste hours creating images only to have them trashed.
This is serious!